In view of the latest development of the COVID-19 pandemic, we will gradually re-open our public service counters that have been closed since the fourth wave outbreak of the pandemic. Consumers may call our hotline 2929 2222 to make appointments for enquiries, complaints and gift redemption at our North Point and Tsim Sha Tsui Consumer Services Centre. The other two Consumer Advice Centres at Tsuen Wan and Shatin will remain close for the time being. Alternatively, consumers may make use of our web forms via the following links for enquiries and complaints:
When you visit our web site we record your visit only as a “hit” and do not collect any personally identifiable information from you. However, if you wish to use our complaint/enquiry or subscription services or to respond to our on-line surveys etc, it may be necessary for you to furnish some personal data. The purposes for which your personal data are collected will be explained by “Personal Information Collection Statement” in the relevant sections of this web site. The Council is committed to protecting the privacy of personal data in compliance with the requirements of the Personal Data (Privacy) Ordinance. Also, we will ensure compliance by our staff and third-party service providers.
The Council takes appropriate steps to protect the personal data we hold against loss, unauthorized access, use, modification or disclosure.