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Consumer Council Joins Shenzhen’s “3·15 World Consumer Rights Day” Event Collaborating to Build a Trustworthy Consumer Environment in the Greater Bay Area
  • 2026.03.13
  • Press Release

Consumer Council Joins Shenzhen’s “3·15 World Consumer Rights Day” Event Collaborating to Build a Trustworthy Consumer Environment in the Greater Bay Area

The Hong Kong Consumer Council (HKCC) yesterday took part in the “3·15 World Consumer Rights Day” event in Shenzhen, organised by the Shenzhen Consumer Council and the Market Regulation Bureau of Shenzhen Municipality under the theme of “Quality Consumption for a Better Life”. At the event, consumer organisations from 13 cities in Guangdong Province, together with Hong Kong and Macau, jointly released the Advocacy Statement on Building a Trustworthy Consumer Environment in the...

The 26th Consumer Rights Reporting Awards Applications Open Today
  • 2026.03.12
  • Press Release

The 26th Consumer Rights Reporting Awards Applications Open Today

The 26th Consumer Rights Reporting Awards (CRRA) organised by the Consumer Council is now open for applications. Interested media organisations and journalists should submit their online application forms and entry files by 24 April 2026. The presentation ceremony will be held in the fourth quarter of 2026. In view of developments within the media industry and trends in consumer rights news reporting, the award categories of the CRRA have been refined. This year’s CRRA comprises 9 categories,...

38,000 Consumer Complaints Recorded in 2025 Ending a 3-year Rising Trend Online Shopping Complaints Rose to Nearly Half of Total Cases Strengthen Collaboration to Safeguard Consumer Rights
  • 2026.02.23
  • Press Release

38,000 Consumer Complaints Recorded in 2025 Ending a 3-year Rising Trend Online Shopping Complaints Rose to Nearly Half of Total Cases Strengthen Collaboration to Safeguard Consumer Rights

Hong Kong’s economy remained stable with steady progress in 2025, with the annual real Gross Domestic Product (GDP) registering robust growth of 3.5%. Consumer and business confidence improved significantly, bringing new opportunities for various sectors. The total number of complaints received by the Consumer Council last year brought an end to the consecutive 3‑year upward trend, falling to 38,187 cases, representing a 6% year-on-year (YoY) decrease compared with more than 40,000 cases in...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

Total Recall of Tazverik Tablets 200mg
  • 2026.03.09
  • Consumer Alerts

Total Recall of Tazverik Tablets 200mg

The Department of Health (DH) today (9 March) endorsed a licensed drug wholesaler, namely Healthcare Division O/B DCH Auriga (Hong Kong) Limited (DCH Auriga), distributor appointed by the holder of certificate of drug registration, Hutchmed (Hong Kong) Limited O/B Hutchmed (Hong Kong) Limited (Hutchmed), to voluntarily recall one registered pharmaceutical product, namely Tazverik Tablets 200mg (Hong Kong Registration number: HK-68216) from the market due to potential safety risks. The DH...

DH cracks down on illegal online sale of controlled anti-obesity medicine (with photos)
  • 2026.03.04
  • Consumer Alerts

DH cracks down on illegal online sale of controlled anti-obesity medicine (with photos)

The Department of Health (DH) discovered suspected illegal online sale of a controlled anti-obesity medicine and carried out an enforcement operation with the Police today (March 4) in Mong Kok district, arresting a 30-year-old woman suspected of illegally selling Part 1 poisons and unregistered pharmaceutical products. Following up on a complaint, the DH obtained the anti-obesity medicine (see photos) via an instant messaging application. The label of the product, written in Japanese, indicated...

DH discovers clinic providing RGA hair growth service suspected of operating unlicensed day procedure centre
  • 2026.02.26
  • Consumer Alerts

DH discovers clinic providing RGA hair growth service suspected of operating unlicensed day procedure centre

The Department of Health (DH) today (February 26) announced that a clinic in Causeway Bay is suspected of contravening the Private Healthcare Facilities Ordinance (Cap. 633) (the Ordinance) by operating a day procedure centre (DPC) without a licence. Two persons have been arrested. Earlier, the DH received intelligence that a clinic located at Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, which did not hold a DPC licence, was suspected of illegally providing Regenera Activa...

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