Skip to main content

Consumer Council

Banner

Popular searches:

Consumer Protection Tips for the Closure of Fitness Centres
Consumer Legal Action Fund
asdsd

Price Comparison Tools

Satisfactory Overall Performance for Most Duvet Models 3 Models Found with Significant Discrepancies Between Actual and Labelled Filling Composition Non-compliant with EU Regulation
  • 2025.11.17
  • Press Release

Satisfactory Overall Performance for Most Duvet Models 3 Models Found with Significant Discrepancies Between Actual and Labelled Filling Composition Non-compliant with EU Regulation

As the temperature begins to drop, many consumers are seeking suitable duvets to stay warm. There is a wide range of options on the market with different filling materials, including down, pure silk, synthetic fibre and wool. The Consumer Council tested 20 models of double duvets and found that most performed well overall, yet 3 models showed significant discrepancies between the actual filling composition and the labelled claims that did not comply with the European Union (EU) regulation. Among...

Disparate Pricing for Driving School Packages Actual Total Cost Could Far Exceed Advertised Price
  • 2025.11.17
  • Press Release

Disparate Pricing for Driving School Packages Actual Total Cost Could Far Exceed Advertised Price

There is a wide range of options available on the market when it comes to driving lessons. Apart from a per-lesson basis, consumers may also opt for courses offered by driving schools. Some driving courses have also been included under the Continuing Education Fund (CEF) scheme. Driving schools generally promote their courses as packages, yet the variations in fees, training hours and arrangements make it difficult for consumers to make informed choices. To assist consumers in understanding the...

Read Terms and Conditions of Travel Insurance Policies Carefully Ensure Full Understanding of Coverage Scope to Avoid Disputes
  • 2025.11.17
  • Press Release

Read Terms and Conditions of Travel Insurance Policies Carefully Ensure Full Understanding of Coverage Scope to Avoid Disputes

Unexpected incidents may occur during a journey, and many consumers have developed the habit of purchasing travel insurance before departure. However, with the vast variety of travel insurance products available on the market, consumers may not fully grasp or understand the differences in coverage and policy details. The Consumer Council has received complaints regarding disputes over travel insurance claims from time to time, such as a road trip delayed by a snowstorm not being covered,...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation
  • 2025.08.19
  • Advocacy

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation

Full Report (English) Full Report (Chinese) Supplementary Information on Surveys (English only) Press Release (English) Press Release (Chinese) Overview Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services.　With an increasing call for convenient, affordable and quality healthcare around the world, telehealth has emerged as a rising trend leveraging technological advancements to enhance public access to...

Recall of five batches of two products of Clarem tablets
  • 2025.11.26
  • Consumer Alerts

Recall of five batches of two products of Clarem tablets

The Department of Health (DH) today (25 November) endorsed a licensed drug wholesaler, Healthcare Pharmascience Limited (HCPS), to recall four batches (batch numbers: 109309, 111462, 119814, 122050) of the product, namely Clarem Tablets 250mg (Hong Kong Registration number: HK-66855) and a batch (batch number: 109392) of product, namely Clarem Tablets 500mg (Hong Kong Registration number: HK-66856) from the market as a precautionary measure due to the potential quality issue. The DH received...

Woman arrested on suspicion of illegally selling topical product with undeclared controlled drug ingredients (with photo)
  • 2025.11.24
  • Consumer Alerts

Woman arrested on suspicion of illegally selling topical product with undeclared controlled drug ingredients (with photo)

​The Department of Health (DH) today (November 24) carried out an enforcement operation with the Police against the suspected illegal sale of a topical product containing undeclared controlled medicines (see photo) at a beauty parlour in Yuen Long. During the operation, a 48-year old woman was arrested on suspicion of the illegal sale of Part 1 poison and an unregistered pharmaceutical product. Following up on a case referred by the Hospital Authority, the DH earlier purchased a sample of a...

Batch recall of Mivacron Inj 0.2% and Nimbex Inj 2mg/mL
  • 2025.10.24
  • Consumer Alerts

Batch recall of Mivacron Inj 0.2% and Nimbex Inj 2mg/mL

Attachment: Batch recall of Mivacron Inj 0.2% and Nimbex Inj 2mg/mL Reposted from HKSAR Government webpage: https://www.drugoffice.gov.hk/eps/news/showNews/recall/consumer/2025-10-24/en/56279.html

Complaint & Enquiry Channels

1

E-Form

Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation.

Go to e-Platform
2

Phone

2929 2222

 

Elderly Hotline

2110 2288

 

Monday to Friday
(except public holidays)
09:00 – 13:00

14:00 – 18:00

3

Consumer Council Services Centres

Location