Skip to main content

Consumer Council

Banner

Popular searches:

Consumer Protection Tips for the Closure of Fitness Centres
Consumer Legal Action Fund
asdsd

Price Comparison Tools

Business Sector Urged to Create an Age-friendly Environment To Tap into the Immense Potential of the Silver Market Provide Considerate Support and Patient Explanation to Help Senior Consumers Shop with Confidence
  • 2026.01.15
  • Press Release

Business Sector Urged to Create an Age-friendly Environment To Tap into the Immense Potential of the Silver Market Provide Considerate Support and Patient Explanation to Help Senior Consumers Shop with Confidence

As population ageing becomes a global phenomenon, life beyond middle age is merely the beginning of an exciting new chapter. Senior consumers demonstrate huge spending potential in areas such as healthcare, leisure and entertainment. However, the Consumer Council has regularly received complaints from senior consumers about difficulties and unfriendly treatment encountered while shopping, including issues related to the use of technology, prepayment consumption, and customised personal items,...

User Trial on Foot Creams Revealed Overall Satisfactory Skin Hydrating Performance with Continuous Use 3 Models Detected with Fragrance Allergens, 1 with Free Formaldehyde Improvement in Formulation and Labelling Urged
  • 2026.01.15
  • Press Release

User Trial on Foot Creams Revealed Overall Satisfactory Skin Hydrating Performance with Continuous Use 3 Models Detected with Fragrance Allergens, 1 with Free Formaldehyde Improvement in Formulation and Labelling Urged

During winter when humidity levels are generally lower, the skin on the feet, which lacks sebum secretion, is prone to dryness and cracking. Consumers may use foot creams to care for their feet. The Council selected 10 models for skin hydration performance tests and chemical analysis. The results showed that all models had satisfactory skin hydrating effects with continuous use. Half of the models increased the moisture content of foot skin by an average of over 50% after 14 consecutive days of...

Accuracy of GPS Navigation for Power Bank Rental Services Varied Over Twofold Price Difference Among Rental Stations Calling for Greater Price Transparency
  • 2026.01.15
  • Press Release

Accuracy of GPS Navigation for Power Bank Rental Services Varied Over Twofold Price Difference Among Rental Stations Calling for Greater Price Transparency

With smartphones becoming an indispensable part of daily life, running out of battery when out and about has become a common nuisance for urban dwellers. Shared power bank rental services have increased in popularity in recent years, offering a flexible solution to keep your phone alive. The Consumer Council selected 8 major rental service platforms in Hong Kong to conduct trials and found that 7 of them exhibited varying degrees of inaccuracy in navigation or positioning functions when using...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation
  • 2025.08.19
  • Advocacy

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation

Full Report (English) Full Report (Chinese) Supplementary Information on Surveys (English only) Press Release (English) Press Release (Chinese) Overview Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services.　With an increasing call for convenient, affordable and quality healthcare around the world, telehealth has emerged as a rising trend leveraging technological advancements to enhance public access to...

Two persons arrested for suspected illegal Internet sale of product with undeclared controlled drug ingredient (with photo)
  • 2026.01.14
  • Consumer Alerts

Two persons arrested for suspected illegal Internet sale of product with undeclared controlled drug ingredient (with photo)

​The Department of Health (DH)'s investigation revealed the suspected illegal sale of a product containing undeclared controlled medicines via an instant messaging application and carried out an enforcement operation with the Police today (January 14). During the operation, a 27-year-old woman and a 46-year-old man were arrested on suspicion of illegal sale of Part 1 poisons and unregistered pharmaceutical products. Following up on a public complaint, the DH purchased samples of a product...

CFS to follow up certain batches of powdered infant and young children formula with possible presence of Cereulide produced by Bacillus cereus
  • 2026.01.10
  • Consumer Alerts

CFS to follow up certain batches of powdered infant and young children formula with possible presence of Cereulide produced by Bacillus cereus

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department (FEHD) today (January 10) said that, it took initiative to meet with Nestlé Hong Kong again today, and confirmed the company's today announcement of an additional batch of powdered infant and young children formula suspected to have possibly used the raw material concerned. Nestlé Hong Kong has voluntarily stopped sales, removed from shelves the affected products and has initiated a precautionary recall. The CFS...

CFS urges public not to consume certain batches of powdered infant and young children formula
  • 2026.01.06
  • Consumer Alerts

CFS urges public not to consume certain batches of powdered infant and young children formula

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (January 6) said that, the CFS has been actively following up on Nestlé company's voluntary and precautionary recalls of certain batches of its powdered infant and young children formula in certain areas in Europe due to possible presence of Cereulide produced by Bacillus cereus in the individual raw material. The CFS has earlier conducted immediate follow-up investigation, contacted local importers...