How to Complain
If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
- goods or services not corresponding to descriptions; or
- delay in delivery; or
- dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:
Room 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong
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