Test Reveals Incorrect Energy Labels on 6 Air Conditioner Models – With Claims of Grade 1 but in the Worst Case Only Grade 3
Restrictive and Cumbersome T&C in Travel Insurance Claims – Compensation in Uncertainty in face of High Threshold for Claims
Toilet Rolls Vary in Net Weight &Total Length by a Double – Variations also in Paper Strength & Absorbency
Organic Snacks Contain also High Sugar & High Fat – Consumers Need Clear Concept to Keep Healthy
Ambiguous T&C in Carpark Charges & Services – Call to Enhance Information Disclosure & Transparency
Test Uncovers 2 USB Chargers in Safety Non-Compliance – Price Differentials and Product Quality Bear No Direct Correlation
Test Reveals Incorrect Energy Labels on 6 Air Conditioner Models – With Claims of Grade 1 but in the Worst Case Only Grade 3
15 May 2018
Summer is here. And the search is on for the air conditioners that can deliver efficient cooling capacity and energy consumption. A Consumer Council test on 15 models of air conditioners (1-...
Restrictive and Cumbersome T&C in Travel Insurance Claims – Compensation in Uncertainty in face of High Threshold for Claims
15 May 2018
A travel insurance policy offering comprehensive protection is crucial for a sense of security to consumers when on holiday. But consumers often tend to focus primarily on the amount of compensation...
Toilet Rolls Vary in Net Weight &Total Length by a Double – Variations also in Paper Strength & Absorbency
15 May 2018
Toilet rolls must rate one of the daily necessities that a household simply cannot live without, and coupled with their high consumption, hygiene and comfort issues, consumers will do well to choose...
Organic Snacks Contain also High Sugar & High Fat – Consumers Need Clear Concept to Keep Healthy
15 May 2018
Health-conscious consumers are flocking in droves to organic food in recent years. But what does organic certification mean? Is organic food healthier? A Consumer Council report has revealed that...
Ambiguous T&C in Carpark Charges & Services – Call to Enhance Information Disclosure & Transparency
15 May 2018
Acute shortage of carpark spaces in land-starved Hong Kong has driven motorists to scramble hard for parking at shopping malls and housing estates, and, worse, being embroiled in disputes over...
Test Uncovers 2 USB Chargers in Safety Non-Compliance – Price Differentials and Product Quality Bear No Direct Correlation
15 January 2018
Mobile devices are proliferating in ever more variety – handsets, tablets, and even portable fans, and they all need to be charged up at any time. In addition to the original USB charger that...
Council Names Time-share Marketing Company for High-pressure Sales Tactics Consumers be Wary of Signing under Coercion Unreasonable Vacation Club Membership Contracts
19 September 2017
The Consumer Council has taken to task a time-share marketing company for engaging persistently in malpractices much to the detriment of the consumers.As complaints against the rogue operator...

What's New

CFS urges public not to consume a kind of French raw milk cheese suspected to be contaminated with E.coli (O26)
CFS urges public not to consume a kind of French raw milk cheese suspected to be contaminated with E.coli (O26)
Call for public to stop consuming porcini mushrooms suspected to contain mixture of species including inedible or poisonous mushrooms
Call for public to stop consuming porcini mushrooms suspected to contain mixture of species including inedible or poisonous mushrooms

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Policy & Research

A Report to Advocate Mandatory Cooling-Off Period in Hong Kong
A Report to Advocate Mandatory Cooling-Off Period in Hong Kong 19 April 2018
Financial Reporting Council (Amendment) Bill 2018
Consumer Council's view on Financial Reporting Council (Amendment) Bill 2018 submitted to the Bill Committee of the Legislative Council 16 March 2018
Consumer Council’s Views on Guideline on Authorization of Virtual Banks
Consumer Council’s Views on Guideline on Authorization of Virtual Banks 15 March 2018
Consumer Council’s Views Concerning an Application to the Competition Commission for a Decision under Section 9 of the Competition Ordinance in relation to the Code of Banking Practice
Consumer Council’s Views Concerning an Application to the Competition Commission for a Decision under Section 9 of the Competition Ordinance in relation to the Code of Banking Practice 15 March 2018
Code of Practice of the Jewellery Retail Industry
Amended TDO
洗衣业营商实务守则
Anti-Deception Coordination Centre