Discrepancy Between Price Indicated in Electronic Ordering System and Actual Charge Gave Rise to Disputes Accurate Information is a Fundamental Right Restaurants Urged to Improve Promptly
Eating out is a major part of urban life, and the return to normalcy has allowed more frequent meetings with friends and family. While enjoying culinary delights, consumers should also pay attention to charge details of restaurants, especially with the increased use of self-ordering systems through QR codes. In fact, complaints related to restaurant transactions on this aspect are frequently found. In 2022 and the first quarter of 2023, the Consumer Council received 1,160 and 330 complaint cases...