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- 2025.08.14
3 Child Car Seat Models Found with Weaker Crash Protection Parents Should Follow Instructions for Proper Installation and Use to Safeguard Children
To make travelling with their young children easier, many parents choose to drive. However, not all parents install and use child car seats in their vehicles to reduce the risk of injury in the unfortunate event of an accident. To further strengthen...
- 2025.08.14
4 Primary School Shoe Models Detected with Harmful Chromium VI or Phthalates at Levels Exceeding Safety Limits While Durability Varied Manufacturers Urged to Improve Products to Safeguard Schoolchildren’s Health
As a new school year approaches, parents may be busy selecting new shoes for their children in preparation for the start of term. In the Consumer Council’s test on 28 models of primary school shoes, various harmful substances were detected in 13...
- 2025.08.14
Difficult Returns and Disorganised Pickup Among Causes of Online Shopping Logistics Disputes Industry Urged to Improve and Uphold Service Commitments To Restore Consumer Confidence
Online shopping has become a daily routine for many, valued for its convenience and accessibility beyond time and space limits. However, issues related to pickups and returns of online shopping remain a common source of disputes. In 2024, the...
- 2025.08.08
Public Voting for the 25th Consumer Rights Reporting Awards Starts Now! Vote for Your Favourite Student Work and News Photo to Show Your Support
To foster public awareness of various consumer issues, the public voting for 2 award categories—the “News Photography Award” and the “Tertiary Student Journalism Award”—remains an integral part of the Consumer Rights Reporting Awards...
- 2025.07.15
Airflow Rate at Highest Fan Speed Setting Varied by over 1.5 Times Among Portable Fans Higher Battery Capacity Does Not Necessarily Mean Longer Battery Life
During the sweltering summer months, many consumers rely on portable fans to stay cool while commuting or working outdoors. The Consumer Council tested 18 models of rechargeable portable fans of various designs and found that among the lighter...
- 2025.07.15
Cords and Drawstrings of 3 Children’s Raincoat and Poncho Models Found Non-compliant with European Safety Standard Phthalate Content of 1 Model Exceeded Limit by Almost 11 Times Traders Urged to Improve Product Safety
With the arrival of the rainy season, raincoats and ponchos have become essential items for children when heading outdoors. The Consumer Council tested 14 models of children’s raincoats and ponchos available on the market and found that the cords...
- 2025.07.15
Telecommunications Services Undermined by Unconscionable Sales and Contract Practices Industry Urged to Enhance Service and Reduce Disputes with a Customer-centric Approach
With the increasing integration of the internet and mobile communications into everyday life, whether at home, at work, or while travelling, consumer disputes related to telecommunications services have become more frequent. Over the past 2 years,...
- 2025.07.08
The 2nd “Smart Consumption Academy” Participated by Nearly 30,000 Students from 163 Schools Launch of “My Best Ambassador Scheme” to Pass on Responsible Consumption Values
The second “Smart Consumption Academy” (SCA), co-organised by the Consumer Council and the Education Bureau (EDB), with the support of approximately 30 co-organisers and supporting organisations, concluded with an Award Presentation Ceremony...