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- 2026.06.29
Consumer Council Supports the Introduction of A Statutory Cooling-off Period for Prepayment Consumption Contracts
The Consumer Council (“the Council”) welcomes the Government of the Hong Kong Special Administrative Region’s (HKSAR) policy recommendations to the Trade Descriptions Ordinance (TDO) (“the Ordinance”) to stipulate a statutory cooling-off...
- 2026.06.15
Surging Complaints on Claw Machines Within 2 Years Greater Transparency Urged Understand the Rules and Winning Conditions Before Playing To Avoid Disputes
In recent years, claw machine shops have mushroomed in Hong Kong, enticing many consumers to try their luck with a vast variety of prizes and gameplay mechanisms. The Consumer Council has recorded an upward trend in complaints relating to claw...
- 2026.06.15
Unsatisfactory Accommodation and Unclear Responsibilities Could Lead to Disputes Industry and Booking Platforms Urged to Improve Services To Enhance Tourist Confidence
As a popular tourist destination, Hong Kong recorded close to 50 million visitor arrivals last year, with hotel occupancy rates remaining robust. Many travellers book hotels or guesthouses through online platforms. The Consumer Council receives close...
- 2026.05.14
Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices
Hong Kong’s hot and humid summers have made air conditioners an essential household appliance. Beyond cooling performance, energy efficiency plays a major role in determining electricity costs. The Consumer Council, in collaboration with the...
- 2026.05.14
Small Unmanned Aircraft Are Subject to Regulations Inconsistently Detailed Regulatory Information at Various Points of Sale Shows Room for Improvement
In recent years, unmanned aircraft (commonly known as drones) have become increasingly popular and have been applied practically across various industries. Consumer‑grade small unmanned aircraft (SUA) are also well received, used by some consumers...
- 2026.04.28
Smart Financial Mindsets and Responsible Consumption Quiz Competition Successfully Concludes Over 9,000 Primary School Students Empowered with Financial Literacy and Values
To instil sound financial literacy and values among primary school students, the Consumer Council has co‑organised the inaugural “Smart Financial Mindsets and Responsible Consumption Quiz Competition” with The Hong Kong Jockey Club, supported...
- 2026.04.14
Repeated No-shows and Unmet Expectations When Hiring Domestic Helpers Industry Urged to Strengthen Communication with Employers and Helpers and Enhance Gatekeeping to Reduce Disputes
Domestic helpers are a valuable source of support for many households. However, due to the copious procedures involved in the hiring process, most consumers engage employment agencies to handle the arrangements. The Consumer Council receives over 100...
- 2026.04.14
Unclear Restaurant Menu and Promotional Information Sparked Disputes Industry Urged to Enhance Dining Experience and Uphold Hong Kong’s Reputation as a “Gourmet Paradise”
Hong Kong has long been hailed as a “gourmet paradise”, offering a wide range of dining options which form an essential travel experience for many visitors. However, disputes encountered by consumers when dining at restaurants still occur from...