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- 2024.02.15
Poorly Arranged Reward Points Schemes Led to Disputes Call for Addressing the Needs of Vulnerable Consumer Groups
In the highly competitive retail market, traders must devise strategies to boost sales and retain customers. Many traders have introduced joint or standalone reward points schemes in recent years to encourage repeat patronage, by letting consumers...
- 2024.02.15
Trials on 6 Major Food Ordering Platforms Found that Around 60% of Orders Delivered Early or Late Review Urged on Excessive Waste Created by Overpackaging of Takeaways
The pandemic has led to the rapid development of food ordering platforms in Hong Kong, and they remain a common dining practice among consumers even after resumption of normalcy. As the popularity of food ordering platforms grows, related complaints...
- 2024.02.06
Consumer Complaints Exceed 30,000 Cases Food & Entertainment Services Topped the Complaints for 2 Consecutive Years Spike in Post-COVID Travel-related Complaints Calling for Rectification of Resurfaced Old Sales Malpractices
2023 marked the first year of the recovery from the COVID-19 pand...
- 2024.02.06
“Top 10 Consumer News – Year of the Rabbit” Voting Campaign JPEX Scandal Takes Top Place and “Most Gratifying” News Lifting of Mask Mandate and Launch of “Happy Hong Kong” “Most Liked” LOHAS Park Structural Wall Incident Declared “Most Outrageous”
The results of the “Top 10 Consumer News – Year of the Rabbit” voting campaign organised by the Consumer Council were announced today (6 February). The campaign attracted a total of 4,620 voters. The high-profile JPEX scandal, which involved...
- 2024.01.15
Industry Urged to Improve Substandard Quality and Service of Medical Devices Calling for Stronger Governance to Strengthen Consumers’ Right to Safety
When treating illnesses, it may be necessary to employ different medical devices for monitoring health conditions, such as blood glucose meters commonly used by diabetic patients, hearing aids for the hearing-impaired, and continuous positive airway...
- 2024.01.15
Over Half Lipstick Models Detected with Both Mineral Oil Saturated Hydrocarbons (MOSH) and Allergy-causing Substances Manufacturers Urged to Make Stricter Choices in Raw Materials to Ensure Consumer Safety
Lipstick is a must-have cosmetic essential for many beauty lovers, but as lip cosmetics can easily be ingested, the safety level of ingredients cannot be ignored. The Consumer Council tested 30 models of lipsticks, lip tints or liquid lipsticks of...
- 2024.01.15
Performance of Electric Storage Water Heaters Vastly Varied Based on Capacity and Type Advocating for Upgrading Energy Efficiency Labelling Scheme to Cover Double-Tank Models
After a hard day’s work, many people enjoy having a hot shower to rinse off fatigue. When using an electric storage water heater, the heating speed, duration of continuous hot water supply, safety, power consumption, and price are the 5 major...
- 2024.01.15
Simulated Gambling Games Full of Tactics to Lure In-Game Purchases Tougher Regulation Urged to Steer Players Away from Addiction
Smartphones bring convenience to our daily life and mobile games are the on-the-go entertainment for many urbanites, with simulated gambling games such as slot machines, mahjong, and poker proving quite popular among players. On the surface,...