Overall Consumer Complaints drop 6% to New Low in 18 Years Soaring Medical Service Disputes Up 25% Calls for Attention Mandatory Cooling-off Period Urged to Boost Consumer Safeguard
The 20th Consumer Rights Reporting Awards
Creating Sustainable Value for Private Health Insurance Market in Hong Kong
Service Quality of Foreign Domestic Helper Employment Agencies Varies Unfulfilled Commitments & Continued Delays in Reporting for Duty
Test on Sashimi: Excessive Methylmercury in over Half of Tuna Samples Parasites Detected in One Salmon Sample and Parasites with Worm Eggs found in One Tuna Sample
Bacteria in 5 Paper Kitchen Towels Exceeds Standard by up to 4 Times Variable Performance in Water Absorption and Tensile Strength
Tests on 14 Air Circulators Reveal Variable Performance in Airflow Rate & Energy Efficiency – Only 4 Models in Full Safety Compliance
Higher Average Prices for Over 60% of Supermarket Goods Rice and Teabags Surge over 10% on Average
Choose Haircut and Treatment Packages with Care Beware of Losses Arising from High Value Prepaid Services
A Study on Building an Age-friendly Consumption Environment
Overall Consumer Complaints drop 6% to New Low in 18 Years Soaring Medical Service Disputes Up 25% Calls for Attention Mandatory Cooling-off Period Urged to Boost Consumer Safeguard
23 January 2020
The number of complaints lodged with the Consumer Council in 2019 has dropped to a new low in 18 years, shrinking by 6% to 24,615 cases compared with the previous year. Complaints on services totaled...
The 20th Consumer Rights Reporting Awards
2 January 2020
The AwardsThe Consumer Rights Reporting Awards (CRRA) is a major activity co-organised by the Consumer Council, Hong Kong Journalists Association and Hong Kong Press Photographers Association. The...
Creating Sustainable Value for Private Health Insurance Market in Hong Kong
29 May 2019
Full ReportExecutive SummaryPresentationOverviewFaced with Hong Kong’s rapidly ageing population, and a call for better healthcare services as the market turns affluent, demand for private...
Service Quality of Foreign Domestic Helper Employment Agencies Varies Unfulfilled Commitments & Continued Delays in Reporting for Duty
15 May 2019
The demand for foreign domestic helpers have continued to rise in Hong Kong. Given the strong competition for helpers, employers have no choice but to bear with the problems encountered during the...
4 Models of Compression Hosiery found a Wide Discrepancy between Actual and Claimed Compression Values Effectiveness of 3 Models in Improving Blood Circulation in Doubt
15 May 2019
People who need to stand for long periods in their job, people who are plump, pregnant women and elderly are vulnerable to the formation of varicose veins on their calves. The Consumer Council tested...
Test on Sashimi: Excessive Methylmercury in over Half of Tuna Samples Parasites Detected in One Salmon Sample and Parasites with Worm Eggs found in One Tuna Sample
15 April 2019
Sashimi is a favourite food of many consumers. According to Consumer Council tests on 50 sashimi samples, 49 (98%) contained heavy metal, methylmercury (an organic compound of mercury), of which, 10...
Bacteria in 5 Paper Kitchen Towels Exceeds Standard by up to 4 Times Variable Performance in Water Absorption and Tensile Strength
15 April 2019
Paper kitchen towels are generally better than paper hand towels for water absorbency, so are more commonly used for cleaning, wiping hands and for food preparation. But the Consumer Council tests on...
Tests on 14 Air Circulators Reveal Variable Performance in Airflow Rate & Energy Efficiency – Only 4 Models in Full Safety Compliance
15 April 2019
With the onset of warm weather, the season of high humidity is approaching. Many households will shop around for air circulator fans (or convection fans) to speed up indoor air circulation to bring...
Higher Average Prices for Over 60% of Supermarket Goods Rice and Teabags Surge over 10% on Average
15 April 2019
Supermarkets are popular places for Hong Kong household to shop for their daily groceries. In the Consumer Council’s 2018 annual supermarket price survey, the aggregate average price of the 230...
Choose Haircut and Treatment Packages with Care Beware of Losses Arising from High Value Prepaid Services
15 April 2019
Many consumers visit salons for routine haircare. Apart from regular hair styling services, such as shampoo, cut, colour and perm, some salons also provide haircare treatment packages, and some offer...
Risk or Opportunity - A Study on Building an Age-friendly Consumption Environment
4 October 2018
Full ReportFull Report (WCAG version)Executive SummaryExecutive Summary (WCAG version)Questionnaire (Chinese only)PresentationThe rapid expansion of ageing population in Hong Kong accompanied by...

What's New

Woman arrested for suspected illegal sale of unregistered pharmaceutical product
Woman arrested for suspected illegal sale of unregistered pharmaceutical product
Bottled pesto may contain allergen (peanuts)
Bottled pesto may contain allergen (peanuts)

How to Complain

Phone
Phone: 2929 2222
Office hours: Monday to Friday
09:00 – 17:30
E-Form
E-Form
Go to Consumer Advice Centres
Go to Consumer Advice Centres
Auto Fuel Price Calculator
FAQ
 
Supermarket Price Watch
Auto Fuel Price Calculator
FAQ

Policy & Research

Money Lending — Reforming Law and Trade Practices for Consumer Protection
Money Lending — Reforming Law and Trade Practices for Consumer Protection 26 September 2019
Submission to the Hong Kong Exchanges and Clearing Limited on Review of the Environmental, Social and Governance Reporting Guide and Related Listing Rules 24 July 2019
Consumer Council’s Views on the Draft Code of Conduct for Licensed Insurance Agents and the Draft Code of Conduct for Licensed Insurance Brokers 10 June 2019
Creating Sustainable Value for Private Health Insurance Market in Hong Kong
Creating Sustainable Value for Private Health Insurance Market in Hong Kong 29 May 2019
"Salt / Sugar" Label Scheme for Prepackaged Food Products
Code of Practice of the Jewellery Retail Industry
Amended TDO
洗衣业营商实务守则
Anti-Deception Coordination Centre