In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Do Not Stockpiling Toilet paper
Facing the uncertainty of epidemic outbreak, face masks, bleach, rice etc are snapped up from the store shelves or supermarket, and so is those toilet paper. Once the toilet paper were fully replenished, people would buy 4, 5 or 6 12-roll packs.People stockpiling toilet paper should take note that despite there is wrapping on the 12-roll pack as well as wrapping on individual roll, if there is damage on the wrapping or in the presence of ventilation hole, toilet paper will be humidified to allow the growth of moulds and microbes that will adversely affect the quality and hygiene.
Therefore, do not stockpile toilet paper. If you have toilet paper in stock, store them in a clean, cool and dry place but not in the bathroom where moisture will adversely affect the paper quality.
In fact, toilet paper suppliers have already announced that there are abundant stock and the supply is well maintained. People should not be worried and should stop panic buying.
Browse here of the Council to look for more information on epidemic prevention.