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Select Matching Services with Caution and Assess Ability to Honour Promises Prioritise Criteria for Choosing a Partner Manage Expectations to Avoid Disputes
  • 2025.12.15
  • Press Release

Select Matching Services with Caution and Assess Ability to Honour Promises Prioritise Criteria for Choosing a Partner Manage Expectations to Avoid Disputes

In today’s fast-paced lifestyle, some consumers may seek to expand their social circle and find their soulmate by using matching services. Apart from personalised matching and follow-up services provided by traditional matchmaking companies, or face-to-face matching events, in recent years many people opt for dating apps which allow them to select potential partners anytime and anywhere according to personal preferences. However, the Consumer Council has received complaints about matching...

8 Tabletop Water Dispensers Demonstrated Satisfactory Heating Speed and Safety Performance 3 Models Showed Slightly Subpar Hot Water Temperature Uniformity Potentially Affecting Beverage Flavour
  • 2025.12.15
  • Press Release

8 Tabletop Water Dispensers Demonstrated Satisfactory Heating Speed and Safety Performance 3 Models Showed Slightly Subpar Hot Water Temperature Uniformity Potentially Affecting Beverage Flavour

Tabletop water dispensers, which tout efficiency and convenience, have become popular appliances in many households and offices in recent years. In the Consumer Council’s test on 8 models of tabletop water dispensers, conducted in collaboration with the Electrical and Mechanical Services Department (EMSD), all models showed satisfactory safety performance and were able to supply hot water rapidly, with the initial hot water delivery time ranging from less than 1 second to 2.5 seconds. However,...

3 Exfoliating Face Wash Models with Excessively Low pH May Irritate Skin 1 Model Detected with 1,4-Dioxane Exceeding EU’s Recommended Safety Level Manufacturers Urged to Improve
  • 2025.12.15
  • Press Release

3 Exfoliating Face Wash Models with Excessively Low pH May Irritate Skin 1 Model Detected with 1,4-Dioxane Exceeding EU’s Recommended Safety Level Manufacturers Urged to Improve

To address issues such as comedones, acne and rough, dull skin, consumers may opt for face wash products with exfoliating properties. The Consumer Council tested 25 models to assess their chemical safety and found that the content of the common exfoliating ingredients, alpha-hydroxy acids (AHAs) and salicylic acid, all complied with relevant Mainland standards. However, the pH values of 3 models were found to be lower than relevant Mainland standards, which may cause skin irritation. 6 models...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation
  • 2025.08.19
  • Advocacy

Enhancing Governance in Telehealth: Fostering Consumer Trust and Innovation

Full Report (English) Full Report (Chinese) Supplementary Information on Surveys (English only) Press Release (English) Press Release (Chinese) Overview Hong Kong’s ageing population, increasing longevity and growing prevalence of chronic diseases are driving demand for healthcare services.　With an increasing call for convenient, affordable and quality healthcare around the world, telehealth has emerged as a rising trend leveraging technological advancements to enhance public access to...

Woman arrested on suspicion of illegally possessing and selling slimming products containing banned and controlled drug ingredients (with photos)
  • 2025.12.11
  • Consumer Alerts

Woman arrested on suspicion of illegally possessing and selling slimming products containing banned and controlled drug ingredients (with photos)

​In response to suspected illegal sales of slimming products containing banned and undeclared controlled drug ingredients on social media platforms, the Department of Health (DH) today (December 11) carried out enforcement operations in Tseung Kwan O and Tai Po with the Police. During the operations, a 27-year-old woman was arrested. Acting upon intelligence, the DH had earlier purchased samples of two slimming products via an instant messaging application and sent them to the Government...

Batch Recall of Maxilin Powder for Solution for Infusion 500mg
  • 2025.12.10
  • Consumer Alerts

Batch Recall of Maxilin Powder for Solution for Infusion 500mg

The Department of Health (DH) today (10 December) endorsed a licensed drug wholesaler, Hong Kong Medical Supplies Ltd. (HKMS), to recall one batch (batch number: 24F040) of the product, namely Maxilin Powder for Solution for Infusion 500mg (Hong Kong Registration number: HK-65860) from the market as a precautionary measure due to the potential quality issue. The DH received notification from HKMS that the overseas manufacturer of the concerned product is recalling the above batch of Maxilin...

CFS urges public not to consume a batch of imported canned shredded pork and preserved vegetable found with possibly excessive Sulfamethazine
  • 2025.12.07
  • Consumer Alerts

CFS urges public not to consume a batch of imported canned shredded pork and preserved vegetable found with possibly excessive Sulfamethazine

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (December 7) urged the public not to consume a batch of imported canned shredded pork and preserved vegetable, as the product was found to possibly contain an excessive amount of Sulfamethazine, a veterinary drug residue. The trade should stop using or selling the affected batch of the product immediately if they possess it. Product details are as follows: Product name: Ma Ling Shredded Pork and Preserved...

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