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- 2018.03.15
In Active Support of World Consumer Rights Day 2018: “Making Digital Marketplaces Fairer”
“Making Digital Marketplaces Fairer” is the theme of this year’s World Consumer Rights Day (WCRD), which is celebrated on March 15 every year. The Consumer Council, in active support of the theme advocated by the Consumers International, calls...
- 2018.03.15
Launderettes Customer Service & Protection Clauses in Need of Upgrading Be Careful of Unknown Laundry Detergents’ Ingredients
24-hour self-service laundry is much in need bringing great convenience to consumers, especially those living in crammed home environment. In a comparison of 9 launderette services, the Consumer Council has found the majority are without staff...
- 2018.03.15
Varying Success Rates among Mobile Apps in Prebooking Taxi Services Excessive Access Right Opening to Risks of Sensitive Personal Data Leakage
Technological advances have changed the business landscape as never before. The emergence of e-hailing service platforms, including mobile applications of taxi hailing services, has also brought changes to consumer transport behaviour in recent...
- 2018.03.15
Vast Variations in Cleaning Performance & Costs among Dishwashing Detergents Caution on Choice as Allergic Preservatives Detected in 60% of Samples
Dishwashing detergents in the market are commonly claimed to give superb cleaning power, contain “natural ingredients” with eco-labels acquired, and provide “skin caring” or “hand moisturising” effects. But a Consumer Council test on 35...
- 2018.03.15
“Cash on Delivery”: a New Ruse in Undesirable Sales Tactics Be Cautious of Missing Online Stores
Many consumers who shop online believe that “Cash on Delivery” is an added safeguard compared to paying in advance. Yet, this mindset was well caught by unscrupulous sellers, bringing 89 complaint cases to the Consumer Council in 2017, that...
- 2018.02.14
4 Dehumidifiers Falling Short of 10% of Claimed Dehumidifying Capacity – Worst Discrepancy Reaching as High as 35%
As the humid weather sets in, many homes are getting their dehumidifiers ready to stay dry. The Consumer Council has put 14 models to its latest dehumidifier test, and found 4 of the models to be over 10% short of their claims in dehumidifying...
- 2018.02.14
High Risks in Overseas Property Purchase Securing Cross-border Consumer Redress Extremely Difficult
Globalisation and advanced information technology have spurred many people in Hong Kong to consider purchasing overseas property for investment or personal use. But property investment abroad invariably involves local regulatory framework and...
- 2018.02.14
Test Reveals 76 Asian Soup Noodles Are Excessive in Sodium Content Reduce Drinking Soup for Less Sodium Intake
Asian-flavoured soup noodles are packing in followers with some flaunting their superiority in soup base much to the delight of the foodies. But little did consumers know that lurking behind the savoury taste lies the health risk of high sodium...