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In view of the latest development of the COVID-19 pandemic, our public service counters have been resumed. Consumers may call our hotline 2929 2222 to make appointments for enquiries, complaints and gift redemption at our Consumer Advice Centres. Alternatively, consumers may make use of our web forms via the following links for enquiries and complaints:
The 5th Offence: Bait and Switch
Offence Explanation
The Car Retail first made an invitation to purchase the five seater family car to Papa Onion at a specified price (HK$88,000) and then refused to accept Papa Onion’s order of the five seater family car with the intention of promoting the seven seater van. The company may have committed the offence of bait and switch under the Ordinance.
Reminder to Consumer
Wise Tips
- Consumers should leave immediately if traders refuse to show the discounted product and switch to promote another product.
- Consumers should be extra cautious if traders show or demonstrate a defective sample of the product concerned.
Access to Redress
- To lodge a complaint, as the case may be, with the following organizations:
- Customs and Excise Department
- Office of the Communications Authority (On broadcasting and telecommunications services)
- Consumer Council
- If you suffer loss because of conduct of another person that is directed to you and constituted the above-mentioned offence, you may commence civil action for damages:
- If the claim does not exceed $50,000: Small Claims Tribunal
- If the claim exceeds $50,000, but does not exceed $1,000,000: District Court
- If the claim exceeds $1,000,000: Court of First Instance of the High Court
Besides, as the case may be, you may seek legal advice and/or assistance from:
