Skip to main content

Consumer Council

Banner

Popular searches:

Consumer Protection Tips for the Closure of Fitness Centres
Consumer Legal Action Fund
asdsd

Price Comparison Tools

Public Voting for the 26th Consumer Rights Reporting Awards Starts Now Vote for Your Favourite News Photo and Student Journalism Work
  • 2026.07.24
  • Press Release

Public Voting for the 26th Consumer Rights Reporting Awards Starts Now Vote for Your Favourite News Photo and Student Journalism Work

To foster public awareness of consumer rights issues, the Consumer Rights Reporting Awards (CRRA), organised by the Consumer Council (the Council), invites public to vote for the winning entries in 2 award categories—the “News Photography Award” and the “Tertiary Student Journalism Award” again this year. The 3-week public voting period officially starts today (24 July). From now till 14 August, members of the public can visit the online voting platform (available in Chinese only) and...

Most Ready-to-wear Reading Glasses Lacked Adequate Labelling or Warnings Manufacturers Urged to Improve Avoid Prolonged Use of Non-prescription Glasses and Undergo Eye Examinations Regularly
  • 2026.07.15
  • Press Release

Most Ready-to-wear Reading Glasses Lacked Adequate Labelling or Warnings Manufacturers Urged to Improve Avoid Prolonged Use of Non-prescription Glasses and Undergo Eye Examinations Regularly

For middle-aged and elderly consumers, reading glasses are helpful tools for viewing nearby objects such as newspapers and mobile phones. While some opt to have reading glasses tailored at optical shops, others choose ready-to-wear reading glasses (also known as non-prescription reading glasses) that are relatively inexpensive and available for immediate use. The Consumer Council tested 17 models of ready-to-wear reading glasses. The results showed that although all models performed...

Pet Insurance Coverage Items Becoming More Granular Additional Premiums May Be Required Understand Limits and Deductibles Before Taking Out a Policy To Avoid Budget Overruns
  • 2026.07.15
  • Press Release

Pet Insurance Coverage Items Becoming More Granular Additional Premiums May Be Required Understand Limits and Deductibles Before Taking Out a Policy To Avoid Budget Overruns

When pets fall ill or are involved in accidents, medical expenses are often unpredictable. Many pet owners take out pet insurance to share the financial burden and risks. The Consumer Council compared 24 pet insurance plans available in the market and found that some plans have further refined their coverage items compared with a similar market survey conducted in 2023, including the introduction of new elements such as higher medical coverage limits, cash benefits for specified critical...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance
  • 2025.12.15
  • Advocacy

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance

The Consumer Council (CC) supports adopting updated international safety standards for toys and various children’s products so that the local safety requirements will be in line with international standards that are adopted by major economies. CC notes that the proposed updates are applicable to toys and children’s products including children's high chairs and multi-purpose high chairs for domestic use, children's paints, playpens for domestic use and wheeled child conveyances. It aims to...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

CFS finds trace of nitrofuran metabolite in rabbitfish sample
  • 2026.07.28
  • Consumer Alerts

CFS finds trace of nitrofuran metabolite in rabbitfish sample

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (July 28) announced that a trace amount of metabolite of nitrofuran (AOZ), a non-permitted veterinary drug, was found in a rabbitfish sample. A follow-up investigation is in progress. A CFS spokesman said, "The CFS collected the above-mentioned rabbitfish sample from a licensed fresh provision shop in Kowloon City for testing under its routine Food Surveillance Programme. The test result showed that it...

Sample of Shanghai-style fried sauce noodles detected with excessive Clostridium perfringens
  • 2026.07.28
  • Consumer Alerts

Sample of Shanghai-style fried sauce noodles detected with excessive Clostridium perfringens

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (July 28) announced that a sample of Shanghai-style fried sauce noodles was found to contain excessive Clostridium perfringens, a pathogen. The CFS is following up on the incident. A spokesman for the CFS said, "The CFS collected the above-mentioned sample from a licensed light refreshment restaurant in Kwai Chung for testing. The test result showed that the sample contained Clostridium perfringens at a level...

Pesticide residue exceeds legal limit in Papaya sample
  • 2026.07.28
  • Consumer Alerts

Pesticide residue exceeds legal limit in Papaya sample

Food name: Papaya Pesticide name: Thiamethoxam Detected level: 0.12 parts per million Maximum residue limit: 0.01 parts per million Sampling location: The CFS collected the Papaya sample at import level for testing under routine Food Surveillance Programme. Remarks: The Centre for Food Safety has instructed the vendor to stop selling the affected product. Any person who imports, manufactures or sells any food not in compliance with the requirements of the Pesticide Residues in Food Regulation...

Complaint & Enquiry Channels

1

E-Form

Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation.

Go to e-Platform
2

Phone

2929 2222

 

Elderly Hotline

2110 2288

 

Monday to Friday
(except public holidays)
09:00 – 13:00

14:00 – 18:00

3

Consumer Council Services Centres

Location