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Complaints Against Air Ticket Bookings on the Rise Carefully Study Terms and Conditions and Change Policies Among Different Classes for a Hassle-free Journey
  • 2023.11.15
  • Press Release

Complaints Against Air Ticket Bookings on the Rise Carefully Study Terms and Conditions and Change Policies Among Different Classes for a Hassle-free Journey

With peak travel season quickly approaching, many are gearing up for adventures during the Christmas and New Year holidays, and the first thing on the list is to book air tickets. However, itineraries may be seriously affected should there be any flight changes, which not only spoils the fun but may also lead to financial loss. In the first 10 months of 2023, the Consumer Council received 1,537 complaints about air ticket bookings, which had more than doubled the 727 cases received in the same...

Durability Test on Medium-sized Hardshell Suitcases Revealed Varying Degrees of Wear and Tear Phthalates Levels of 1 Handle Exceeded Limit by 45 Times Posing Possible Risks to Reproductive Health
  • 2023.11.15
  • Press Release

Durability Test on Medium-sized Hardshell Suitcases Revealed Varying Degrees of Wear and Tear Phthalates Levels of 1 Handle Exceeded Limit by 45 Times Posing Possible Risks to Reproductive Health

With the Christmas and New Year travel season just around the corner, a good-quality, sturdy and functional suitcase would be a particularly handy travel companion, as not only is it more effortless to carry, but it could also provide adequate protection for personal belongings and souvenirs. The Consumer Council tested 15 models of medium-sized hardshell suitcases with zipper closure for their durability and chemical safety. After conducting 10 test items, all models showed varying degrees of...

60% of Peanut Butter Samples Detected with Liver-damaging Aflatoxins With 2 Exceeding EU Limit High in Fat and Excessive Consumption Could Cause Obesity Despite Containing Nutritious Unsaturated Fatty Acids
  • 2023.11.15
  • Press Release

60% of Peanut Butter Samples Detected with Liver-damaging Aflatoxins With 2 Exceeding EU Limit High in Fat and Excessive Consumption Could Cause Obesity Despite Containing Nutritious Unsaturated Fatty Acids

Peanut butter is considered by many as a perfect match for bread and toast. Not only is it tasty, but it also contains unsaturated fatty acids (UFAs) which provide nutrients and calories required by the human body. However, according to the Consumer Council’s test on 20 samples of peanut butter which are relatively popular in the market, 60% were detected with aflatoxins, which could damage liver function, while the aflatoxin B1 levels of 2 samples exceeded the upper limit of European Union...

  • 2022.06.22
  • Shopping Guide

Trivia About Dementia: What is “Alzheimer’s Disease”? A Dingy and Cluttered Room Can Be Hazardous?

“Cognitive impairment”, “senile dementia” and “Alzheimer’s disease” – are these the same? Dementia (or cognitive disorder) is a neurodegenerative disorder which leads to a decline in brain function. The patient’s memory,...

  • 2022.06.16
  • Shopping Guide

【Tips on Cleaning Air Conditioners】What do you need to know before hiring someone to clean your air conditioner?

1. Factors Affecting the Air Conditioning Cleaning Fees For general households, window-type or split-type air conditioners are commonly used. In terms of basic fees, the cost for cleaning a window-type air conditioner is usually less than a...

  • 2022.05.30
  • Shopping Guide

Trivia About Osteoporosis: People Will Become Easier Targets for the ‘Silent Killer’ During Menopause

Osteoporosis is a ‘silent killer’ People with osteoporosis will experience bone mass or bone density reduction, and bone structure deterioration, which will increase their risks of having fragility fractures. Even a minor trauma may lead to bone...

