In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Special Feature on Chargeback Compensation
The novel coronavirus is raging around the world. Many nations are closing their borders to fight epidemic and economics are hit hard. How may credit card users protect themselves and obtain compensation in case merchants close down suddenly? What about those purchased flight tickets? Are they able to refund and get the money back? The Special Feature on chargeback in this issue is going to share how one should protect their consumer rights amid soaring epidemic these days.
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