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Appointment of New Chief Executive
  • 2025.06.19
  • Press Release

Appointment of New Chief Executive

The Consumer Council (“the Council”) announced today (19 June 2025) the appointment of Dr Alaina SHUM Jiu-fai as the new Chief Executive, effective from 21 August 2025. Dr Shum possesses over 30 years of diversified managerial experience spanning various industries in Hong Kong and the Asia Pacific region. In her current role as Deputy Executive Director of the Vocational Training Council (VTC), she is responsible for formulating the Mainland and International Development Strategy,...

Over 80% Cream and Liquid Eyeshadows Detected with Allergenic Heavy Metals Manufacturers Urged to Improve Formulations and Clearly List Ingredients and Expiry Dates
  • 2025.06.16
  • Press Release

Over 80% Cream and Liquid Eyeshadows Detected with Allergenic Heavy Metals Manufacturers Urged to Improve Formulations and Clearly List Ingredients and Expiry Dates

Cream and liquid eyeshadows, which claim to be highly pigmented, smooth in texture and long-lasting, are a useful daily makeup essential for those with a busy lifestyle, making them increasingly popular in recent years. The Consumer Council tested 25 models of cream and liquid eyeshadows with long-lasting claims and detected small amounts of lead in all models, while 2 were found with arsenic, though the detected amounts complied with the Mainland’s relevant standards for cosmetic products and...

Improvements Needed for Food Delivery Platforms’ Dispute Handling of Order Cancellations and Refunds Urging for Strengthened Services and Information Transparency to Safeguard Consumer Rights
  • 2025.06.16
  • Press Release

Improvements Needed for Food Delivery Platforms’ Dispute Handling of Order Cancellations and Refunds Urging for Strengthened Services and Information Transparency to Safeguard Consumer Rights

Ordering meals via food delivery platforms has become a daily routine for many. Nevertheless, the Consumer Council has often received complaints regarding services provided by food delivery platforms in recent years. Apart from late deliveries, missing or incorrect items, and food spillage, the Council has also received complaints regarding refusal to compensate for delivery delays, refund declined for cancellations made within 1 minute of ordering, and misleading “self-pickup” options at...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Home and Youth Affairs Bureau in Response to the Consultation Document on the Regulatory Regime on Basketball Betting
  • 2025.05.02
  • Advocacy

Submission to the Home and Youth Affairs Bureau in Response to the Consultation Document on the Regulatory Regime on Basketball Betting

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation document issued by the Home and Youth Affairs Bureau on the Regulatory Regime on Basketball Betting (the Regime). The Council’s Overall Stance Betting, often viewed as a matter of personal discretion, also presents crucial consumer-related consideration. While the decision to engage in gambling is personal choice, it is vital to recognise that bettors are consumers and should be protected in an...

Submission to the Mandatory Provident Fund Schemes Authority in Response to the Consultation Paper on Full Portability of MPF Benefits under the MPF System
  • 2025.05.02
  • Advocacy

Submission to the Mandatory Provident Fund Schemes Authority in Response to the Consultation Paper on Full Portability of MPF Benefits under the MPF System

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation paper issued by the Mandatory Provident Fund Schemes Authority (MPFA) on the proposals to implement full portability of Mandatory Provident Fund (MPF) benefits under the MPF System (the Proposals). The Council’s Overall Views The Council acknowledges the MPFA’s comprehensive consideration in developing the Proposals by taking into account smoothness of transition, scheme members’ choice and...

Submission to the Insurance Authority in Response to the Consultation Paper on the Draft Insurance (Public Disclosure) Rules
  • 2025.04.25
  • Advocacy

Submission to the Insurance Authority in Response to the Consultation Paper on the Draft Insurance (Public Disclosure) Rules

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation paper issued by the Insurance Authority (IA) on the draft rules to be made under sections 21A and 129 of the Insurance Ordinance (Cap. 41), namely the Insurance (Public Disclosure) Rules. The Council’s Overall Stance The Council is in principle supportive of the IA’s introduction of new rules pertaining to the disclosure of information about the insurer’s state of affairs according to the...

Public urged not to buy or use topical products containing undeclared controlled ingredients (with photo)
  • 2025.06.17
  • Consumer Alerts

Public urged not to buy or use topical products containing undeclared controlled ingredients (with photo)

The Department of Health (DH) today (June 17) appealed to the public not to buy or use four types of topical products as they were found to contain undeclared controlled drug ingredients. These products include: Product name Part 1 poisons found 1. Zangyao xuanduwang Clobetasol propionate, ketoconazole and miconazole 2. King poison to itch Antibacterial cream Clobetasol propionate, ketoconazole and miconazole 3. HE SHENG MEI LANG DU WANG Clobetasol propionate, ketoconazole and miconazole 4....

CFS finds ethylene oxide in sample of prepackaged black pepper
  • 2025.06.17
  • Consumer Alerts

CFS finds ethylene oxide in sample of prepackaged black pepper

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department announced today (June 17) that a sample of prepackaged black pepper was found to contain a pesticide, ethylene oxide. Members of the public should not consume the affected product. The trade should also stop using or selling the affected product immediately if they possess it. Product details are as follows: Product name: I Love Black Pepper with Grinders 170g Brand: CAPE FOODS Place of origin: South Africa Net...

CFS urges public not to consume several kinds of prepackaged candies suspected to contain mineral oil
  • 2025.06.16
  • Consumer Alerts

CFS urges public not to consume several kinds of prepackaged candies suspected to contain mineral oil

​The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (June 16) urged the public not to consume several kinds of prepackaged candies, as the products might contain mineral oils (mineral oil saturated hydrocarbons (MOSH) and mineral oil aromatic hydrocarbons (MOAH)). The CFS urged the public not to consume the products concerned, regardless of batches. The trade should stop using or selling the affected products immediately if they possess any of them. Product...

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