Manager, IT Technical (Ref. M-ITT)
IT and Project Support Division
2-year fixed-term contract
Responsibilities:
- Provide daily support and maintenance for application systems and computer equipment, including identifying user issues and recommending solutions in accordance with defined policies, procedures, and helpdesk records
- Conduct unit testing to ensure deliverables meet accuracy and project or system implementation specifications
- Prepare, assess, and review IT documentation — such as network diagrams, system equipment inventories, and incident reports — accurately and in a timely manner
- Assist in developing and enhancing business systems to meet specifications for the Council’s approved change requests and new system developments
- Provide day to day support for desktop PCs, Macintosh systems, network infrastructure, and communication equipment
- Coordinate with end users and system vendors to ensure the effective operation and maintenance of computer systems
- Prepare procurement documentation, including tender documents, technical specifications, evaluation criteria, and other supporting materials
- Assist in organising and executing tender exercises, including participating in evaluations and liaising with Procurement and relevant stakeholders
- Manage IT assets throughout their lifecycle, including procurement, inventory control, tracking, disposal, and maintaining accurate asset records
Requirements:
- A degree in Information Technology, Computer Engineering, Computer Science, or a related discipline; ITIL certification is preferred
- A minimum of 5 years’ hands on experience in networking, server infrastructure, virtual machine platforms, SAN, Linux servers, VPN, firewalls, cloud infrastructure, and Windows Server administration
- In depth knowledge of Microsoft Cloud products is essential
- Working knowledge of VoIP phone systems, networking, and Internet security is preferred
- Experience supporting Macintosh platforms and Adobe Creative Suite is an advantage
- Relevant experience in preparing procurement and tender documentation, supporting tender exercises, and performing IT asset management is an advantage
- Strong communication and interpersonal skills, with a good command of English and Chinese
- Excellent analytical and problem solving abilities; able to work independently and under pressure
- A good team player, capable of engaging effectively with internal users and external service providers
Terms of Appointment & Fringe Benefits
Appointment will be offered on a 2-year fixed-term contract. Fringe benefits include paid leave, medical insurance and MPF. Renewal of contract will be subject to the service needs of the Division and the performance of the appointee.
Application forms are available on the Council’s website https://www.consumer.org.hk/. Interested applicants are invited to apply to the Director, Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 30 March 2026. Applications should be sent by e-mail to recruit@consumer.org.hk. Candidates not invited for interview within 12 weeks from the closing date may consider their applications unsuccessful.
The Consumer Council is an Equal Opportunity Employer.
Personal Information Collection Statement
- You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
- The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to members of an assessment panel to assist in the recruitment.
- Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
- You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
- Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.