Submission to the Hong Kong Deposit Protection Board on Consultation on Enhancements to the Deposit Protection Scheme in Hong Kong
  • 2023.10.09
  • Advocacy

Submission to the Hong Kong Deposit Protection Board on Consultation on Enhancements to the Deposit Protection Scheme in Hong Kong

​​ The Consumer Council (the Council) is pleased to submit its response to the Hong Kong Deposit Protection Board (DPB) regarding the consultation paper (the Consultation Paper) on the proposed changes to the Deposit Protection Scheme (DPS) in Hong Kong. The Council sets out below its overall view on the DPS, followed by views on the DPB’s specific proposed changes to the protection limit, the levy arrangement, the coverage in the event of a bank merger, and the representation regime. The...

Submission to the Hong Kong Monetary Authority on Consultation Paper on the Review of the Three-Tier Banking System
  • 2023.09.25
  • Advocacy

Submission to the Hong Kong Monetary Authority on Consultation Paper on the Review of the Three-Tier Banking System

The Consumer Council (the Council) is pleased to submit views to the Hong Kong Monetary Authority (HKMA) in relation to the Consultation Paper on Review of the Three-Tier Banking System (the Consultation Paper), in particular consultation questions 1, 2, 7 and 8 which are of concern to consumers in Hong Kong. Overview In the Consultation Paper, the HKMA revealed that according to its recent review, the existing three-tier banking system has become more complex than necessary to achieve a balance...

Consumer Council's View on the Revision of the Code of Practice on Energy Labelling of Products for the Mandatory Energy Efficiency Labelling Scheme
  • 2023.09.14
  • Advocacy

Consumer Council's View on the Revision of the Code of Practice on Energy Labelling of Products for the Mandatory Energy Efficiency Labelling Scheme

The Consumer Council ("CC") supports the Electrical and Mechanical Services Department's proposal to review and upgrade the grading requirements for refrigerating appliances, washing machines and storage type electric water heaters under the Mandatory Energy Efficiency Labelling Scheme (MEELS). CC considers that the upgraded standards would be able to help consumers to better differentiate products with different levels of energy efficiency performance and incentivize product suppliers to...

DH investigates case of digitoxigenin poisoning and reports recall and investigation progress of one batch of herbal medicine labelled as "Rhizoma Bletillae"
  • 2023.11.14
  • Consumer Alerts

DH investigates case of digitoxigenin poisoning and reports recall and investigation progress of one batch of herbal medicine labelled as "Rhizoma Bletillae"

The Department of Health (DH) today (November 14) said that it is investigating a case of digitoxigenin poisoning after consumption of herbal medicine labelled as "Rhizoma Bletillae", and reported the progress and relevant investigation results with regard to the voluntarily recall by a licensed Chinese herbal medicines wholesaler, Kam Hing Hong Limited (Kam Hing Hong) from the market one batch of herbal medicine labelled as "Rhizoma Bletillae" (batch number: 17082023) as announced earlier....

Update on investigation of suspected Mycobacterium abscessus infection cluster
  • 2023.11.07
  • Consumer Alerts

Update on investigation of suspected Mycobacterium abscessus infection cluster

The Centre for Health Protection (CHP) of the Department of Health (DH) today (November 7) provided an update on the investigation of the suspected Mycobacterium abscessus infection cluster. No additional cases or venues where injections took place were identified today, and currently the suspected Mycobacterium abscessus infection cluster involved a total of 17 females. The CHP has set up for the related cases an enquiry hotline (2125 2372), which operates from Monday to Friday (excluding...

Not to consume a kind of bread product with possible presence of mould
  • 2023.11.07
  • Consumer Alerts

Not to consume a kind of bread product with possible presence of mould

Issue Date 7.11.2023 Source of Information Ministry of Health, Labour and Welfare of Japan Food Product Bread product Product Name and Description Product name: BASE BREAD (Cinnamon) Brand: BASE BREAD Place of origin: Japan Net weight: 81 grams Best Before: October 23, 2023 to December 12, 2023 Seller: BASE FOOD Reason For Issuing Alert The Centre for Food Safety (CFS) through its Food Incident Surveillance System, noted a notification from the Ministry of Health, Labour and Welfare of Japan,...

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