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- 2026.08.04
Consumer Council and EMSD Sign MOU to Strengthen Information Exchange and Joint Product Testing Boosting Consumer Confidence in Purchasing Household Electrical Products and Domestic Gas Appliances
The Consumer Council (“the Council”) and the Electrical and Mechanical Services Department (EMSD) signed a Memorandum of Understanding (MOU) today (4 August) to further strengthen collaboration in areas including the safety and energy efficiency...
- 2026.07.24
Public Voting for the 26th Consumer Rights Reporting Awards Starts Now Vote for Your Favourite News Photo and Student Journalism Work
To foster public awareness of consumer rights issues, the Consumer Rights Reporting Awards (CRRA), organised by the Consumer Council (the Council), invites public to vote for the winning entries in 2 award categories—the “News Photography...
- 2026.07.15
Most Ready-to-wear Reading Glasses Lacked Adequate Labelling or Warnings Manufacturers Urged to Improve Avoid Prolonged Use of Non-prescription Glasses and Undergo Eye Examinations Regularly
For middle-aged and elderly consumers, reading glasses are helpful tools for viewing nearby objects such as newspapers and mobile phones. While some opt to have reading glasses tailored at optical shops, others choose ready-to-wear reading glasses...
- 2026.07.15
Pet Insurance Coverage Items Becoming More Granular Additional Premiums May Be Required Understand Limits and Deductibles Before Taking Out a Policy To Avoid Budget Overruns
When pets fall ill or are involved in accidents, medical expenses are often unpredictable. Many pet owners take out pet insurance to share the financial burden and risks. The Consumer Council compared 24 pet insurance plans available in the market...
- 2026.07.09
The 3rd “Smart Consumption Academy” Breaks Record with Over 30,000 Secondary Student Enrolment New “My Best Ambassador Scheme” Launched to Pass on Responsible Consumption Values
The third “Smart Consumption Academy” (SCA), co-organised by the Consumer Council and the Education Bureau (EDB) with the strong support of around 30 co-organisers and supporting organisations, held its award presentation ceremony today (9 July...
- 2026.06.30
Appointment of Deputy Chief Executive
The Consumer Council (“the Council”) announced today (30 June 2026) the appointment of Ms Catherine Kwan Chui-ching as Deputy Chief Executive, effective from 27 July 2026, to succeed Mr Francis Ho Ying-foo on retirement. Ms Kwan joined the Police...
- 2026.06.29
Consumer Council Supports the Introduction of A Statutory Cooling-off Period for Prepayment Consumption Contracts
The Consumer Council (“the Council”) welcomes the Government of the Hong Kong Special Administrative Region’s (HKSAR) policy recommendations to the Trade Descriptions Ordinance (TDO) (“the Ordinance”) to stipulate a statutory cooling-off...
- 2026.06.15
Surging Complaints on Claw Machines Within 2 Years Greater Transparency Urged Understand the Rules and Winning Conditions Before Playing To Avoid Disputes
In recent years, claw machine shops have mushroomed in Hong Kong, enticing many consumers to try their luck with a vast variety of prizes and gameplay mechanisms. The Consumer Council has recorded an upward trend in complaints relating to claw...