As a statutory body, the Consumer Council (the Council) endeavours to advocate and promote consumer rights and sustainable consumption. In today’s ever-changing marketplace, the role of the Council becomes ever more important. I am deeply honoured to serve as Chairman of the Council and make good use of my profession to serve consumers in Hong Kong.
As digital technology changes today’s modes of work and consumption habits, novel products, services and sales tactics accompany unprecedented issues and disputes. In a bid to safeguard consumer rights and help consumers make prudent choices, the Consumer Council (the Council) endeavours to fulfil its performance pledges and always remain vigilant to changes in the market.
The Consumer Council Ordinance prescribes the following functions for the Council:
The Council is organised with the support of a variety of committees and working groups established to deal with specific areas of consumer issues, including products testing, information technology, trade practices, legal protection, etc. Members of the committees are professionals and stakeholders drawn from different sectors of the society to provide fair and just expertise.