Resumption of public service and special arrangement of Consumer Advice Centres
The Consumer Council Services Centre located at Tsim Sha Tsui and North Point Consumer Advice Centre will resume normal service from 18 May 2020 (Monday).
To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at Consumer Advice Centres.
Visitors are required to:
- Make prior appointment for service by calling the hotline 2929 2222;
- Wear surgical face masks and take a body temperature check before entering the Centres;
- Wait in a designated waiting area in order to reduce social contacts with other visitors.
(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)
Members of the public who wish to lodge complaints or make enquiries are strongly encouraged to contact the Consumer Council through the hotline 2929 2222 or online forms.
How to Complain
If you should come across an unfair deal, and feel aggrieved by the unfair trade practices that may involve the following e.g.:
When consumers come across unfair trade practices, e.g .
- goods or services not corresponding to descriptions; or
- delay in delivery; or
- dissatisfaction over service,
You can approach and negotiate with the shop directly and if that fails, you are advised to lodge your complaint with the Consumer Council. Our staff are ready to resolve your case (with pursuable grounds) and help negotiate on your behalf – by way of conciliation. We can be reached by:
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Phone(852) 2929 2222
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E-FormDue to system maintenance, the submission of electronic forms may be slightly affected. Should consumer encounter any problem in using electronic form to lodge a complaint or enquiry, they may consider calling our hotline 2929 2222 to leave a voice mail or send email to cad@consumer.org.hk. Our staff will revert to you as soon as possible. |
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Room 1410, 14/F Kodak House II, 39 Healthy Street East, North Point, Hong Kong |
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Consumer Advice Centres
North Point Consumer Advice Centre
Consumer Council Services Centre（Tsim Sha Tsui） 3 Ashley Road, Tsim Sha Tsui, KowloonWong Tai Sin Consumer Advice Centre* (temporarily closed)Unit 201, 2/F, Lung Cheung Office Block, 138 Lung Cheung Road, Wong Tai Sin, KowloonSha Tin Consumer Advice Centre* (temporarily closed)Room 442, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New TerritoriesTsuen Wan Consumer Advice Centre* (temporarily closed)Rm 105, 1/F, Princess Alexandra Community Centre, 60 Tai Ho Road, Tsuen Wan, New Territories |
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