In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Submission on "Public Consultation on the Future Development of the Electricity Market in Hong Kong"
1. The Consumer Council (the Council) is pleased to submit its response to the Environment Bureau's document "Public consultation on the future development of the electricity market in Hong Kong" issued on 31 March 2015. The Council has produced a detailed report on the electricity market in December 2014. The December report is also part of the Council's response to this Government consultation and needs to be considered alongside this document.
2. The December report called for a broader consideration of the issues beyond the single question posed by Government in its fuel-mix consultation. The Council welcomes and supports the publication of the consultation document. However, it is concerned that the consultation's conservative approach may not bring meaningful and significant changes to the long term development of the electricity market in Hong Kong. Hong Kong must be determined and clear about introducing the necessary changes, or will otherwise risk waiting for another 10 years till the next major discussion.