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- 2018.06.14
Spend Elderly Health Care Voucher Properly with Prudence Shops Urged to Enhance Services and Transparency on Charges
Elderly Health Care Voucher Scheme (the Scheme) has been converted into a recurrent programme from 2014 to ease the elderly of their burden on medical expenses and provide incentive for them to choose private primary healthcare services in the...
- 2018.05.15
Ambiguous T&C in Carpark Charges & Services – Call to Enhance Information Disclosure & Transparency
Acute shortage of carpark spaces in land-starved Hong Kong has driven motorists to scramble hard for parking at shopping malls and housing estates, and, worse, being embroiled in disputes over charges and service. In 2017, the Consumer Council...
- 2018.05.15
Organic Snacks Contain also High Sugar & High Fat – Consumers Need Clear Concept to Keep Healthy
Health-conscious consumers are flocking in droves to organic food in recent years. But what does organic certification mean? Is organic food healthier? A Consumer Council report has revealed that such snacks as organic confectionary and dried...
- 2018.05.15
Restrictive and Cumbersome T&C in Travel Insurance Claims – Compensation in Uncertainty in face of High Threshold for Claims
A travel insurance policy offering comprehensive protection is crucial for a sense of security to consumers when on holiday. But consumers often tend to focus primarily on the amount of compensation from the insurance, and the extent of protection...
- 2018.05.15
Test Reveals Incorrect Energy Labels on 6 Air Conditioner Models – With Claims of Grade 1 but in the Worst Case Only Grade 3
Summer is here. And the search is on for the air conditioners that can deliver efficient cooling capacity and energy consumption. A Consumer Council test on 15 models of air conditioners (1-horsepower window-type) has found all but one samples to...
- 2018.05.15
Toilet Rolls Vary in Net Weight &Total Length by a Double – Variations also in Paper Strength & Absorbency
Toilet rolls must rate one of the daily necessities that a household simply cannot live without, and coupled with their high consumption, hygiene and comfort issues, consumers will do well to choose for the optimal products both in value and...
- 2018.04.19
Council Advocates Mandatory Cooling-Off Period for Specific Trades and Transactions – Consumer Contracts to be Unconditionally Cancelled within 7 days in a Move to Strengthen Consumer Protection
Unfair trade practices involving coercion and undue influence currently remain prevalent. Many consumers, whether reluctantly or when psychologically unprepared, are induced into purchases of goods or services of poor value or lengthy contractual...
- 2018.04.16
Home Insurance Premiums & Insured Items Vary Substantially – Buildings over 40 Years May Need Separate Underwriting
A dream home, owned or rented, is the common goal of many a hardworking family breadwinner. To put their heart at ease, more people have turned to home insurance for protection but often with little regard to the terms and conditions, and scope of...