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- 2017.05.25
MoU signed between Hong Kong and Korea Consumer Agency for Joint Co-operation in Consumer Dispute Referral Mechanism
The Hong Kong Consumer Council and the Korea Consumer Agency have entered a joint agreement for co-operation in a new mechanism for information exchange and consumer complaint resolution. This followed the signing of a Memorandum of Understanding...
- 2017.05.15
2 Models of Soap Bubble Toys Detected with Pathogen or Comparatively High Microbial Count Pay Attention to Product Expiry Date to Reduce Risks
Bubbles shimmering with the colours of the rainbow in the sunlight are well-liked by both adults and children. But these soap bubble toys may contain microorganisms or pathogens that parents should not overlook their risks. The Consumer Council...
- 2017.05.15
Be Vigilant at All Times to Avoid Consumer Disputes on Online Shopping
Boundless as to time and location and high flexibility, online shopping has gained increasing popularity nowadays. However, based on the complaints lodged with the Consumer Council, problems associated with online shopping could be numerous and...
- 2017.05.15
Electricity Tariff of Split Type Inverter Air Conditioners labelled with Grade 1 Energy Efficiency Could Vary by 20% Go Green with Improved Warranty Schemes
To beat the summer heat, many families will turn on air conditioners to keep their home cool. Many air conditioners available in the market claimed top Grade 1 rating in energy efficiency, emphasizing reducing electricity consumption and being...
- 2017.05.15
Heavy Restrictions Imposed on Extended Warranty of Electrical Appliances Claim Procedures are Cumbersome and Non-transparent Consumers Cautioned to Think Thrice Before Purchase
In recent years when consumers go shopping at electrical appliance chain stores, they may be persuaded by the salesperson to purchase extended warranty offered by retailers emphasising that it spares them from substantial maintenance costs or...
- 2017.05.09
Low Transparency of Chargeback Mechanism for Credit Card Payment Introduce Connected Lender Liability to Enhance Consumer Protection
Very often Consumers prepay significant sums for goods or services for convenience or discounts, or due to particular business models. If, however, the retailer closes down, consumers, as unsecured creditors, have a slim chance of recovering the...
- 2017.04.18
Aggregate Average Price of A Basket of Supermarket Products Increased Slightly by 0.5% Significant Increases Recorded in Groups of Liquid Soap/Hand Wash & Infant Formula
The annual supermarket price survey released by the Consumer Council revealed that the aggregate average price of a basket of products sold in the supermarkets in 2016 rose by 0.5% over the past year, 0.1% higher than the 0.4% recorded in the...
- 2017.04.18
Efficacy and Price Varied Among Moisturising Masks Be Wary of Allergenic Substances
Moisturising masks are enormously popular with many beauty-conscious, with many products available in the market claiming the skin could be hydrated and brightened after use. However, prices of these products could vary substantially ranging from a...