Together, We Fight COVID-19
Treat pets well in the epidemic
What you need to know about credit card chargeback!
Special Feature on Chargeback Compensation
Flight Ticket – Cancellation/Extension/Refund
Reuse Mask? DIY Mask?
Is COVID-19 covered by insurance?
A Handy Kit for Citywide Epidemic Prevention
Together, We Fight COVID-19
1 April 2020
To coincide with the raising of the response level under the “Preparedness and Response Plan for Novel Infectious Disease of Public Health Significance” to “Emergency Response Level...
Treat pets well in the epidemic
31 March 2020
Recently in Hong Kong, a pet dog was confirmed having a mild infection of the COVID-19 virus, representing the first reported case in the world. Nonetheless, pet owners need not be overly worried....
DIY Face Mask – 8 Steps in Making Protective Gear
31 March 2020
In a bid to help the public fighting the virus and alleviating anxiety in searching for surgical masks, a taskforce led by the University of Hong Kong-Shenzhen Hospital (HKUSZH), Consumer Council,...
What you need to know about credit card chargeback?
26 March 2020
In a time of economic slowdown with sudden business closure of merchants, yet the paid goods or services are not available, all you have to do is try applying to recover prepayment through the...
Special Feature on Chargeback Compensation
26 March 2020
The novel coronavirus is raging around the world. Many nations are closing their borders to fight epidemic and economics are hit hard. How may credit card users protect themselves and obtain...
Flight Ticket – Cancellation/Extension/Refund
26 March 2020
With increasing risk on the novel coronavirus spreads all over the world, the government recently issued the Red Outbound Travel Alert to France, Germany, parts of Spain, Hokkaido, Japan, and Italy....
Reuse Mask? DIY Mask?
18 March 2020
Scientific Proven Testing to Help Public to Combat CoronavirusThe surging demand amid the coronavirus outbreak has created a severe global shortage of surgical masks. “All People Wearing Mask...
Sustainable Consumer, Go Go Goal!
16 March 2020
Sustainable Consumer, Go Go Goal! Let’s go for an extra step! Be a sustainable consumer? But why we have to do so? It’s all just for yourself and our next generation! Did you know that...
Is COVID-19 covered by insurance?
4 March 2020
Is it covered by insurance?From January to March this year, the Consumer Council received a total of 48 insurance-related complaints, of which 6 were travel insurance cases involving the novel...
A Handy Kit for Citywide Epidemic Prevention
24 January 2020
With the outbreak of the Wuhan pneumonia, everyone is on a high alert against the epidemic. The Consumer Council has specially put together a simple but effective guide, like how to choose a face...

What's New

DIY Face Mask – 8 Steps in Making Protective Gear
DIY Face Mask – 8 Steps in Making Protective Gear
DH urges public not to buy or use topical product with undeclared controlled ingredients (with photo)
DH urges public not to buy or use topical product with undeclared controlled ingredients (with photo)

How to Complain

Phone
Phone: 2929 2222
Office hours: Monday to Friday
09:00 – 17:30
E-Form
E-Form
Go to Consumer Advice Centres
Go to Consumer Advice Centres
FAQ
Supermarket Price Watch
Auto Fuel Price Calculator
 
 
FAQ
Supermarket Price Watch
Auto Fuel Price Calculator

Policy & Research

Money Lending — Reforming Law and Trade Practices for Consumer Protection
Money Lending — Reforming Law and Trade Practices for Consumer Protection 26 September 2019
Submission to the Hong Kong Exchanges and Clearing Limited on Review of the Environmental, Social and Governance Reporting Guide and Related Listing Rules 24 July 2019
Consumer Council’s Views on the Draft Code of Conduct for Licensed Insurance Agents and the Draft Code of Conduct for Licensed Insurance Brokers 10 June 2019
Creating Sustainable Value for Private Health Insurance Market in Hong Kong
Creating Sustainable Value for Private Health Insurance Market in Hong Kong 29 May 2019
"Salt / Sugar" Label Scheme for Prepackaged Food Products
Code of Practice of the Jewellery Retail Industry
Amended TDO
洗衣业营商实务守则
Anti-Deception Coordination Centre