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- 2026.08.18
Delivery, Performance and Return Issues of Electrical Appliances Common Sources of Disputes Industry Urged to Strengthen Quality Control and Enhance Services to Reduce Complaints
Purchasing electrical appliances involves more than comparing product features and prices. Consumers should also understand retailers’ delivery efficiency, installation arrangements and after-sales services. The Consumer Council receives more than...
- 2026.08.18
Questionable Sales Practices for Medicine and Health Supplements Industry Urged to Uphold Ethical Business Practices to Boost Consumer Confidence
Many visitors to Hong Kong like to purchase medicines, medicinal oils and herbal medicine for personal use or as gifts. At the same time, with an ageing population and growing health consciousness, health supplements have become increasingly popular....
- 2026.08.04
Consumer Council and EMSD Sign MOU to Strengthen Information Exchange and Joint Product Testing Boosting Consumer Confidence in Purchasing Household Electrical Products and Domestic Gas Appliances
The Consumer Council (“the Council”) and the Electrical and Mechanical Services Department (EMSD) signed a Memorandum of Understanding (MOU) today (4 August) to further strengthen collaboration in areas including the safety and energy efficiency...
- 2026.07.24
Public Voting for the 26th Consumer Rights Reporting Awards Starts Now Vote for Your Favourite News Photo and Student Journalism Work
To foster public awareness of consumer rights issues, the Consumer Rights Reporting Awards (CRRA), organised by the Consumer Council (the Council), invites public to vote for the winning entries in 2 award categories—the “News Photography...
- 2026.07.15
Most Ready-to-wear Reading Glasses Lacked Adequate Labelling or Warnings Manufacturers Urged to Improve Avoid Prolonged Use of Non-prescription Glasses and Undergo Eye Examinations Regularly
For middle-aged and elderly consumers, reading glasses are helpful tools for viewing nearby objects such as newspapers and mobile phones. While some opt to have reading glasses tailored at optical shops, others choose ready-to-wear reading glasses...
- 2026.07.15
Pet Insurance Coverage Items Becoming More Granular Additional Premiums May Be Required Understand Limits and Deductibles Before Taking Out a Policy To Avoid Budget Overruns
When pets fall ill or are involved in accidents, medical expenses are often unpredictable. Many pet owners take out pet insurance to share the financial burden and risks. The Consumer Council compared 24 pet insurance plans available in the market...
- 2026.07.09
The 3rd “Smart Consumption Academy” Breaks Record with Over 30,000 Secondary Student Enrolment New “My Best Ambassador Scheme” Launched to Pass on Responsible Consumption Values
The third “Smart Consumption Academy” (SCA), co-organised by the Consumer Council and the Education Bureau (EDB) with the strong support of around 30 co-organisers and supporting organisations, held its award presentation ceremony today (9 July...
- 2026.06.30
Appointment of Deputy Chief Executive
The Consumer Council (“the Council”) announced today (30 June 2026) the appointment of Ms Catherine Kwan Chui-ching as Deputy Chief Executive, effective from 27 July 2026, to succeed Mr Francis Ho Ying-foo on retirement. Ms Kwan joined the Police...