Deputy Chief Executive (Ref. DCE)
2.5 years fixed-term contract
In the most effective and responsible manner, to support leading and governing Consumer Council to fulfill its mission of consumer protection and the development of a fair marketplace; to manage and oversee the operations of the Complaints and Advice, the Legal and Compliance and the Information Technology (IT) and Project Support Divisions.
Responsibilities:
Strategic Responsibilities
- Manage the day-to-day work of the Council in accordance with the strategic objectives and policy decisions of the Board, and ensure the efficient and cost-effective use of resources under the direction of the Chief Executive (CE)
- Promote the Council’s vision and mission to foster a consumer-friendly environment for Hong Kong
- Develop and deliver strategic plans in relations to consumer protection, corporate development, and compliance
- Identify and take forward new opportunities to develop the Council’s services
- Represent the Council on important external committees and act as spokesperson as authorised, locally and internationally
- Deputise in the absence of the CE
Operational Oversight
- Supervise the Complaints and Advice Division to ensure timely, fair, and effective resolution of consumer complaints and provision of accurate consumer advice
- Oversee the Legal and Compliance Division to ensure adherence to statutory requirements and best practices
- Manage the IT and Project Support Division to drive digital transformation, cybersecurity, Artificial Intelligence, and efficient project execution
Stakeholder Development
- Build and maintain strong relationship with stakeholders, including but not limited to government bodies, academic institutions, professional bodies, overseas consumer protection agencies
- Lead strong governance and compliance on the Council’s policies and guidelines, including effective management of staff complaints and Ombudsman cases
Policy, Legal and Regulatory Compliance
- Ensure the Council operates within relevant legal and regulatory frameworks
- Uphold the Council’s ethos, policies, and practices in all operations
- Ensure compliance with applicable laws and best practices in governance and accountability
Requirements and Competencies:
- A recognised degree or above, preferably with relevant professional qualifications
- Minimum 20 years of working experience, with at least 8 years in senior managerial responsibilities. Proven experience in managing large complaint operation is essential. Candidates with background or project experience in Legal, Compliance or IT are highly preferred
- Experience in government, statutory bodies or non-profit organisations will be of advantage
- Proven leadership and managerial experience, with clear vision and an ability to inspire and influence. Awareness of and strong commitment to promoting consumer interest
- Strong interpersonal, analytical, and problem-solving skills to master a broad range of complex issues for which the Council is campaigning
- Excellent command in written and verbal communication skills in both Chinese and English
Terms of Appointment & Fringe Benefits
Appointment will be offered on a 2.5 years fixed-term contract. Fringe benefits include paid leave, cash allowance, medical insurance and MPF.
Application forms are available on the Council’s website https://www.consumer.org.hk/. Interested applicants are invited to apply to the Director, Human Resources by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 12 January 2026. Applications should be sent by e-mail to recruit@consumer.org.hk. Candidates not invited for interview within 12 weeks from the closing date may consider their applications unsuccessful.
The Consumer Council is an Equal Opportunity Employer.
Personal Information Collection Statement
- You must provide the personal data marked as mandatory in the application form. Otherwise, the Council may not be able to process your application.
- The personal data collected during the application process will be used for recruitment of the post, including assessing your application and contacting you, and other directly related purposes. For such purposes, we may disclose your personal data to members of an assessment panel to assist in the recruitment.
- Personal data of unsuccessful candidates will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be destroyed.
- You have the right to request access to and correction of your personal data held by the Council, by submitting your request in writing to the Compliance and Administration Officer at 22/F, K. Wah Centre, 191 Java Road, North Point, Hong Kong. The Council may charge you a fee for the processing of such request.
- Please refer to the Privacy Policy at https://www.consumer.org.hk/en/privacy-policy for more information on the Council’s privacy policies and practices.