As a statutory body for consumer protection in Hong Kong, the Consumer Council has staunchly advocated and championed consumer rights since its establishment in 1974. Almost half a century has since elapsed, yet the fact remains that every aspect of our daily life is closely connected with consumption, be it the basic necessities and price of groceries in wet markets decades ago, or the 5G internet connection, smart home appliances, online shopping and shipping in the present day. In today’s constantly evolving marketplace, the role of the Council has become more important than ever.
As digital technology changes today’s modes of work and consumption habits, novel products, services and sales tactics accompany unprecedented issues and disputes. In a bid to safeguard consumer rights and help consumers make prudent choices, the Consumer Council endeavours to fulfil its performance pledges and always remain vigilant to changes in the market.
The Consumer Council Ordinance prescribes the following functions for the Council:
The Council is organised with the support of a variety of committees and working groups established to deal with specific areas of consumer issues, including products testing, information technology, trade practices, legal protection, etc. Members of the committees are professionals and stakeholders drawn from different sectors of the society to provide fair and just expertise.