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- 2025.07.15
Airflow Rate at Highest Fan Speed Setting Varied by over 1.5 Times Among Portable Fans Higher Battery Capacity Does Not Necessarily Mean Longer Battery Life
During the sweltering summer months, many consumers rely on portable fans to stay cool while commuting or working outdoors. The Consumer Council tested 18 models of rechargeable portable fans of various designs and found that among the lighter...
- 2025.07.15
Cords and Drawstrings of 3 Children’s Raincoat and Poncho Models Found Non-compliant with European Safety Standard Phthalate Content of 1 Model Exceeded Limit by Almost 11 Times Traders Urged to Improve Product Safety
With the arrival of the rainy season, raincoats and ponchos have become essential items for children when heading outdoors. The Consumer Council tested 14 models of children’s raincoats and ponchos available on the market and found that the cords...
- 2025.07.15
Telecommunications Services Undermined by Unconscionable Sales and Contract Practices Industry Urged to Enhance Service and Reduce Disputes with a Customer-centric Approach
With the increasing integration of the internet and mobile communications into everyday life, whether at home, at work, or while travelling, consumer disputes related to telecommunications services have become more frequent. Over the past 2 years,...
- 2025.07.08
The 2nd “Smart Consumption Academy” Participated by Nearly 30,000 Students from 163 Schools Launch of “My Best Ambassador Scheme” to Pass on Responsible Consumption Values
The second “Smart Consumption Academy” (SCA), co-organised by the Consumer Council and the Education Bureau (EDB), with the support of approximately 30 co-organisers and supporting organisations, concluded with an Award Presentation Ceremony...
- 2025.06.19
Appointment of New Chief Executive
The Consumer Council (“the Council”) announced today (19 June 2025) the appointment of Dr Alaina SHUM Jiu-fai as the new Chief Executive, effective from 21 August 2025. Dr Shum possesses over 30 years of diversified managerial experience spanning...
- 2025.06.16
3 Modelling Dough and Clay Toys Found with Allergenic Preservatives Enhance Information Transparency to Safeguard Children’s Health
Offering endless creative possibilities, modelling dough and modelling clay are popular toys for stimulating children’s creativity, improving concentration, and developing fine motor skills. However, the Consumer Council’s test on 15 styles of...
- 2025.06.16
Improvements Needed for Food Delivery Platforms’ Dispute Handling of Order Cancellations and Refunds Urging for Strengthened Services and Information Transparency to Safeguard Consumer Rights
Ordering meals via food delivery platforms has become a daily routine for many. Nevertheless, the Consumer Council has often received complaints regarding services provided by food delivery platforms in recent years. Apart from late deliveries,...
- 2025.06.16
Over 80% Cream and Liquid Eyeshadows Detected with Allergenic Heavy Metals Manufacturers Urged to Improve Formulations and Clearly List Ingredients and Expiry Dates
Cream and liquid eyeshadows, which claim to be highly pigmented, smooth in texture and long-lasting, are a useful daily makeup essential for those with a busy lifestyle, making them increasingly popular in recent years. The Consumer Council tested 25...