How to Complain

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If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

  • goods or services not corresponding to descriptions; or
  • delay in delivery; or
  • dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:


(852) 2929 2222
Office hours : Monday to Friday
  09:00 - 17:30



North Point Consumer Advice Centre,
Room 1410, 14/F Kodak House II,
39 Healthy Street East,
North Point, Hong Kong

Consumer Advice Centres

Office hours : Monday to Friday
  09:00 - 13:00
  14:00 - 18:00

North Point Consumer Advice Centre*

addressRoom 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong (Temporarily closed)

Please visit the temporary office at Room 506-507, K. Wah Centre, 191 Java Road, North Point, Hong Kong (effective 17 June 2019)

Consumer Council Services Centre(Tsim Sha Tsui)

address3 Ashley Road, Tsim Sha Tsui, Kowloon
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