- 2025.08.19
- Study Report
Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation
Full Report (English) Full Report (Chinese) Overview Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services. With an increasing call for convenient, affordable and...
- 2025.03.06
- Study Report
Price Transparency in Healthcare: Fostering Consumer Trust and Value
Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview Over the past decade, the demand for healthcare services in Hong Kong has surged due to population ageing and a...
- 2024.12.31
- Study Report
Consumer Survey for Silver Economy in Hong Kong
Full Report (Chinese) Full Report (English) Background The Consumer Council ("the Council") conducted the “Consumer Survey on Silver Economy in Hong Kong” in mid-2024. The survey interviewed approximately 1,000 Hong Kong residents aged between 60...
- 2024.02.21
- Study Report
Home Renovation Industry – Better Governance for Creating Comfortable Homes
Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview Most Hong Kong residents live in small-sized flats owing to the shortage of land supply and high population density...
- 2023.05.04
- Study Report
Transparency and Governance – Optimising Value of Property Management Fee in Hong Kong
Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview Over half of Hong Kong’s population lives in private housing, many of which are multi-owned residential buildings....
- 2022.09.08
- Study Report
Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce
Full Report(English only) Executive Summary(Chinese) Executive Summary(English) Presentation(Chinese) Presentation(English) Overview In recent years, the widespread adoption of artificial intelligence (AI) around the world has brought benefits to...
- 2021.10.28
- Study Report
Purchase of Properties Outside Hong Kong - A Study on Enhancing Consumer Protection
Full Report Executive Summary Presentation Overview The purchase of properties outside Hong Kong (“POH”) is popular among Hong Kong consumers in recent years as evidenced by the increase in the number of advertisements through various channels....
- 2021.06.17
- Study Report
Embracing Sustainable Consumption for a Happy Life ─ A Tracking Study on Consumer Behaviour
Full Report Executive Summary Presentation Questionnaire(Chinese only) Overview Along with the world population growth, over-consumption patterns have exacerbated the depletion of our planet’s resources, environment pollution, and climate change....
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