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- 2026.10.22
Sustainable Consumption Awareness Reaches New High but Awareness-to-action Gap Persists Tripartite Effort from Government, Businesses and Consumers Critical for Achieving Carbon Neutrality and a Sustainable Future for Hong Kong
As economies around the world accelerate efforts to achieve carbon neutrality and sustainable development, sustainable consumption (SC) has become increasingly recognised as a critical component of addressing climate change, resource depletion and...
- 2026.10.15
Home Removal Services Prone to Disputes Arising from Myriad Service Details Industry Urged to Enhance Transparency of Terms and Charges
Home moving is a laborious and time-consuming project that involves myriad procedures, from handling furniture, electrical appliances and personal belongings of various sizes, to making appropriate arrangements for the moving process. As a result,...
- 2026.10.15
Rising Customer Service Complaints Highlight Need for Traders to Strengthen Communication with Consumers Consumer Council Launches Complaint Handling ePlatform to Enhance Resolution Efficiency
Customer service is integral to every stage of the consumer journey. From pre-sales enquiries, the transaction process to after-sales support, every aspect of the customer service experience affects consumers’ perception of a trader and their...
- 2026.09.14
Absorption Speed of Sanitary Napkins Varied Considerably from a Few Seconds to Over 1 Minute Over Half of the Models Had Inadequate Labelling Suppliers Urged to Enhance Transparency
Disposable sanitary napkins are a convenient choice of feminine hygiene product for many women during their periods. However, with a wide variety of sanitary napkins available on the market, differing in size, material and design, selecting a product...
- 2026.09.14
Bulk-buy Promotions and Larger Pack Sizes Not Always Better Value Make Good Use of “Online Price Watch” to Track Price Trends and Shop Smart
In recent years, supermarkets have rolled out a wide variety of promotional offers. Bulk-buy promotions such as “Buy 1 Get 1 Free” and “Get 1 More for $1” can easily give consumers the impression that they are enjoying a discount of nearly...
- 2026.08.18
Delivery, Performance and Return Issues of Electrical Appliances Common Sources of Disputes Industry Urged to Strengthen Quality Control and Enhance Services to Reduce Complaints
Purchasing electrical appliances involves more than comparing product features and prices. Consumers should also understand retailers’ delivery efficiency, installation arrangements and after-sales services. The Consumer Council receives more than...
- 2026.08.18
Questionable Sales Practices for Medicine and Health Supplements Industry Urged to Uphold Ethical Business Practices to Boost Consumer Confidence
Many visitors to Hong Kong like to purchase medicines, medicinal oils and herbal medicine for personal use or as gifts. At the same time, with an ageing population and growing health consciousness, health supplements have become increasingly popular....
- 2026.08.04
Consumer Council and EMSD Sign MOU to Strengthen Information Exchange and Joint Product Testing Boosting Consumer Confidence in Purchasing Household Electrical Products and Domestic Gas Appliances
The Consumer Council (“the Council”) and the Electrical and Mechanical Services Department (EMSD) signed a Memorandum of Understanding (MOU) today (4 August) to further strengthen collaboration in areas including the safety and energy efficiency...