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- 2026.07.15
Most Ready-to-wear Reading Glasses Lacked Adequate Labelling or Warnings Manufacturers Urged to Improve Avoid Prolonged Use of Non-prescription Glasses and Undergo Eye Examinations Regularly
For middle-aged and elderly consumers, reading glasses are helpful tools for viewing nearby objects such as newspapers and mobile phones. While some opt to have reading glasses tailored at optical shops, others choose ready-to-wear reading glasses...
- 2026.07.15
Pet Insurance Coverage Items Becoming More Granular Additional Premiums May Be Required Understand Limits and Deductibles Before Taking Out a Policy To Avoid Budget Overruns
When pets fall ill or are involved in accidents, medical expenses are often unpredictable. Many pet owners take out pet insurance to share the financial burden and risks. The Consumer Council compared 24 pet insurance plans available in the market...
- 2026.07.09
The 3rd “Smart Consumption Academy” Breaks Record with Over 30,000 Secondary Student Enrolment New “My Best Ambassador Scheme” Launched to Pass on Responsible Consumption Values
The third “Smart Consumption Academy” (SCA), co-organised by the Consumer Council and the Education Bureau (EDB) with the strong support of around 30 co-organisers and supporting organisations, held its award presentation ceremony today (9 July...
- 2026.06.30
Appointment of Deputy Chief Executive
The Consumer Council (“the Council”) announced today (30 June 2026) the appointment of Ms Catherine Kwan Chui-ching as Deputy Chief Executive, effective from 27 July 2026, to succeed Mr Francis Ho Ying-foo on retirement. Ms Kwan joined the Police...
- 2026.06.29
Consumer Council Supports the Introduction of A Statutory Cooling-off Period for Prepayment Consumption Contracts
The Consumer Council (“the Council”) welcomes the Government of the Hong Kong Special Administrative Region’s (HKSAR) policy recommendations to the Trade Descriptions Ordinance (TDO) (“the Ordinance”) to stipulate a statutory cooling-off...
- 2026.06.15
Surging Complaints on Claw Machines Within 2 Years Greater Transparency Urged Understand the Rules and Winning Conditions Before Playing To Avoid Disputes
In recent years, claw machine shops have mushroomed in Hong Kong, enticing many consumers to try their luck with a vast variety of prizes and gameplay mechanisms. The Consumer Council has recorded an upward trend in complaints relating to claw...
- 2026.06.15
Unsatisfactory Accommodation and Unclear Responsibilities Could Lead to Disputes Industry and Booking Platforms Urged to Improve Services To Enhance Tourist Confidence
As a popular tourist destination, Hong Kong recorded close to 50 million visitor arrivals last year, with hotel occupancy rates remaining robust. Many travellers book hotels or guesthouses through online platforms. The Consumer Council receives close...
- 2026.05.14
Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices
Hong Kong’s hot and humid summers have made air conditioners an essential household appliance. Beyond cooling performance, energy efficiency plays a major role in determining electricity costs. The Consumer Council, in collaboration with the...