Skip to main content

Guide to Consumer Rights and Responsibilities

  • Study Report
  • 2006.10.04

Preamble

In addition to a set of the Rules that addresses corporate rights and responsibilities, the Consumer Council has also produced this Guide to Consumer Rights and Responsibilities which

  • sets out the Council’s general policy on consumer rights and responsibilities; and
  • provides a guide to consumers as to what is expected from them in the marketplace.
  • 2025.03.21
  • Study Report

The Revised “Code of Practice of the Jewellery Retail Industry” Further Enhances Consumer Protection

  • 2025.03.06
  • Study Report

Price Transparency in Healthcare: Fostering Consumer Trust and Value

  • 2024.02.21
  • Study Report

Home Renovation Industry – Better Governance for Creating Comfortable Homes

  • 2023.05.04
  • Study Report

Transparency and Governance – Optimising Value of Property Management Fee in Hong Kong

  • 2022.09.08
  • Study Report

Fostering Consumer Trust – Ethical Artificial Intelligence in E-commerce

  • 2021.10.28
  • Study Report

Purchase of Properties Outside Hong Kong - A Study on Enhancing Consumer Protection

  • 2021.06.17
  • Study Report

Embracing Sustainable Consumption for a Happy Life ─ A Tracking Study on Consumer Behaviour

  • 2020.05.21
  • Study Report

Auto-fuel Price Monitoring Analysis 2020

  • 2019.09.26
  • Study Report

Money Lending — Reforming Law and Trade Practices for Consumer Protection