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- 2026.04.14
Repeated No-shows and Unmet Expectations When Hiring Domestic Helpers Industry Urged to Strengthen Communication with Employers and Helpers and Enhance Gatekeeping to Reduce Disputes
Domestic helpers are a valuable source of support for many households. However, due to the copious procedures involved in the hiring process, most consumers engage employment agencies to handle the arrangements. The Consumer Council receives over 100...
- 2026.04.14
Unclear Restaurant Menu and Promotional Information Sparked Disputes Industry Urged to Enhance Dining Experience and Uphold Hong Kong’s Reputation as a “Gourmet Paradise”
Hong Kong has long been hailed as a “gourmet paradise”, offering a wide range of dining options which form an essential travel experience for many visitors. However, disputes encountered by consumers when dining at restaurants still occur from...
- 2026.03.19
VTC and Consumer Council sign MoU to foster talent development, enhance service quality and promote consumer rights
The Vocational Training Council (VTC) and the Consumer Council have signed a Memorandum of Understanding (MoU), deepening collaboration between the two organisations in Vocational and Professional Education and Training (VPET). The partnership aims...
- 2026.03.16
13 Pillow Models Showed Satisfactory Durability and Comfort Overall Though Back Support for Smaller Physiques Was Mediocre
A pillow that provides adequate support for the head and neck is crucial to sleep quality. With the wide array of pillow options on the market featuring different materials and designs, the Consumer Council tested 13 models and found that, whether...
- 2026.03.16
Average Monthly Fees of 24‑hour Fitness Centres Varied Substantially Facial Recognition as the Main Entry Method Consumers Should Be Cautious When Providing Personal Data
24‑hour fitness centres have burgeoned in Hong Kong in recent years to cater for consumers with different daily routines, enabling them to exercise without time restrictions while also offering more flexible fee arrangements. The Consumer Council...
- 2026.03.13
Consumer Council Joins Shenzhen’s “3·15 World Consumer Rights Day” Event Collaborating to Build a Trustworthy Consumer Environment in the Greater Bay Area
The Hong Kong Consumer Council (HKCC) yesterday took part in the “3·15 World Consumer Rights Day” event in Shenzhen, organised by the Shenzhen Consumer Council and the Market Regulation Bureau of Shenzhen Municipality under the theme of...
- 2026.03.12
The 26th Consumer Rights Reporting Awards Applications Open Today
The 26th Consumer Rights Reporting Awards (CRRA) organised by the Consumer Council is now open for applications. Interested media organisations and journalists should submit their online application forms and entry files by 24 April 2026. The...
- 2026.02.23
38,000 Consumer Complaints Recorded in 2025 Ending a 3-year Rising Trend Online Shopping Complaints Rose to Nearly Half of Total Cases Strengthen Collaboration to Safeguard Consumer Rights
Hong Kong’s economy remained stable with steady progress in 2025, with the annual real Gross Domestic Product (GDP) registering robust growth of 3.5%. Consumer and business confidence improved significantly, bringing new opportunities for various...