Senior Manager, Consumer Education (Ref. SM-CE)
Consumer Education, Planning and Stakeholder Engagement Division
2-year fixed-term contract
Responsibilities:
- Lead the planning, development and implementation of high-impact consumer education strategies, training and learning programmes, community talks and citywide initiatives targeting teenage students and/or senior citizens
- Analyse consumer trends, emerging issues and behavioural insights among youth and senior consumers to identify strategic opportunities and programme priorities
- Develop and maintain strategic partnerships with secondary schools, tertiary institutions, elderly service organisations, government departments, public bodies, professional associations and community partners to expand the Council’s consumer education reach and impact
- Supervise programme budgets, procurement processes, resource allocation, promotion strategies and programme evaluation to ensure effective utilisation of resources and achievement of desired outcomes
- Prepare strategic papers, project proposals, funding applications, management reports and committee papers for internal and external stakeholders
- Assist the Division Head in managing divisional operations and administration, and deputise as required
- Perform ad hoc duties as assigned
- Outdoor work may be required
Requirements:
- Bachelor Degree in Education, Business Administration, Social Science or related disciplines
- At least 7 years of relevant experience in youth and/or seniors' training, programme development, stakeholder engagement and project management, of which at least 3 years should be at a supervisory or managerial level
- Proven track record in leading the development and implementation of successful public education programmes, community engagement initiatives and/or large-scale events
- Strong network with Hong Kong secondary schools, tertiary institutions, elderly service organisations, NGOs, government departments and/or public bodies would be an advantage
- Strong leadership, analytical, strategic planning, communication, presentation, coordination and problem-solving skills
- Good command of written and spoken English and Chinese. Attaining a Level 5 or above in Chinese or English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or equivalent is preferable
- Experience in database management and/or website content management would be an advantage
- Proficiency in MS Office applications
Shortlisted candidates will be invited for an interview and a written test; and successful candidates will be required to undergo Sexual Conviction Record Check.
Terms of Appointment & Fringe Benefits
Appointment will be offered on a 2-year fixed-term contract. Fringe benefits include paid leave, medical insurance and MPF. Renewal of contract will be subject to the service needs of the Division and the performance of the appointee.
Interested candidates please submit job applications by 9 September 2026 via email to recruit@consumer.org.hk. Submissions should include a completed application form (available for download from the Council’s website at https://www.consumer.org.hk/), a full resume (stating current salary, expected salary, and earliest availability), and a cover letter outlining the suitability for the role. Applicants who do not receive an interview invitation within 12 weeks of the closing date may assume their application was unsuccessful.
The Consumer Council is an Equal Opportunity Employer.
Personal Information Collection Statement
- You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
- The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to members of an assessment panel to assist in the recruitment.
- Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
- You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
- Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.