How to Complain

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If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

  • goods or services not corresponding to descriptions; or
  • delay in delivery; or
  • dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:


(852) 2929 2222
Office hours : Monday to Friday
  09:00 - 17:30


If you have submitted a complaint or an enquiry using our E-form and do not hear from us within 7 working days, please call our hotline at (852) 2929 2222.


North Point Consumer Advice Centre,
Room 1410, 14/F Kodak House II,
39 Healthy Street East,
North Point, Hong Kong

Consumer Advice Centres

Office hours : Monday to Friday
  09:00 - 13:00
  14:00 - 18:00

Tsim Sha Tsui Consumer Advice Centre (The Centre is closed and service is suspended from 9 April 2018 to early 2019 due to improvement works.)

address3 Ashley Road, Tsim Sha Tsui, Kowloon