How to Complain

If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

goods or services not corresponding to descriptions; or
delay in delivery; or
dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

Phone

(852) 2929 2222

Office hours :	Monday to Friday
	09:00 - 17:30

E-Form

Mail

North Point Consumer Advice Centre,
Room 1410, 14/F Kodak House II,
39 Healthy Street East,
North Point, Hong Kong

Consumer Advice Centres

Office hours :	Monday to Friday
	09:00 - 13:00
	14:00 - 18:00

North Point Consumer Advice Centre* Please visit the temporary office at Room 506-507, K. Wah Centre, 191 Java Road, North Point, Hong Kong (with effect from 17 June 2019)

address Room 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong (Temporarily closed)

Consumer Council Services Centre（Tsim Sha Tsui）

3 Ashley Road, Tsim Sha Tsui, Kowloon

Sham Shui Po Consumer Advice Centre* To better manage resources, Sham Shui Po Consumer Advice Centre has been permanently closed.

G/F, Cheung Sha Wan Government Offices Building, 303 Cheung Sha Wan Road, Sham Shui Po, Kowloon (permanently closed)

Yuen Long Consumer Advice Centre* To better manage resources, Yuen Long Consumer Advice Centre is permanently closed with effect from 24 January 2020.

G/F, Yuen Long Government Offices Building, 269 Castle Peak Road, Yuen Long, New Territories (permanently closed from 24 January 2020)