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- 2025.06.19
Appointment of New Chief Executive
The Consumer Council (“the Council”) announced today (19 June 2025) the appointment of Dr Alaina SHUM Jiu-fai as the new Chief Executive, effective from 21 August 2025. Dr Shum possesses over 30 years of diversified managerial experience spanning...
- 2025.06.16
3 Modelling Dough and Clay Toys Found with Allergenic Preservatives Enhance Information Transparency to Safeguard Children’s Health
Offering endless creative possibilities, modelling dough and modelling clay are popular toys for stimulating children’s creativity, improving concentration, and developing fine motor skills. However, the Consumer Council’s test on 15 styles of...
- 2025.06.16
Improvements Needed for Food Delivery Platforms’ Dispute Handling of Order Cancellations and Refunds Urging for Strengthened Services and Information Transparency to Safeguard Consumer Rights
Ordering meals via food delivery platforms has become a daily routine for many. Nevertheless, the Consumer Council has often received complaints regarding services provided by food delivery platforms in recent years. Apart from late deliveries,...
- 2025.06.16
Over 80% Cream and Liquid Eyeshadows Detected with Allergenic Heavy Metals Manufacturers Urged to Improve Formulations and Clearly List Ingredients and Expiry Dates
Cream and liquid eyeshadows, which claim to be highly pigmented, smooth in texture and long-lasting, are a useful daily makeup essential for those with a busy lifestyle, making them increasingly popular in recent years. The Consumer Council tested 25...
- 2025.06.12
Hong Kong Consumer Council and Federation of Malaysian Consumers Associations Sign MOU to Establish a Cross-border Consumer Dispute Referral Mechanism
A Memorandum of Understanding (MOU) for collaboration on cross-border consumer disputes was signed today (12 June 2025) in Hong Kong between the Hong Kong Consumer Council (HKCC) and the Federation of Malaysian Consumers Associations (FOMCA). This...
- 2025.05.15
Disputes over Furniture Quality and Dimension Discrepancies Traders Urged Not to Hide Behind Disclaimers to Maintain Brand Reputation
Given Hong Kong’s typically limited living space, apart from buying ready-made furniture in-store, many consumers opt for custom-made pieces to make the most of every inch of their homes. In recent years, in response to growing consumer preference...
- 2025.05.15
Greater Health Risks for Pets Purchased Online than from Pet Shops Strengthen Education and Law Enforcement to Mitigate Petfishing Scams
More and more people like to keep pets and even treat “fur babies” as their own children. Apart from traditional means such as buying from physical pet shops or adopting, many consumers have recently turned to online platforms or social media to...
- 2025.05.15
Heat Conduction Speed and Heat Distribution Performance of Non-stick Pans Varied Handle of 2 Models Failed Fire Test Posing Safety Risks
Non-stick pans are convenient and easy-to-use essentials for many households. The Consumer Council tested 24 models of non-stick frying pans 26cm or 28cm in diameter and found that the heat conduction speed varied among models. Between the fastest...