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- 2025.06.12
Hong Kong Consumer Council and Federation of Malaysian Consumers Associations Sign MOU to Establish a Cross-border Consumer Dispute Referral Mechanism
A Memorandum of Understanding (MOU) for collaboration on cross-border consumer disputes was signed today (12 June 2025) in Hong Kong between the Hong Kong Consumer Council (HKCC) and the Federation of Malaysian Consumers Associations (FOMCA). This...
- 2025.05.15
Disputes over Furniture Quality and Dimension Discrepancies Traders Urged Not to Hide Behind Disclaimers to Maintain Brand Reputation
Given Hong Kong’s typically limited living space, apart from buying ready-made furniture in-store, many consumers opt for custom-made pieces to make the most of every inch of their homes. In recent years, in response to growing consumer preference...
- 2025.05.15
Greater Health Risks for Pets Purchased Online than from Pet Shops Strengthen Education and Law Enforcement to Mitigate Petfishing Scams
More and more people like to keep pets and even treat “fur babies” as their own children. Apart from traditional means such as buying from physical pet shops or adopting, many consumers have recently turned to online platforms or social media to...
- 2025.05.15
Heat Conduction Speed and Heat Distribution Performance of Non-stick Pans Varied Handle of 2 Models Failed Fire Test Posing Safety Risks
Non-stick pans are convenient and easy-to-use essentials for many households. The Consumer Council tested 24 models of non-stick frying pans 26cm or 28cm in diameter and found that the heat conduction speed varied among models. Between the fastest...
- 2025.05.15
Performance of Smart Watches and Fitness Trackers in Step Count and Heart Rate Measurement Vastly Varied Data Are Estimates for Reference Only but Not for Medical Use
Smart watches and fitness trackers have become increasingly popular in recent years. Apart from basic time display, they generally feature a myriad of functions such as heart rate and step count measurement, exercise tracking, health reminders, and...
- 2025.05.06
Consumer Council Chief Executive Departs Today upon Completion of Term
The Consumer Council (“the Council”) announced today (6 May 2025) that its Chief Executive Ms Gilly WONG Fung-han will leave her position upon the completion of her term today. The open recruitment for the next Chief Executive has commenced and...
- 2025.04.15
5 Models of Bath Bombs with Small Parts Had No User Age Warnings Manufacturers Urged to Improve Labelling Transparency to Ensure a Carefree Soak
A leisurely bath can be both relaxing and invigorating, and bath bombs with delightful scents are popular among children and adults alike. The Consumer Council tested 17 models of bath bombs, including 8 models with small gifts, 7 of which appeared...
- 2025.04.15
Disputes Over Poor Quality and Stringent Terms of Silver Services Concerted Efforts and Empathy in Building an Age-Friendly Consumption Environment
As Hong Kong’s population continues to age, the proportion of senior citizens aged 65 or above is projected to rise from 23% in 2023 to 36% by 2046. In response, the Government has introduced various policies to strengthen elderly care and promote...