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Delivery, Performance and Return Issues of Electrical Appliances Common Sources of Disputes Industry Urged to Strengthen Quality Control and Enhance Services to Reduce Complaints
  • 2026.08.18
  • Press Release

Delivery, Performance and Return Issues of Electrical Appliances Common Sources of Disputes Industry Urged to Strengthen Quality Control and Enhance Services to Reduce Complaints

Purchasing electrical appliances involves more than comparing product features and prices. Consumers should also understand retailers’ delivery efficiency, installation arrangements and after-sales services. The Consumer Council receives more than 2,000 complaints concerning electrical appliances every year, involving product quality, delivery delays, after-sales follow-up and even cross-boundary shopping disputes. These include cases where consumers sought returns due to faulty appliances but...

Questionable Sales Practices for Medicine and Health Supplements Industry Urged to Uphold Ethical Business Practices to Boost Consumer Confidence
  • 2026.08.18
  • Press Release

Questionable Sales Practices for Medicine and Health Supplements Industry Urged to Uphold Ethical Business Practices to Boost Consumer Confidence

Many visitors to Hong Kong like to purchase medicines, medicinal oils and herbal medicine for personal use or as gifts. At the same time, with an ageing population and growing health consciousness, health supplements have become increasingly popular. The Consumer Council has in the past repeatedly urged unscrupulous traders to abandon misleading sales practices in order to enhance consumer confidence, yet in recent years, complaints relating to sales practices still account for about 25% of...

Consumer Council and EMSD Sign MOU to Strengthen Information Exchange and Joint Product Testing Boosting Consumer Confidence in Purchasing Household Electrical Products and Domestic Gas Appliances
  • 2026.08.04
  • Press Release

Consumer Council and EMSD Sign MOU to Strengthen Information Exchange and Joint Product Testing Boosting Consumer Confidence in Purchasing Household Electrical Products and Domestic Gas Appliances

The Consumer Council (“the Council”) and the Electrical and Mechanical Services Department (EMSD) signed a Memorandum of Understanding (MOU) today (4 August) to further strengthen collaboration in areas including the safety and energy efficiency of household electrical products and domestic gas appliances. The collaboration will encompass closer information exchange, regular joint product testing, as well as enhanced publicity and public education efforts, with a view to helping consumers...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance
  • 2025.12.15
  • Advocacy

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance

The Consumer Council (CC) supports adopting updated international safety standards for toys and various children’s products so that the local safety requirements will be in line with international standards that are adopted by major economies. CC notes that the proposed updates are applicable to toys and children’s products including children's high chairs and multi-purpose high chairs for domestic use, children's paints, playpens for domestic use and wheeled child conveyances. It aims to...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

CFS urges public not to consume batch of imported spread product suspected to be contaminated with Listeria monocytogenes
  • 2026.08.18
  • Consumer Alerts

CFS urges public not to consume batch of imported spread product suspected to be contaminated with Listeria monocytogenes

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (August 18) urged the public not to consume a batch of spread product imported from France due to possible contamination with Listeria monocytogenes. The trade should stop using or selling the affected batch of the product immediately if they possess it. Product details are as follows: Product name: Ktipiti Extra Red Pepper & Feta Cheese Spread Brand: L'atelier Blini Place of origin: France Net weight: 175...

Prepackaged red date sample not in compliance with nutrition label rules
  • 2026.08.17
  • Consumer Alerts

Prepackaged red date sample not in compliance with nutrition label rules

Product name: Peeled and Pitted Red Dates Brand: Green dot dot Place of origin: China Distributor: Organic Gardens International Limited Net Weight: 90g Best-before date: 25/05/2027 Non-compliant test parameters: Sodium Detected content: 51mg per 100g Declared content: 31mg per 100g Sampling location: A retail shop in Wong Tai Sin District Remarks: The Centre for Food Safety has urged the vendors concerned to stop selling the incriminated batch of the affected product. Prosecution will be...

Recall of six batches of three products “Carbimazole 5 Tab 5mg (Remedica), Remycin 100 Cap 100mg and Methyldopa 250 Tab 250mg (Remedica)”
  • 2026.08.14
  • Consumer Alerts

Recall of six batches of three products “Carbimazole 5 Tab 5mg (Remedica), Remycin 100 Cap 100mg and Methyldopa 250 Tab 250mg (Remedica)”

The Department of Health (DH) today (14 August) endorsed a licensed drug wholesaler, Healthcare Pharmascience Limited (HCPS), to recall six batches of three products, namely (i) Carbimazole 5 Tab 5mg (Remedica) (Hong Kong Registration number: HK-52760; batch numbers: 113195, 120776 and 120809); (ii) Remycin 100 Cap 100mg (Hong Kong Registration number: HK-44279; batch number: 117542); and (iii) Methyldopa 250 Tab 250mg (Remedica) (Hong Kong Registration number: HK-43458; batch numbers: 105371...

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