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- 2017.08.15
Be Wary of Online Hotel Booking That Don’t Match Expectations Read Payment Terms Carefully & Avoid Making Hasty Transactions
"Individual travel" has become popular and many travellers opt for booking hotel accommodations online. Although the booking procedure is fast and convenient, it is found that, based on complaints lodged with the Consumer Council, the methods of...
- 2017.08.15
Substances of 1,4-dioxane, Allergy-causing Preservatives or Free Formaldehyde Found in Over 70% of Shampoo Models Be Wary of Product Claims That May Not Live Up to Expectations
In recent years, manufacturers of shampoo products have been rolling out a wide array of claims, such as "non-silicone", "natural ingredients/organic", and even anti-hair loss. Are these products really free of allergy-causing substances? A...
- 2017.08.15
The Key to Steam Oven Purchase – Temperature Control, Preheat Time and Usable Capacity
Dual-function steam ovens are increasingly popular for a very obvious reason in space-starved Hong Kong household – it offers healthy cooking and space saving. A Consumer Council test has found that in general steam ovens, regardless of price...
- 2017.08.15
Vast Variations in Drone Filming Performance Abide by Rules of Drone Flying and Privacy to Avoid Infringement
Drone filming is fast becoming a new fad, drawing enthusiasts of drones to seek the delight of capturing aerial panoramic view of scenery. While filming quality is clearly one important factor for drones, but equally crucial are the concerns over its...
- 2017.07.31
The Consumer Rights Reporting Awards Spearhead Different Platforms of Media to Defend Consumer Rights through Powerful Reportage
As a tribute to journalistic excellence in consumer rights issues and concerns, the Consumer Rights Reporting Awards (CRRA) has successfully concluded its 17th consecutive year, with 249 entries received setting a record high in 10 years....
- 2017.07.31
The New “Code of Practice of the Jewellery Retail Industry”Goes Beyond Legislative Requirements for the Betterment of Consumer Protection
The Consumer Council, together with the two major Jewellery Associations, (the Hong Kong Jewelers’ & Goldsmiths’ Association and the Kowloon Pearls, Precious Stone, Jade, Gold and Silver Ornament Merchants Association), launched “the Code of...
- 2017.07.17
Over 40 Samples of Cooking Oils Contain Different Types of Contaminants Authorities Urged to Establish Safety Standards and to Improve Ingredient Labelling to Raise Product Quality
Cooking oils were the first items tested by the Consumer Council, soon following its establishment which drew considerable public attention. Subsequent to recent incidents of substandard oils, and growing consumer demand for quality cooking oils,...
- 2017.07.17
Premiums of Comprehensive Car Insurance Could Double Compare Different Excesses and Additional Covers with Care
Traffic accidents totaled more than 25,000 in Hong Kong last year, some one-third involved private cars. Car owners can either abide by the law in purchase of the Third Party Bodily Injury or Death Insurance or the Third Party Property Damage...