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- 2026.11.10
Greater Bay Area Consumer Protection Organisations Convene in Hong Kong to Strengthen Regional Collaboration
The Consumer Council today (10 November) hosted “2026 Greater Bay Area Consumer Protection Conference” (“the Conference”) under the theme “Commitment, Connectivity, Realisation: Building a Trusted Consumer Environment in the Greater Bay...
- 2026.11.02
Consumer Council and VTC Co-organise Sustainable Consumption Conference Fostering Tripartite Collaboration Among Government, Business and Consumers to Accelerate Carbon Neutrality
Sustainable consumption (SC) plays a pivotal role in helping Hong Kong achieve its carbon neutrality target by 2050. The Consumer Council’s recently released report, “Environment and Conservation Fund Study on Tracking Sustainable Consumption to...
- 2026.10.28
26th Consumer Rights Reporting Awards Honours Excellence in Journalism Spotlighting Diverse Consumer Issues in a Concerted Effort to Safeguard Consumer Rights
The Consumer Council’s Consumer Rights Reporting Awards (CRRA) ma...
- 2026.10.22
Sustainable Consumption Awareness Reaches New High but Awareness-to-action Gap Persists Tripartite Effort from Government, Businesses and Consumers Critical for Achieving Carbon Neutrality and a Sustainable Future for Hong Kong
As economies around the world accelerate efforts to achieve carbon neutrality and sustainable development, sustainable consumption (SC) has become increasingly recognised as a critical component of addressing climate change, resource depletion and...
- 2026.10.15
Home Removal Services Prone to Disputes Arising from Myriad Service Details Industry Urged to Enhance Transparency of Terms and Charges
Home moving is a laborious and time-consuming project that involves myriad procedures, from handling furniture, electrical appliances and personal belongings of various sizes, to making appropriate arrangements for the moving process. As a result,...
- 2026.10.15
Rising Customer Service Complaints Highlight Need for Traders to Strengthen Communication with Consumers Consumer Council Launches Complaint Handling ePlatform to Enhance Resolution Efficiency
Customer service is integral to every stage of the consumer journey. From pre-sales enquiries, the transaction process to after-sales support, every aspect of the customer service experience affects consumers’ perception of a trader and their...
- 2026.09.14
Absorption Speed of Sanitary Napkins Varied Considerably from a Few Seconds to Over 1 Minute Over Half of the Models Had Inadequate Labelling Suppliers Urged to Enhance Transparency
Disposable sanitary napkins are a convenient choice of feminine hygiene product for many women during their periods. However, with a wide variety of sanitary napkins available on the market, differing in size, material and design, selecting a product...
- 2026.09.14
Bulk-buy Promotions and Larger Pack Sizes Not Always Better Value Make Good Use of “Online Price Watch” to Track Price Trends and Shop Smart
In recent years, supermarkets have rolled out a wide variety of promotional offers. Bulk-buy promotions such as “Buy 1 Get 1 Free” and “Get 1 More for $1” can easily give consumers the impression that they are enjoying a discount of nearly...