Study Reports - Consumer Council

2025.08.19
Study Report

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation

Full Report (English) Full Report (Chinese) Press Release (English) Press Release (Chinese) Overview Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services.　With...

2025.03.06
Study Report

Price Transparency in Healthcare: Fostering Consumer Trust and Value

Full Report (English only) Executive Summary (Chinese) Executive Summary (English) Presentation (Chinese) Presentation (English) Press Release (Chinese) Press Release (English) Overview Over the past decade, the demand for healthcare services in Hong...

2024.12.31
Study Report

Consumer Survey for Silver Economy in Hong Kong

Full Report (Chinese) Full Report (English) Background The Consumer Council ("the Council") conducted the “Consumer Survey on Silver Economy in Hong Kong” in mid-2024. The survey interviewed approximately 1,000 Hong Kong residents aged between 60...

2024.02.21
Study Report

Home Renovation Industry – Better Governance for Creating Comfortable Homes

Full Report (English only) Executive Summary (Chinese) Executive Summary (English) Presentation (Chinese) Presentation (English) Press Release (Chinese) Press Release (English) Overview Most Hong Kong residents live in small-sized flats owing to the...

2023.05.04
Study Report

Transparency and Governance – Optimising Value of Property Management Fee in Hong Kong

Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Press Release (Chinese) Press Release (English) Overview Over half of Hong Kong’s population lives in private housing, many...

2022.09.08
Study Report

Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce

Full Report (English only) Executive Summary (Chinese) Executive Summary (English) Presentation (Chinese) Presentation (English) Press Release (Chinese) Press Release (English) Overview In recent years, the widespread adoption of artificial...

2021.10.28
Study Report

Purchase of Properties Outside Hong Kong - A Study on Enhancing Consumer Protection

Full Report Executive Summary Presentation Overview The purchase of properties outside Hong Kong (“POH”) is popular among Hong Kong consumers in recent years as evidenced by the increase in the number of advertisements through various channels....

2021.06.17
Study Report

Embracing Sustainable Consumption for a Happy Life ─ A Tracking Study on Consumer Behaviour

Full Report Executive Summary Presentation Questionnaire(Chinese only) Press Release Overview Along with the world population growth, over-consumption patterns have exacerbated the depletion of our planet’s resources, environment pollution, and...