The 2nd Offence: Misleading Omissions
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Grandma Onion received a call from Telecommunication Company XX. The telemarketer promoted a fixed line long-distance call service to her, “Granny, if you join our service scheme, you can make a call to North America for as low as $0.15 a minute.” Grandma onion agreed to join the scheme, saying “Sure, I’ll join.”
The telemarketer explained, “Granny, the contract lasts for two years, and you cannot terminate it in the middle.” Grandma Onion replied, “Okay, I understand.” The telemarketer thus registered a two-year fixed line long-distance call service contract for Grandma Onion over the phone.
A month later, Grandma Onion realized that she had been imposed a charge of HK$120 upon receiving the phone bill. She called to inquire, “I have not made any long-distance calls, why am I being charged HK$120?” The customer service representative replied, “That is the fixed monthly service fee.”
Grandma Onion said, “I was not informed of the fixed monthly service fee when your staff sold the service to me, and I want to cancel all the service now.” However, the staff reminded her, “According to the information, you have already signed a two-year contract. If you terminate the service, you still have to pay the monthly fee of the remaining months.”