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- 2019.01.15
Dismal Lack of Transparency in Airline Overbooking Policies – Industry Called On to Clarify Handling Procedures & Compensation Details
An incident in 2017 involving an overbooking on a United Airlines flight, in which a passenger was removed violently from the aircraft raised global awareness of airline overbooking and related consumer protection. The Consumer Council conducted a...
- 2019.01.15
Significant Variation in the Accuracy of Smart Watch Fitness Data – Consumers Are Advised to Use the Data Only for Reference
Living a healthy lifestyle is crucial to stay fit, thus many consumers chose to wear smart watches and fitness bands to keep track of their daily activities and even calories burnt. However, in a test of smart watches and fitness tracking bands in...
- 2019.01.15
Test on Cookies and Sweet Pastries: All 58 Models Had High Sugar or High Fat Content, nearly 90% Contained Genotoxic Carcinogens, and 60% Had Nutrition Labelling Discrepancies
Cookies, egg rolls, almond puffs and sweet pastries are some of the top choices for gifts to celebrate the Chinese New Year, but choosing food products that are tasty and healthy requires more than just random shopping. A Consumer Council test on 58...
- 2018.12.31
The Opening of the Consumer Council Services Centre in Tsim Sha Tsui for Enhancing Consumer Complaints and Advice Services
The opening ceremony of the Consumer Council Services Centre in Tsim Sha Tsui (the Service Centre) was held today (29 December). Benefited from its prime geographical location and enhancement in facilities, this centre is optimized to provide...
- 2018.12.17
At Least 10 Fragrance Allergens Found in the 23 Perfumes Tested Read the Ingredient Labels to Reduce the Risk of Allergic Reactions
Perfumes, with their alluring scents and beautiful packaging, are a popular choice for both personal use and as gifts. The Consumer Council conducted safety tests on 55 perfumes models and found that each model contained at least 4 types of fragrance...
- 2018.12.17
Be Caution When Purchase – Dissatisfactory Safety & Varying Cooking Performance Detected in Multi-functional Electric Hot Plates
Multi-functional electric hot plates were all the rage for a time when they first hit the market because of their readily assorted set of multi-purpose plates and deep pots for cooking, plus an appealing design in different colours. The Consumer...
- 2018.12.17
Credit Card Cash Rebates Complicated to Calculate – Up to 8 times Variance in Costs for Rewards
Credit card companies offer a dazzling array of rewards, from flight mileage to special gifts, but which is the most beneficial choice? To save trouble, many consumers simply opt for a cash rebate to directly offset credit card purchases. In a...
- 2018.12.17
Needs for Quality Improvement of Bike-Sharing Service – Controversial Prepaid Top-up Value and Deposit
In recent years, bike-sharing service has become more and more popular globally and as an emerging service, its operation, charges and service quality still have much room for improvement. Recently, the Consumer Council has received quite a number...