In view of the latest development of the COVID-19 pandemic, our public service counters have been resumed. Consumers may call our hotline 2929 2222 to make appointments for enquiries, complaints and gift redemption at our Consumer Advice Centres. Alternatively, consumers may make use of our web forms via the following links for enquiries and complaints:
Do Not Stockpile Toilet Paper
Facing the uncertainty of the COVID-19 pandemic, consumers have been snapping up face masks, bleach products, rice and toilet paper from stores and supermarkets. As soon as the toilet paper were replenished, customers scrambled to buy even more. Consumers should note that although there are wrappings on individual rolls as well as on the whole packing, toilet paper will still be exposed to moisture if the wrapping is damaged, resulting in the growth of mould and bacteria.
Therefore, please do not stockpile toilet paper. For storage, please keep them in a clean, cool and dry place and not in the bathroom as moisture would adversely affect the quality of the toilet paper.
In fact, toilet paper suppliers have already announced that stock was abundant and the supply was well maintained. There is no need to panic.
Browse here of the Council to look for more information on epidemic prevention.