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- 2021.02.04
Over 30,000 Consumer Complaint Cases in 2020 Surge in Internet Shopping Complaints Triggered by “Stay-at-Home Economy” Face Masks and Travel Matters Became the Product and Category Attracting Most Complaints
2020 was an unprecedented year dominated by the coronavirus pandemic. Despite reduced social activities and a hard-hit economy, the number of complaints lodged with the Consumer Council still showed an increase with a total of 30,935 complaint cases...
- 2021.02.04
“Year of the Rat – Top 10 Consumer News” Concluded with Record High Voting Numbers Anti-pandemic Supplies and Daily Necessities Garnered the Most Attention
The voting results of the “Year of the Rat – Top 10 Consumer News” poll event organised by the Consumer Council were announced today (4 February). Pandemic-related news dominated the top 10, amongst which 4 were related to anti-pandemic...
- 2021.01.14
65% Gas Water Heaters Performed Well but Price Could Differ by Twofold Support Inclusion in Mandatory Energy Efficiency Labelling Scheme for Sustainable Consumption
In winter, nothing is quite as soothing and reinvigorating as a hot shower after a long tiring day. The Consumer Council, in collaboration with the Electrical and Mechanical Services Department (EMSD), tested 20 models of domestic gas water heaters....
- 2021.01.14
80% Multi-purpose Disinfectants Showed Limited Efficacy in Killing Test Bacteria and Virus in a Short Period of Time Diluted Bleach and Alcohol Preparation Would be an Effective and Economical Option When Used Appropriately
As the pandemic persists, a variety of multi-purpose disinfecting products have cropped up, claiming to be able to disinfect the environment, objects and hands without pre-dilution, making it convenient to use. However, the Consumer Council has...
- 2021.01.14
Vacuum Insulated Food Jars Retain Heat Better than Lunch Kits Pay Heed to Usage & Consumption Time to Avoid Food Safety Risks
Many office workers are inclined to bring packed lunch to work during the pandemic, to avoid risks while dining out. As such, thermal food containers have come in handy. The Consumer Council tested 15 models of thermal food containers, including 8...
- 2021.01.13
Be Cautious of Promotional Tactics Leading to Addiction to In-Game Purchase on Mobile Games Game Developers Urged to Improve Terms of Service to Strengthen Consumer Rights
The mobile gaming industry has flourished in recent years as mobile games have become increasingly popular among teens and even adults. Game providers often offer free downloads to lure gamers and then take advantage of their eagerness to win by...
- 2021.01.13
Improvements Urged for Product Quality and Maintenance Services of Electronic Locks Product Malfunction and Lack of Customer Support Leave Consumers in Despair
The keyless feature of electronic locks offers convenience to users, they have become more and more popular in modern smart homes. However, among the complaint cases on electronic locks received by the Consumer Council, many involved product...
- 2020.12.15
Detailed Contract with Close Monitoring to Avoid Disputes Arising from Disparity in Renovation Quality
When engaging a decoration company for home renovation, apart from requesting the contractor to provide a detailed, clear and accurate quotation before the project commencement, consumers should also reach a consensus with the decoration company as...