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Discrepancy Between Price Indicated in Electronic Ordering System and Actual Charge Gave Rise to Disputes Accurate Information is a Fundamental Right Restaurants Urged to Improve Promptly
  • 2023.05.15
  • Press Release

Discrepancy Between Price Indicated in Electronic Ordering System and Actual Charge Gave Rise to Disputes Accurate Information is a Fundamental Right Restaurants Urged to Improve Promptly

Eating out is a major part of urban life, and the return to normalcy has allowed more frequent meetings with friends and family. While enjoying culinary delights, consumers should also pay attention to charge details of restaurants, especially with the increased use of self-ordering systems through QR codes. In fact, complaints related to restaurant transactions on this aspect are frequently found. In 2022 and the first quarter of 2023, the Consumer Council received 1,160 and 330 complaint cases...

Absorbency and Breathability Vary Among Adult Diapers and Pants Choose Products as per Incontinence Severity and Change Regularly to Safeguard Elderly Health
  • 2023.05.15
  • Press Release

Absorbency and Breathability Vary Among Adult Diapers and Pants Choose Products as per Incontinence Severity and Change Regularly to Safeguard Elderly Health

As the population ages, many older people may face the issue of incontinence. As a result, the demand for incontinence care products such as adult diapers, pants or incontinence pads has increased along with the emergence and severity of the issue. As these products have intimate contact with users’ skin, poor performance in breathability or hygiene would not only cause discomfort, skin irritation, but could even lead to dermatitis or urethritis. The Consumer Council tested 30 models of adult...

75% Skateboards Failed to Meet European Safety Standards Weight Limit a Key Purchasing Factor yet 11 Models Lacked Corresponding Labelling
  • 2023.05.15
  • Press Release

75% Skateboards Failed to Meet European Safety Standards Weight Limit a Key Purchasing Factor yet 11 Models Lacked Corresponding Labelling

Since the introduction of skateboarding as an official sport in the Tokyo 2020 Olympic Games, Hong Kong has witnessed a wave of “skateboarding fever”, with growing popularity among young people. When purchasing a skateboard, consumers may mainly consider its appearance such as the style or pattern. However, as an extreme sport, it is a fundamental requirement that the structure of the skateboard should allow the rider to execute tricks precisely and safely. As such, weight capacity and...

  • 2022.06.22
  • Shopping Guide

Trivia About Dementia: What is “Alzheimer’s Disease”? A Dingy and Cluttered Room Can Be Hazardous?

“Cognitive impairment”, “senile dementia” and “Alzheimer’s disease” – are these the same? Dementia (or cognitive disorder) is a neurodegenerative disorder which leads to a decline in brain function. The patient’s memory,...

  • 2022.05.30
  • Shopping Guide

Trivia About Osteoporosis: People Will Become Easier Targets for the ‘Silent Killer’ During Menopause

Osteoporosis is a ‘silent killer’ People with osteoporosis will experience bone mass or bone density reduction, and bone structure deterioration, which will increase their risks of having fragility fractures. Even a minor trauma may lead to bone...

  • 2022.05.30
  • Shopping Guide

[Handwashing Cold Knowledge] Debunking 4 common handwashing myths

Myth 1 : Hand washes claimed with antibacterial functions are more effective at killing germs? Many people believe that antibacterial hand washes are more effective at killing bacteria and helping prevent the spread of diseases than regular hand...

Submission to the Labour Department on Consultation on the Review of Code of Practice for Employment Agencies
  • 2023.05.31
  • Advocacy

Submission to the Labour Department on Consultation on the Review of Code of Practice for Employment Agencies

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation paper (the Consultation Paper) issued by the Labour Department (LD) on the preliminary proposals for revising the Code of Practice for Employment Agencies (CoP), and to provide suggestions to enhance the protection of consumer interests when the services of Employment Agencies (EAs) are procured. Overall Views The Council welcomes the LD’s review and proposed revisions of the CoP and agrees with...

Transparency and Governance – Optimising Value of Property Management Fee in Hong Kong
  • 2023.05.04
  • Advocacy

Transparency and Governance – Optimising Value of Property Management Fee in Hong Kong

Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview Over half of Hong Kong’s population lives in private housing, many of which are multi-owned residential buildings. In general, all owners of these buildings share co-ownership of the common areas and facilities, thus are jointly responsible for the costs in managing and maintaining these common parts in the form of management fees. Hong Kong’s property...

Submission to the Financial Services and the Treasury Bureau on Public Consultation on Establishing a Policy Holders’ Protection Scheme
  • 2023.03.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau on Public Consultation on Establishing a Policy Holders’ Protection Scheme

The Consumer Council (the Council) is pleased to submit its response to the Financial Services and the Treasury Bureau (FSTB) regarding the consultation paper (the Consultation Paper) on the proposed establishment of a Policy Holders’ Protection Scheme (PPS) in Hong Kong. The Council sets out below its views in relation to the recommendations and issues on key aspects of the proposed PPS, including its objectives and guiding principles, coverage and level of compensation, funding mechanism,...

CFS urges public not to consume a kind of razor clams of uncertain provenance imported from Ireland
  • 2023.05.16
  • Consumer Alerts

CFS urges public not to consume a kind of razor clams of uncertain provenance imported from Ireland

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (May 16) urged the public not to consume a kind of razor clams imported from Ireland due to uncertain provenance. The trade should stop using or selling the product concerned if they possess it. Details of the product are as follows: Product name: razor clams Agent: Scot West Shellfish Ltd Place of origin: Ireland Import date: May 13, 2023 Importers: Sure Well (China) Limited (hotline: 2380 2266) Golden Sun...

Not to consume a kind of mousse imported from France that may contain glass particles
  • 2023.05.11
  • Consumer Alerts

Not to consume a kind of mousse imported from France that may contain glass particles

Issue Date 11.5.2023 Source of Information Rappel Conso of France Food Product Mousse Product Name and Description Product name: Traditional Chocolate Mousse Brand: Marie Morin Net weight: 100 grams Place of origin: France Use by date: May 11, 2023 Batch number: 431100002 Importer: City Super Limited Reason For Issuing Alert The Centre for Food Safety (CFS) noted a notification from the Rappel Conso of France that the above-mentioned batch of product might contain glass particles. Upon learning...

Not to consume a batch of prepackaged caviar suspected to be contaminated with Listeria monocytogenes
  • 2023.05.05
  • Consumer Alerts

Not to consume a batch of prepackaged caviar suspected to be contaminated with Listeria monocytogenes

Issue Date 5.5.2023 Source of Information The Rapid Alert System for Food and Feed (RASFF) of the European Commission Food Product Prepackaged caviar Product Name and Description Product name: Lachskaviar Brand: Balik Pearls Net weight: 100 g Place of origin: United States Best-before date: December 31, 2023 Batch number: 113023 Importer: Caviar House & Prunier (HK) Limited Reason For Issuing Alert The CFS received a notification from the RASFF of the European Commission that the above-mentioned...

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