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- 2017.02.15
Varied Quality in Door-to-door Repair Services Trusting Service Pledge on Websites Too Readily Could Cause Losses
The Consumer Council received over 2,300 complaints relating to maintenance and repair issues last year, up 15% year-on-year, accounting for about 10% of overall complaints. In the event of sudden break-down of household appliances, consumers look...
- 2017.01.25
Malpractices Exacerbate Certain Trades despite Downward Trend in Overall Complaints Problems with Online Shopping Persist and Do Not Overlook Risks of Pre-payment Consumption
The Consumer Council received 25,098 consumer complaints in 2016, a drop of 8% from the 27,378 cases during 2015. Complaints about services accounted for 55% and the remaining 45% related to goods. Since the Trade Descriptions (Unfair Trade...
- 2017.01.16
None of Tested Extension Unit Models Passed All Safety Test Items 3 Models Have Been Voluntarily Recalled
Extension units are essential household products to augment insufficient fixed socket outlets. The Consumer Council tested 12 models of extension units each with 6 sockets and individual switches and found that none of the models passed all safety...
- 2017.01.16
Policy Provisions of Cancer Insurance Varied Significantly Pay Attention to Limitations to Avoid Claim Failure
Cancer is the number one killer in Hong Kong. If one has the misfortune to be afflicted, the cost of cancer treatment can be very expensive. Cancer-specific insurance as growing insurance products claims to provide cancer protection specifically....
- 2017.01.16
Prohibited Phthalate and Carcinogenic Substance Found in Children’s Nail Polishes
The quest for beauty is not limited to adults as many parents allow their little girls to put on nail polishes. Many children's nail polishes available on the market claiming to be non-toxic or specifically for kids are making parents believe they...
- 2017.01.16
Running Tights Showed Varied Performance in Sweat Wicking and Quick Drying Price May Not Match Quality
Running fever has caught on rapidly in recent years, whether that means running on the street or in a marathon. The sport gained a huge following that led to growing expectations for the performance of running tights. Good water absorbency, sweat...
- 2016.12.15
Billing Disputes Persist in Data Roaming and Long-distance Phone Calls Check Accounts Regularly to Avoid Pre-paid Values Disappearing
The Consumer Council has received about 2,300 complaints in the last 3 years in relation to price disputes of telecommunication services. The overall number seems to have declined in recent years, however, the number of complaints arising from...
- 2016.12.15
Fan Heaters Vary Significantly in Heating Performance and Temperature Evenness 3 Models Fail to Meet Safety Standard Requirements Fully
Although a relatively mild winter was forecasted this year, when a cold snap does strike, a fan heater is a great way to chase away the chill. Fan heaters can be particularly practical for families with elderly and young children. There are...