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Average Monthly Fees of 24‑hour Fitness Centres Varied Substantially Facial Recognition as the Main Entry Method Consumers Should Be Cautious When Providing Personal Data
  • 2026.03.16
  • Press Release

Average Monthly Fees of 24‑hour Fitness Centres Varied Substantially Facial Recognition as the Main Entry Method Consumers Should Be Cautious When Providing Personal Data

24‑hour fitness centres have burgeoned in Hong Kong in recent years to cater for consumers with different daily routines, enabling them to exercise without time restrictions while also offering more flexible fee arrangements. The Consumer Council consolidated the service fees and membership terms of 11 24‑hour fitness centres in Hong Kong and found that although all centres provided monthly fee plans, 5 centres required additional payments on top of the basic monthly fee, including enrolment...

13 Pillow Models Showed Satisfactory Durability and Comfort Overall Though Back Support for Smaller Physiques Was Mediocre
  • 2026.03.16
  • Press Release

13 Pillow Models Showed Satisfactory Durability and Comfort Overall Though Back Support for Smaller Physiques Was Mediocre

A pillow that provides adequate support for the head and neck is crucial to sleep quality. With the wide array of pillow options on the market featuring different materials and designs, the Consumer Council tested 13 models and found that, whether for users with larger or smaller physiques, most models recorded satisfactory side support. However, when sleeping on the back, most models provided better back support for users with a larger body size, with 12 models scoring 4 points or above, while...

Consumer Council Joins Shenzhen’s “3·15 World Consumer Rights Day” Event Collaborating to Build a Trustworthy Consumer Environment in the Greater Bay Area
  • 2026.03.13
  • Press Release

Consumer Council Joins Shenzhen’s “3·15 World Consumer Rights Day” Event Collaborating to Build a Trustworthy Consumer Environment in the Greater Bay Area

The Hong Kong Consumer Council (HKCC) yesterday took part in the “3·15 World Consumer Rights Day” event in Shenzhen, organised by the Shenzhen Consumer Council and the Market Regulation Bureau of Shenzhen Municipality under the theme of “Quality Consumption for a Better Life”. At the event, consumer organisations from 13 cities in Guangdong Province, together with Hong Kong and Macau, jointly released the Advocacy Statement on Building a Trustworthy Consumer Environment in the...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

Total Recall of Tazverik Tablets 200mg
  • 2026.03.09
  • Consumer Alerts

Total Recall of Tazverik Tablets 200mg

The Department of Health (DH) today (9 March) endorsed a licensed drug wholesaler, namely Healthcare Division O/B DCH Auriga (Hong Kong) Limited (DCH Auriga), distributor appointed by the holder of certificate of drug registration, Hutchmed (Hong Kong) Limited O/B Hutchmed (Hong Kong) Limited (Hutchmed), to voluntarily recall one registered pharmaceutical product, namely Tazverik Tablets 200mg (Hong Kong Registration number: HK-68216) from the market due to potential safety risks. The DH...

DH cracks down on illegal online sale of controlled anti-obesity medicine (with photos)
  • 2026.03.04
  • Consumer Alerts

DH cracks down on illegal online sale of controlled anti-obesity medicine (with photos)

The Department of Health (DH) discovered suspected illegal online sale of a controlled anti-obesity medicine and carried out an enforcement operation with the Police today (March 4) in Mong Kok district, arresting a 30-year-old woman suspected of illegally selling Part 1 poisons and unregistered pharmaceutical products. Following up on a complaint, the DH obtained the anti-obesity medicine (see photos) via an instant messaging application. The label of the product, written in Japanese, indicated...

DH discovers clinic providing RGA hair growth service suspected of operating unlicensed day procedure centre
  • 2026.02.26
  • Consumer Alerts

DH discovers clinic providing RGA hair growth service suspected of operating unlicensed day procedure centre

The Department of Health (DH) today (February 26) announced that a clinic in Causeway Bay is suspected of contravening the Private Healthcare Facilities Ordinance (Cap. 633) (the Ordinance) by operating a day procedure centre (DPC) without a licence. Two persons have been arrested. Earlier, the DH received intelligence that a clinic located at Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, which did not hold a DPC licence, was suspected of illegally providing Regenera Activa...

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