Test on Cookies and Sweet Pastries: All 58 Models Had High Sugar or High Fat Content, nearly 90% Contained Genotoxic Carcinogens, and 60% Had Nutrition Labelling Discrepancies
Significant Variation in the Accuracy of Smart Watch Fitness Data – Consumers Are Advised to Use the Data Only for Reference
Daily Rates for Data Roaming Plans Vary up to 9 Times – Beware of Charges from Auto-Activation Roaming Services
Dismal Lack of Transparency in Airline Overbooking Policies – Industry Called On to Clarify Handling Procedures & Compensation Details
At Least 10 Fragrance Allergens Found in the 23 Perfumes Tested Read the Ingredient Labels to Reduce the Risk of Allergic Reactions
Be Caution When Purchase – Dissatisfactory Safety & Varying Cooking Performance Detected in Multi-functional Electric Hot Plates
Credit Card Cash Rebates Complicated to Calculate – Up to 8 times Variance in Costs for Rewards
Sale of e-Cigarettes and New Tobacco Products in Shopping Malls – Urgent Call for Full Ban for Health Protection
Needs for Quality Improvement of Bike-Sharing Service – Controversial Prepaid Top-up Value and Deposit
The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest
A Study on Building an Age-friendly Consumption Environment
Test on Cookies and Sweet Pastries: All 58 Models Had High Sugar or High Fat Content, nearly 90% Contained Genotoxic Carcinogens, and 60% Had Nutrition Labelling Discrepancies
15 January 2019
Cookies, egg rolls, almond puffs and sweet pastries are some of the top choices for gifts to celebrate the Chinese New Year, but choosing food products that are tasty and healthy requires more than...
Significant Variation in the Accuracy of Smart Watch Fitness Data – Consumers Are Advised to Use the Data Only for Reference
15 January 2019
Living a healthy lifestyle is crucial to stay fit, thus many consumer chose to wear smart watches and fitness bands to keep track of their daily activities and even calories burnt. However, in a test...
Daily Rates for Data Roaming Plans Vary up to 9 Times – Beware of Charges from Auto-Activation Roaming Services
15 January 2019
With the approach of Chinese New Year, many consumers travelling abroad will opt for WiFi eggs, prepaid SIM cards or fixed-rate data plans to access data roaming services. As some fixed-rate plans...
Dismal Lack of Transparency in Airline Overbooking Policies – Industry Called On to Clarify Handling Procedures & Compensation Details
15 January 2019
An incident in 2017 involving an overbooking on a United Airlines flight, in which a passenger was removed violently from the aircraft raised global awareness of airline overbooking and related...
At Least 10 Fragrance Allergens Found in the 23 Perfumes Tested Read the Ingredient Labels to Reduce the Risk of Allergic Reactions
17 December 2018
Perfumes, with their alluring scents and beautiful packaging, are a popular choice for both personal use and as gifts. The Consumer Council conducted safety tests on 55 perfumes models and found that...
Be Caution When Purchase – Dissatisfactory Safety & Varying Cooking Performance Detected in Multi-functional Electric Hot Plates
17 December 2018
Multi-functional electric hot plates were all the rage for a time when they first hit the market because of their readily assorted set of multi-purpose plates and deep pots for cooking, plus an...
Credit Card Cash Rebates Complicated to Calculate – Up to 8 times Variance in Costs for Rewards
17 December 2018
Credit card companies offer a dazzling array of rewards, from flight mileage to special gifts, but which is the most beneficial choice? To save trouble, many consumers simply opt for a cash rebate to...
Sale of e-Cigarettes and New Tobacco Products in Shopping Malls – Urgent Call for Full Ban for Health Protection
17 December 2018
Everyone is familiar with the warning that smoking is hazardous to health. However, in recent years, electronic cigarettes (e-cigarettes) with their claims that they are non-addictive and that they...
Needs for Quality Improvement of Bike-Sharing Service – Controversial Prepaid Top-up Value and Deposit
17 December 2018
In recent years, bike-sharing service has become more and more popular globally and as an emerging service, its operation, charges and service quality still have much room for improvement. Recently,...
The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest
26 November 2018
Today the Consumer Council named and reprimanded a beauty service group for adopting various undesirable trade practices, including luring prospective consumers to patronize; subjecting them to high-...
Risk or Opportunity - A Study on Building an Age-friendly Consumption Environment
4 October 2018
Full ReportFull Report (WCAG version)Executive SummaryExecutive Summary (WCAG version)Questionnaire (Chinese only)PresentationThe rapid expansion of ageing population in Hong Kong accompanied by...

What's New

Man arrested for suspected illegal sale of unregistered pharmaceutical products (with photo)
Man arrested for suspected illegal sale of unregistered pharmaceutical products (with photo)
Two kinds of prepackaged protein bars may contain allergen (peanuts)
Two kinds of prepackaged protein bars may contain allergen (peanuts)

How to Complain

Phone
Phone: 2929 2222
Office hours: Monday to Friday
09:00 – 17:30
E-Form
E-Form
Go to Consumer Advice Centres
Go to Consumer Advice Centres
Supermarket Price Watch
Auto Fuel Price Calculator
FAQ
 
Supermarket Price Watch
Auto Fuel Price Calculator
FAQ

Policy & Research

Consumer Council’s Views on the Draft Guideline on Exercising Power to Impose Pecuniary Penalty in Respect of Regulated Persons under the Insurance Ordinance 27 December 2018
Consumer Council's Views on the Draft Insurance (Maximum Number of Authorised Insurers) Rules 27 December 2018
Consumer Council's Views on Draft Guidelines on the (1) Fit and Proper Criteria for Licensed Insurance Intermediaries under the Insurance Ordinance (Cap. 41) and (2) Continuing Professional Development for Licensed Insurance Intermediaries 7 December 2018
Consumer Council's Views on Global Financial Innovation Network
Consumer Council's Views on Global Financial Innovation Network 9 October 2018
Mediate First Pledge Star Logo Award Scheme
Code of Practice of the Jewellery Retail Industry
Amended TDO
洗衣业营商实务守则
Anti-Deception Coordination Centre