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Gaps in Air Ticket Add-On Services May Lead to Disputes Industry Urged to Improve Communication for a Pleasant Journey
  • 2024.09.16
  • Press Release

Gaps in Air Ticket Add-On Services May Lead to Disputes Industry Urged to Improve Communication for a Pleasant Journey

In recent years, many airlines have expanded their air ticket options to include a variety of purchasable add-on services beyond the standard cabin classes. These services include advance seat selection, priority boarding and baggage delivery, extra checked baggage allowance, inflight meal preorders and more. While this flexible pricing model offers consumers more choices, it can also easily lead to disputes when unforeseen circumstances or service adjustments result in unmet expectations. The...

Estate Agents that Make Misrepresentations Are Liable for Compensation Depending on the Agreement Owners May Also Be Liable Purchasers Should Verify the Information Before Signing the Contract to Avoid Being Misled into Making the Wrong Decision
  • 2024.09.16
  • Press Release

Estate Agents that Make Misrepresentations Are Liable for Compensation Depending on the Agreement Owners May Also Be Liable Purchasers Should Verify the Information Before Signing the Contract to Avoid Being Misled into Making the Wrong Decision

Whether it is buying a property for self-use or for investment purposes, it is nonetheless a monumental decision with major costs involved. During the process, the estate agent plays a pivotal role and acts as an important communication channel between the buyer and seller. In addition to providing the buyer with information on the property, estate agents also assist the vendor or property developer to liaise with potential purchasers in pitching the property, in order to complete the sale and...

Over 40% of Ceramic Tableware Models Detected with Trace Amounts of Lead and Cadmium Release All Complied with Relevant Standards Manufacturers Recommended to Continuously Improve Production Quality to Ensure Product Safety
  • 2024.09.16
  • Press Release

Over 40% of Ceramic Tableware Models Detected with Trace Amounts of Lead and Cadmium Release All Complied with Relevant Standards Manufacturers Recommended to Continuously Improve Production Quality to Ensure Product Safety

Whether dining out or staying in for a cosy home-cooked meal, ceramic tableware is often used on a daily basis. The raw materials for ceramic tableware are different types of pottery or porcelain clay, which undergo the processes of shaping, glazing,and high temperature firing to become finished products with kaleidoscopic colours. However, if poor quality glazes are used or the production process is not properly controlled, ceramic tableware may release harmful heavy metals such as lead and...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

  • 2022.06.22
  • Shopping Guide

Trivia About Dementia: What is “Alzheimer’s Disease”? A Dingy and Cluttered Room Can Be Hazardous?

“Cognitive impairment”, “senile dementia” and “Alzheimer’s disease” – are these the same? Dementia (or cognitive disorder) is a neurodegenerative disorder which leads to a decline in brain function. The patient’s memory,...

Submission on the Enhancement of the Copyright Ordinance Regarding Protection for Artificial Intelligence Technology Development
  • 2024.09.05
  • Advocacy

Submission on the Enhancement of the Copyright Ordinance Regarding Protection for Artificial Intelligence Technology Development

The Consumer Council (the Council) is pleased to submit its views from a consumer protection perspective with respect to a public consultation on the enhancement of the Copyright Ordinance (CO) issued by the Commerce and Economic Development Bureau (CEDB) and the Intellectual Property Department (IPD), regarding the protection for artificial intelligence (AI) technology development. The Council’s Views Given the rapid advancement of AI technology, the Council agrees with the necessity of...

Submission on the Consultation on Draft Hong Kong Code of Conduct for ESG Ratings and Data Products Providers
  • 2024.06.20
  • Advocacy

Submission on the Consultation on Draft Hong Kong Code of Conduct for ESG Ratings and Data Products Providers

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation issued by the Hong Kong Environmental, Social and Governance (ESG) Ratings and Data Products Providers Voluntary Code of Conduct Working Group (VCWG), an industry working group sponsored by the Hong Kong Securities and Futures Commission (SFC), on the draft Code of Conduct for ESG Ratings and Data Products Providers (the Code). The Council’s Overall View Given the global trend of ESG investing,...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on the Legislative Proposals to Regulate Over-the-Counter Trading of Virtual Assets
  • 2024.04.11
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on the Legislative Proposals to Regulate Over-the-Counter Trading of Virtual Assets

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the legislative proposals to regulate over-the-counter (OTC) trading of virtual assets (VA) through the introduction of a licensing regime for providers of VA OTC services (the proposed regime). The Council’s Overall Stance VA OTC services are highly active and easily accessible to the general public in Hong Kong....

Results of Samples with Irregularity and Follow-up Samples
  • 2024.10.03
  • Consumer Alerts

Results of Samples with Irregularity and Follow-up Samples

Results of Sample with Irregularity Prepackaged dumpling sample not in compliance with nutrition label rules Product name: Cabbage And Pork Water Dumplings Brand: My C-Kitchen Place of origin: China Distributor: China Resources Vanguard (Hong Kong) Co., Ltd. Net Weight: 500g Best-before date: 18/09/2025 Non-compliant test parameters: Saturated fatty acids Detected content: 3.3g per 100g Declared content: 1.4g per 100g Sampling location: A retail shop in Eastern District Remarks: The Centre for...

Results of Samples with Irregularity and Follow-up Samples
  • 2024.09.30
  • Consumer Alerts

Results of Samples with Irregularity and Follow-up Samples

Results of Sample with Irregularity Prepackaged dumpling sample not in compliance with nutrition label rules Product name: 759 Store Pork Cabbage Dumplings (240g) Brand: 759 Store Place of origin: China Manufacturer: Wansong (Qingdao) Food Co., Ltd Net Weight: 240g Best-before date: 14/8/2025 Non-compliant test parameters: Saturated fatty acids Detected content: 2.4g per 100g Declared content: 1.2g per 100g Sampling location: A retail shop in Sha Tin District Remarks: The Centre for Food Safety...

Veterinary drug chloramphenicol found in prepackaged frozen jade perch sample
  • 2024.09.25
  • Consumer Alerts

Veterinary drug chloramphenicol found in prepackaged frozen jade perch sample

Issue Date 25.9.2024 Source of Information The Centre for Food Safety (CFS) Food Product Prepackaged frozen jade perch Product Name and Description Product name: JADE PERCH FISH Brand: (Not available in English) Net weight: 251 grams to 300g Best-before date: February 25, 2025 Distributor: Inspire Foodie Limited Reason For Issuing Alert The CFS collected the above-mentioned sample from an online shop for testing under its routine Food Surveillance Programme. The test result showed that the...

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