The Council pledges to fulfill its statutory functions as stipulated in the Consumer Council Ordinance. Within these ambits, we will strive our best to:
We pledge to provide an efficient, courteous and professional service to the public in respect of the following areas:
By telephone | Mostly in 3 minutes |
In person | 10 minutes |
In writing (from the date of receipt) | 10 working days |
Issue an acknowledgement after official filing date of complaint | 5 working days |
Notify progress / result (from the date of issuance of acknowledgement) | 9 working days |
Remarks:
By telephone | Mostly in 3 minutes |
Issue an acknowledgement / interim reply after receipt of complaint / enquiry | 5 working days |
Notify progress / result (from the date of interim reply) | 9 working days |
Request for talks | Within 10 working days |
Request for organizing consumer education activities from community group | Within 10 working days |