How to Complain

If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:

When consumers come across unfair trade practices, e.g .

• goods or services not corresponding to descriptions; or
• delay in delivery; or
• dissatisfaction over service,

You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:

	Phone (852) 2929 2222 Office hours : Monday to Friday   09:00 - 17:30
	E-Form Complaint Enquiry If you have submitted a complaint or an enquiry using our E-form and do not hear from us within 7 working days, please call our hotline at (852) 2929 2222.
	Mail North Point Consumer Advice Centre, Room 1410, 14/F Kodak House II, 39 Healthy Street East, North Point, Hong Kong
	Consumer Advice Centres Office hours : Monday to Friday   09:00 - 13:00   14:00 - 18:00 North Point Consumer Advice Centre Room 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong Sham Shui Po Consumer Advice Centre G/F, Cheung Sha Wan Government Offices Building, 303 Cheung Sha Wan Road, Sham Shui Po, Kowloon Tsim Sha Tsui Consumer Advice Centre (The Centre is closed and service is suspended from 9 April 2018 to early 2019 due to improvement works.) 3 Ashley Road, Tsim Sha Tsui, Kowloon Wong Tai Sin Consumer Advice Centre Unit 201, 2/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, Kowloon Sha Tin Consumer Advice Centre Room 442, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories Tsuen Wan Consumer Advice Centre Rm 105, 1/F, Princess Alexandra Community Centre, 60 Tai Ho Road, Tsuen Wan, New Territories Yuen Long Consumer Advice Centre G/F, Yuen Long Government Offices Building, 269 Castle Peak Road, Yuen Long, New Territories