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Repeated No-shows and Unmet Expectations When Hiring Domestic Helpers Industry Urged to Strengthen Communication with Employers and Helpers and Enhance Gatekeeping to Reduce Disputes
  • 2026.04.14
  • Press Release

Repeated No-shows and Unmet Expectations When Hiring Domestic Helpers Industry Urged to Strengthen Communication with Employers and Helpers and Enhance Gatekeeping to Reduce Disputes

Domestic helpers are a valuable source of support for many households. However, due to the copious procedures involved in the hiring process, most consumers engage employment agencies to handle the arrangements. The Consumer Council receives over 100 complaints relating to domestic helper employment agencies each year, involving issues such as substitute arrangements when domestic helpers failed to report duty as scheduled, repeated no‑shows by selected candidates, and domestic helpers’...

Unclear Restaurant Menu and Promotional Information Sparked Disputes Industry Urged to Enhance Dining Experience and Uphold Hong Kong’s Reputation as a “Gourmet Paradise”
  • 2026.04.14
  • Press Release

Unclear Restaurant Menu and Promotional Information Sparked Disputes Industry Urged to Enhance Dining Experience and Uphold Hong Kong’s Reputation as a “Gourmet Paradise”

Hong Kong has long been hailed as a “gourmet paradise”, offering a wide range of dining options which form an essential travel experience for many visitors. However, disputes encountered by consumers when dining at restaurants still occur from time to time. Each year, the Consumer Council receives over 1,500 complaints relating to restaurants, with common issues including discrepancies between the actual dishes served and the information or images shown on menus, unclear promotional terms...

VTC and Consumer Council sign MoU to foster talent development, enhance service quality and promote consumer rights
  • 2026.03.19
  • Press Release

VTC and Consumer Council sign MoU to foster talent development, enhance service quality and promote consumer rights

The Vocational Training Council (VTC) and the Consumer Council have signed a Memorandum of Understanding (MoU), deepening collaboration between the two organisations in Vocational and Professional Education and Training (VPET). The partnership aims to strengthen talent development, support the industry in enhancing service quality, and promote consumer rights, thereby contributing to the sustainable economic development of Hong Kong. The signing ceremony took place yesterday (18 March) at the...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance
  • 2025.12.15
  • Advocacy

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance

The Consumer Council (CC) supports adopting updated international safety standards for toys and various children’s products so that the local safety requirements will be in line with international standards that are adopted by major economies. CC notes that the proposed updates are applicable to toys and children’s products including children's high chairs and multi-purpose high chairs for domestic use, children's paints, playpens for domestic use and wheeled child conveyances. It aims to...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

CFS urges public not to consume a kind of bottled nametake mushroom product that may contain glass fragments
  • 2026.04.16
  • Consumer Alerts

CFS urges public not to consume a kind of bottled nametake mushroom product that may contain glass fragments

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (April 16) urged the public not to consume a kind of bottled nametake mushroom product because the product might contain glass fragments. The trade should also stop using or selling the affected batches of the product immediately if they possess any of them. Product details are as follows: Product name: JONETZ Jumbo Sized Nametake Mushrooms Brand: JONETZ Pack size: 840 grams per bottle Best-before date:...

Batch Recall of Apo-Fluoxetine Capsules 20mg
  • 2026.04.10
  • Consumer Alerts

Batch Recall of Apo-Fluoxetine Capsules 20mg

The Department of Health (DH) today (April 10) endorsed a licensed drug wholesaler, namely Hind Wing Company Limited (Hind Wing), to recall one batch (batch number: VM4608) of Apo-Fluoxetine Capsules 20mg (Hong Kong registration number: HK-68820), from the market as a precautionary measure due to a potential quality issue. The DH received notification from Hind Wing that the overseas manufacturer of the product is recalling the above batch due to out of trend degradation product test results. As...

Batch Recall of Cinacalcet Tablets 30 mg
  • 2026.04.10
  • Consumer Alerts

Batch Recall of Cinacalcet Tablets 30 mg

The Department of Health (DH) today (April 10) endorsed a licensed drug wholesaler, namely Controlled Medications Limited (CML), to recall a total of two batches (batch number: 4PB0528 and 5PB0173) of the pharmaceutical product, namely Cinacalcet Tablets 30 mg from the market as a precautionary measure due to potential quality issues. The DH received notification from CML that the overseas manufacturer of the concerned product is recalling the above batches of Cinacalcet Tablets 30 mg as they...

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