Half of Infant Cot Mattresses Fail to Comply with Safety Standard – Poor Firmness in 3 Models Poses a Suffocation Hazard
Be Cautious in Using Smart Devices to Safeguard Privacy – Enhancing Security Awareness to Prevent Leakage of Personal Data
Doubts on Information Accuracy and Transparency of Airfare Comparison Website - “Cheapest” Airfares Vary by a Double
Private Cataract Surgery Charges Can Differ by 1.5 Times – Wide Array of Surcharges Making it Hard for Consumers to Estimate the Budget
Complaints about Overseas Wedding & Photo Services: Lack of Quality Assurance with Consumers Bearing All the Risks
Risk of High Sugar Content in Tea-based Beverages – 5 Models Exceeding Maximum Daily Limit of Sugar Intake
Service Charges of Home Care Agencies Vary Widely – Choose Qualified Personnel Carefully to Ensure Service Quality
Golfer Insurance Plans Vary Widely in Terms & Conditions – Choose Carefully Before Purchase
Matchmaking Service Charges Lack Transparency – Beware of Disputes over Service Effectiveness and Charges
The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest
A Study on Building an Age-friendly Consumption Environment
Half of Infant Cot Mattresses Fail to Comply with Safety Standard – Poor Firmness in 3 Models Poses a Suffocation Hazard
14 March 2019
An infant sleeps 15 hours or more a day, so obviously, it is essential whether a cot mattress is compliant with safety standards, with good comfort and body support. A Consumer Council test report on...
Be Cautious in Using Smart Devices to Safeguard Privacy – Enhancing Security Awareness to Prevent Leakage of Personal Data
14 March 2019
The growing trend of smart homes has entailed many internet-enabled consumer products coming into the market. The theme of the World Consumer Rights Day’s (March 15) this year is “Trusted...
Doubts on Information Accuracy and Transparency of Airfare Comparison Website - “Cheapest” Airfares Vary by a Double
14 March 2019
Price comparison websites that cater for consumers looking for cheap airfares and hotels claim they search hundreds or even thousands of airline and travel agency websites to find the cheapest...
Private Cataract Surgery Charges Can Differ by 1.5 Times – Wide Array of Surcharges Making it Hard for Consumers to Estimate the Budget
14 March 2019
The aging population has accelerated demand for medical services. In the case of cataract surgery, for example, over 40,000 people were on the waiting list of public hospitals in 2018. Elderly...
Complaints about Overseas Wedding & Photo Services: Lack of Quality Assurance with Consumers Bearing All the Risks
14 March 2019
Getting married is a major life event and to make the wedding day memorable, some may choose to hold their wedding ceremonies or to take pre-wedding photographs abroad. However, complaints were...
Risk of High Sugar Content in Tea-based Beverages – 5 Models Exceeding Maximum Daily Limit of Sugar Intake
14 February 2019
Tea-based beverages have become popular in recent years and stores selling such kind of beverages have been thriving. In collaboration with the Centre for Food Safety, the Consumer Council has...
Service Charges of Home Care Agencies Vary Widely – Choose Qualified Personnel Carefully to Ensure Service Quality
14 February 2019
Many chronic patients and elderly people require specialist home care services but given that family members may not have the time or medical knowledge to cater for their needs, home care service...
Golfer Insurance Plans Vary Widely in Terms & Conditions – Choose Carefully Before Purchase
14 February 2019
Golf is currently the only sport with its own specific insurance cover for golfers. Amateur golfers can easily injure themselves due to lack of practices or unfamiliarity with the golf course and...
Matchmaking Service Charges Lack Transparency – Beware of Disputes over Service Effectiveness and Charges
14 February 2019
Matchmaking services undertaking to find the “other half” for their customers have been prevalent in recent years. However, the Consumer Council had received 64 complaints last year,...
The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest
26 November 2018
Today the Consumer Council named and reprimanded a beauty service group for adopting various undesirable trade practices, including luring prospective consumers to patronize; subjecting them to high-...
Risk or Opportunity - A Study on Building an Age-friendly Consumption Environment
4 October 2018
Full ReportFull Report (WCAG version)Executive SummaryExecutive Summary (WCAG version)Questionnaire (Chinese only)PresentationThe rapid expansion of ageing population in Hong Kong accompanied by...

What's New

Public urged not to buy or consume health product with doubtful composition (with photo)
Public urged not to buy or consume health product with doubtful composition (with photo)
DH investigates suspected illegal possession of unregistered proprietary Chinese medicine (with photo)
DH investigates suspected illegal possession of unregistered proprietary Chinese medicine (with photo)

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Policy & Research

Consumer Council’s Views on the Proposed Licensing Regime for Property Management Companies and Property Management Practitioners 18 February 2019
Consumer Council’s Views on the Draft Guideline on Exercising Power to Impose Pecuniary Penalty in Respect of Regulated Persons under the Insurance Ordinance 27 December 2018
Consumer Council's Views on the Draft Insurance (Maximum Number of Authorised Insurers) Rules 27 December 2018
Consumer Council's Views on Draft Guidelines on the (1) Fit and Proper Criteria for Licensed Insurance Intermediaries under the Insurance Ordinance (Cap. 41) and (2) Continuing Professional Development for Licensed Insurance Intermediaries 7 December 2018
The Land Registry - Property Alert
Code of Practice of the Jewellery Retail Industry
Amended TDO
洗衣业营商实务守则
Anti-Deception Coordination Centre