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New Edition with Enhanced New Features The 22nd Consumer Rights Reporting Awards Shatters Records with over 300 Entries from 40 Media Organisations Celebrating Concerted Efforts in Promoting Consumer Rights
  • 2022.11.24
  • Press Release

New Edition with Enhanced New Features The 22nd Consumer Rights Reporting Awards Shatters Records with over 300 Entries from 40 Media Organisations Celebrating Concerted Efforts in Promoting Consumer Rights

As a signature annual event within Hong Kong’s media industry, the Consumer Rights Reporting Award (CRRA) entered its 22nd year wi...

Approval Required for Installation of Electronic Toilet Seats to Avoid Backflow of Contaminated Water into Freshwater Pipes Enjoy Abundant Functions While Paying Heed to Temperature and Hygiene to Avoid Skin Damage
  • 2022.11.15
  • Press Release

Approval Required for Installation of Electronic Toilet Seats to Avoid Backflow of Contaminated Water into Freshwater Pipes Enjoy Abundant Functions While Paying Heed to Temperature and Hygiene to Avoid Skin Damage

A warm toilet seat will no doubt increase comfort during use. This was why electronic toilet seats, which combine the functions of seat heating and water spray cleansing, have become increasingly popular among consumers in Hong Kong in recent years. With the increased variety of models available in the local market, the Consumer Council has collected information on 32 electronic toilet seat models to help consumers understand the functions of relevant models such as seat heating, warm water...

Beware of the Catch in Activities Booking via Online Platforms Urged to Increase Transparency and Clarity of Restrictive Terms and Conditions to Minimise Disputes
  • 2022.11.15
  • Press Release

Beware of the Catch in Activities Booking via Online Platforms Urged to Increase Transparency and Clarity of Restrictive Terms and Conditions to Minimise Disputes

In recent years, online booking of various entertainment and leisure activities has become a popular mode of consumption. Some platforms offer personalised and exclusive product solutions or allow consumers to redeem tickets with points, providing not only convenience, but also diversified choices. However, the Consumer Council has received a number of complaints in recent months about booking tickets, redeeming products or participating in events through online platforms and found that the...

Together, We Fight the Virus!
  • 2022.05.30
  • Shopping Guide

Trivia About Osteoporosis: People Will Become Easier Targets for the ‘Silent Killer’ During Menopause

Osteoporosis is a ‘silent killer’ People with osteoporosis will experience bone mass or bone density reduction, and bone structure deterioration, which will increase their risks of having fragility fractures. Even a minor trauma may lead to bone...

  • 2022.05.30
  • Shopping Guide

[Handwashing Cold Knowledge] Debunking 4 common handwashing myths

Myth 1 : Hand washes claimed with antibacterial functions are more effective at killing germs? Many people believe that antibacterial hand washes are more effective at killing bacteria and helping prevent the spread of diseases than regular hand...

  • 2022.04.25
  • Shopping Guide

Trivia Facts About Lithium-ion Batteries: 4Qs to Test Your Knowledge

Should you recharge only when the battery is totally flat? Answer: No. Some studies have found that a lithium-ion battery can last 50% longer if it is charged at 20% remaining capacity rather than when it is fully discharged. Also, you should try to...

Submission to the Law Reform Commission Consultation Paper on Cyber-dependent Crimes and Jurisdictional Issues
  • 2022.11.14
  • Advocacy

Submission to the Law Reform Commission Consultation Paper on Cyber-dependent Crimes and Jurisdictional Issues

The Consumer Council (the Council) is pleased to submit views to the Law Reform Commission Sub-committee on Cybercrime (the Sub-committee) in relation to its Consultation Paper on Cyber-dependent Crimes and Jurisdictional Issues. The Council sets out below its views in response to the Consultation Paper with a view to enhancing protection and promotion of consumer rights. For effective deterrence of cybercrimes, the Council welcomes the Sub-committee’s recommendation to reform the cybercrime...

Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce
  • 2022.09.08
  • Advocacy

Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce

Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview In recent years, the widespread adoption of artificial intelligence (AI) around the world has brought benefits to society on different aspects, making it well recognised as an irreversible trend to enable development and transformation. Riding on the opportunities brought about by the rapid development of e-commerce and the AI trend across the globe, the Hong Kong...

Submission to Hong Kong Monetary Authority on Discussion Paper on e-HKD: A policy and design perspective
  • 2022.05.24
  • Advocacy

Submission to Hong Kong Monetary Authority on Discussion Paper on e-HKD: A policy and design perspective

The Consumer Council (the Council) is pleased to submit its views concerning the policy issues of introducing the retail central bank digital currency (rCBDC), i.e., e-HKD, as set out in a discussion paper (the Discussion Paper) issued by the Hong Kong Monetary Authority (HKMA). The Council puts forward its point of views and suggestions regarding policy considerations from the aspects of consumer protection. Overview The Council welcomes the HKMA to invest efforts in researching the possibility...

Public urged not to buy or use topical product containing undeclared controlled ingredient (with photo)
  • 2022.11.17
  • Consumer Alerts

Public urged not to buy or use topical product containing undeclared controlled ingredient (with photo)

The Department of Health (DH) today (November 17) appealed to the public not to buy or use a topical product (labelled as "草本護膚膏" ...

CFS urges public not to consume a kind of imported octopus with excessive cadmium found
  • 2022.11.14
  • Consumer Alerts

CFS urges public not to consume a kind of imported octopus with excessive cadmium found

Issue Date 14.11.2022 Source of Information Rapid Alert System for Food and Feed (RASFF) of the European Commission Food Product Prepackaged octopus Product Name and Description Product name: Baby Octopus Brand: CasaRinaldi Place of origin: Italy Net weight: 280 grams per bottle Lot No.: LF046044 Expiry date: April 30, 2024 Importer: Il Bel Paese Ltd. Reason For Issuing Alert The Centre for Food Safety (CFS) received a notification from the Rapid Alert System for Food and Feed (RASFF) of the...

Prepackaged Fish Oil product sample not in compliance with nutrition label rules
  • 2022.11.11
  • Consumer Alerts

Prepackaged Fish Oil product sample not in compliance with nutrition label rules

Product name: Baby DHA+D3 Complete Brand: Life Nutrition Place of origin: USA Distributor: Life Nutrition International Company Limited Volume: 60mL Best-Before date: 31.12.2023 Non-compliant test parameters: Vitamin D3 Detected content: 110µg/100g Declared content: 0.3mcg/1.5mL (22.05µg /100g) Sampling location: A retail outlet in Causeway Bay Remarks: The Centre for Food Safety has urged the vendors concerned to stop selling the incriminated batch of the affected product. Prosecution will be...

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