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- 2017.02.15
Major Difference Found in Mobile Network Charges and Speed Select Cut-over Date Carefully to Avoid Termination Penalty
Using a mobile phone has turned to be a part of our lives. Mobile network service providers offer premium plans from time to time, to attract consumers to port their mobile numbers to other service providers, once their contract term is up. The...
- 2017.02.15
Over Half of Body Lotions Labelled with Potential Allergens Examine Labelling Closely when Making Purchases
Body lotions are among the most commonly-used skin care products. Applying them appropriately, not only helps maintaining skin hydration, but also help reducing skin allergies and reoccurrence of eczema. If, however, consumers inadvertently use...
- 2017.02.15
Robot Vacuum Cleaners are Varied in Cleaning Performance Be Mindful on Cost of Replacement Parts
House cleaning is time-consuming and weary. In recent years, many robot vacuum cleaners have been introduced to the market. The robot vacuum cleaners are advertised that after activation, they would navigate over the floor and vacuum...
- 2017.02.15
Varied Quality in Door-to-door Repair Services Trusting Service Pledge on Websites Too Readily Could Cause Losses
The Consumer Council received over 2,300 complaints relating to maintenance and repair issues last year, up 15% year-on-year, accounting for about 10% of overall complaints. In the event of sudden break-down of household appliances, consumers look...
- 2017.01.25
Malpractices Exacerbate Certain Trades despite Downward Trend in Overall Complaints Problems with Online Shopping Persist and Do Not Overlook Risks of Pre-payment Consumption
The Consumer Council received 25,098 consumer complaints in 2016, a drop of 8% from the 27,378 cases during 2015. Complaints about services accounted for 55% and the remaining 45% related to goods. Since the Trade Descriptions (Unfair Trade...
- 2017.01.16
None of Tested Extension Unit Models Passed All Safety Test Items 3 Models Have Been Voluntarily Recalled
Extension units are essential household products to augment insufficient fixed socket outlets. The Consumer Council tested 12 models of extension units each with 6 sockets and individual switches and found that none of the models passed all safety...
- 2017.01.16
Policy Provisions of Cancer Insurance Varied Significantly Pay Attention to Limitations to Avoid Claim Failure
Cancer is the number one killer in Hong Kong. If one has the misfortune to be afflicted, the cost of cancer treatment can be very expensive. Cancer-specific insurance as growing insurance products claims to provide cancer protection specifically....
- 2017.01.16
Prohibited Phthalate and Carcinogenic Substance Found in Children’s Nail Polishes
The quest for beauty is not limited to adults as many parents allow their little girls to put on nail polishes. Many children's nail polishes available on the market claiming to be non-toxic or specifically for kids are making parents believe they...