How to Complain

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If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

  • goods or services not corresponding to descriptions; or
  • delay in delivery; or
  • dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

Phone

(852) 2929 2222
Office hours : Monday to Friday
  09:00 - 17:30

E-Form

Due to system maintenance, the submission of electronic forms may be slightly affected.  Should consumer encounter any problem in using electronic form to lodge a complaint or enquiry, they may consider calling our hotline 2929 2222 to leave a voice mail or send email to cad@consumer.org.hk.  Our staff will revert to you as soon as possible.


Mail

North Point Consumer Advice Centre,
Room 1410, 14/F Kodak House II,
39 Healthy Street East,
North Point, Hong Kong

Consumer Advice Centres

Office hours : Monday to Friday (except public holidays)
  09:00 - 13:00
  14:00 - 18:00

North Point Consumer Advice Centre

addressRoom 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong

Consumer Council Services Centre(Tsim Sha Tsui)

address3 Ashley Road, Tsim Sha Tsui, Kowloon

Wong Tai Sin Consumer Advice Centre* (temporarily closed)

addressUnit 201, 2/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, Kowloon