How to Complain

If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

• goods or services not corresponding to descriptions; or
• delay in delivery; or
• dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

	Phone (852) 2929 2222 Office hours : Monday to Friday   09:00 - 17:30
	E-Form Due to system maintenance, the submission of electronic forms may be slightly affected.  Should consumer encounter any problem in using electronic form to lodge a complaint or enquiry, they may consider calling our hotline 2929 2222 to leave a voice mail or send email to cad@consumer.org.hk.  Our staff will revert to you as soon as possible. Complaint Enquiry
	Mail North Point Consumer Advice Centre, Room 1410, 14/F Kodak House II, 39 Healthy Street East, North Point, Hong Kong
	Consumer Advice Centres Office hours : Monday to Friday (except public holidays)   09:00 - 13:00   14:00 - 18:00 North Point Consumer Advice Centre Room 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong Consumer Council Services Centre（Tsim Sha Tsui） 3 Ashley Road, Tsim Sha Tsui, Kowloon Sha Tin Consumer Advice Centre Room 442, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories Tsuen Wan Consumer Advice Centre Rm 105, 1/F, Princess Alexandra Community Centre, 60 Tai Ho Road, Tsuen Wan, New Territories