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Beware of Phone Scams Claiming to be from the Consumer Council
  • 2023.09.25
  • Press Release

Beware of Phone Scams Claiming to be from the Consumer Council

The Consumer Council reminds the public to remain vigilant when receiving automated phone calls allegedly from the “Hong Kong Consumer Council”, claiming that the receiver’s “consumption record is abnormal” and should contact a customer service representative for further details by transferring the call. The Council would like to clarify firmly that these calls are not made by our staff or system. The Council reminds the public to avoid disclosing any personal information when...

Cyberattack on the Consumer Council’s Computer System
  • 2023.09.22
  • Press Release

Cyberattack on the Consumer Council’s Computer System

The Consumer Council confirmed today (22 September 2023) that a malicious ransomware attack against its computer system was identified on Wednesday morning (20 September 2023). The attack has resulted in almost 80% damage of the computer system, causing disruption to its hotline services and update of price comparison tools. The Council has taken immediate action to strengthen the security measures of the system to prevent further attack by the hacker, whilst appointing a forensic expert...

Drying Rate of Hair Dryers Could Vary by Almost 1-fold Longer Drying Time Might Increase Energy Consumption Over 100-time Difference in Negative Ion Concentration
  • 2023.09.14
  • Press Release

Drying Rate of Hair Dryers Could Vary by Almost 1-fold Longer Drying Time Might Increase Energy Consumption Over 100-time Difference in Negative Ion Concentration

Whether drying after a wash or for hairstyling, the drying rate and temperature of a hair dryer are crucial. As a frequently used and relatively power-consuming home appliance, its energy efficiency and safety are also worth considering. The Consumer Council tested 13 hair dryer models on the market and found that the drying rate could vary by up to 0.85 time, while models with power ratings of 1,700W or higher generally dried hair faster. The tests also revealed that 2 models recorded maximum...

  • 2022.06.22
  • Shopping Guide

Trivia About Dementia: What is “Alzheimer’s Disease”? A Dingy and Cluttered Room Can Be Hazardous?

“Cognitive impairment”, “senile dementia” and “Alzheimer’s disease” – are these the same? Dementia (or cognitive disorder) is a neurodegenerative disorder which leads to a decline in brain function. The patient’s memory,...

  • 2022.06.16
  • Shopping Guide

【Tips on Cleaning Air Conditioners】What do you need to know before hiring someone to clean your air conditioner?

1. Factors Affecting the Air Conditioning Cleaning Fees For general households, window-type or split-type air conditioners are commonly used. In terms of basic fees, the cost for cleaning a window-type air conditioner is usually less than a...

  • 2022.05.30
  • Shopping Guide

Trivia About Osteoporosis: People Will Become Easier Targets for the ‘Silent Killer’ During Menopause

Osteoporosis is a ‘silent killer’ People with osteoporosis will experience bone mass or bone density reduction, and bone structure deterioration, which will increase their risks of having fragility fractures. Even a minor trauma may lead to bone...

Submission to the Hong Kong Monetary Authority on Consultation Paper on the Review of the Three-Tier Banking System
  • 2023.09.25
  • Advocacy

Submission to the Hong Kong Monetary Authority on Consultation Paper on the Review of the Three-Tier Banking System

The Consumer Council (the Council) is pleased to submit views to the Hong Kong Monetary Authority (HKMA) in relation to the Consultation Paper on Review of the Three-Tier Banking System (the Consultation Paper), in particular consultation questions 1, 2, 7 and 8 which are of concern to consumers in Hong Kong. Overview In the Consultation Paper, the HKMA revealed that according to its recent review, the existing three-tier banking system has become more complex than necessary to achieve a balance...

Submission to the Communications Authority on Consultation on the Review of Television and Radio Codes of Practice
  • 2023.08.23
  • Advocacy

Submission to the Communications Authority on Consultation on the Review of Television and Radio Codes of Practice

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation document issued by the Communic...

Submission to Competition Commission regarding the Proposal to Accept Commitments offered by Foodpanda and Deliveroo
  • 2023.06.16
  • Advocacy

Submission to Competition Commission regarding the Proposal to Accept Commitments offered by Foodpanda and Deliveroo

Introduction The Consumer Council (the “Council”) is pleased to submit views on the Competition Commission’s (the “Commission”) proposal to accept certain commitments (the “Proposed Commitments”) from Foodpanda and Deliveroo annexed to the Commission’s Notice dated 1 June 2023 issued under section 2 of Schedule 2 of the Competition Ordinance. Unless stated otherwise, definitions in the Notice are adopted in this submission, and paragraph references herein are references to...

DH investigates suspected illegal possession of unregistered proprietary Chinese medicine (with photo)
  • 2023.09.08
  • Consumer Alerts

DH investigates suspected illegal possession of unregistered proprietary Chinese medicine (with photo)

The Department of Health (DH) today (September 8) announced that actions have been taken to investigate Yan Hong Dispensary Limited at Upper Ground Floor, Metro City Phase II in Tseung Kwan O, for suspected illegal possession of an unregistered proprietary Chinese medicine (pCm) called Oleo de Alivio da Dor Cheong Kun. Acting upon intelligence, the DH conducted a field investigation on September 6 and seized the above unregistered pCm. Investigations revealed that the packing of the...

Not to consume a kind of baby snack imported from UK suspected to be contaminated with aflatoxin
  • 2023.09.04
  • Consumer Alerts

Not to consume a kind of baby snack imported from UK suspected to be contaminated with aflatoxin

Issue Date 4.9.2023 Source of Information Routine Food Surveillance Programme Food Product Baby snack Product Name and Description Product name: Organic Blueberry Puffs (Little Bellies Organic Blueberry Puffs) Brand: Baby Bellies Place of origin: United Kingdom Net Weight: 12 grams Best-before date: April 4, 2024 Distributor: Woolies Limited Reason For Issuing Alert The Centre for Food Safety (CFS) collected the above-mentioned sample from an online vendor for testing under its routine Food...

Salmonella found in sample of imported prepackaged meal replacement product
  • 2023.08.30
  • Consumer Alerts

Salmonella found in sample of imported prepackaged meal replacement product

Issue Date 30.8.2023 Source of Information The Centre for Food Safety (CFS) Food Product Prepackaged meal replacement product Product Name and Description Product name: Oatmeal Shake Brand: Nutri D-Day DIET Place of origin: Korea Distributor: MUSE DIGITAL LIMITED Net weight: 25 grams per pouch x 14 pouches Best-before date: February 5, 2025 Reason For Issuing Alert - The Centre for Food Safety (CFS) collected the above-mentioned sample from an online vendor for testing under its routine Food...

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