In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
False Trade Descriptions
|Super：||The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
False or Misleading Trade Descriptions
|Smart Eye：||The Trade Descriptions Ordinance! Beware of False or Misleading Trade Descriptions!|
|Salesperson：||Let me introduce this Superb Entertainment Package to you! We have “Drama Series Channel” for Korean drama only.
“A Beauty…Actually” will be exclusively broadcasted to you!
Sign the 2-year contract and enjoy our discount on monthly fee! No more dilly-dallying!
|Mom：||Exclusive Korean drama? Okay! I will sign it!|
|Super：||A week later…|
“A Beauty…Actually” is now on “Popular Soap Channel” only? That means I can’t watch it? But the salesman promised it was exclusive on “Drama Series Channel” when I signed the contract!
It’s a total deceit!
|Smart Eye：||Tips from Smart Eye!
When supplying goods or services, traders should ensure that the information is true, it is an offence for a trader to apply a false or misleading trade description!
Be a smart consumer!
To learn more, please visit the website.
|Super：||Enhanced protection for consumers
Shop with peace of mind
|Super：||Complaints and Enquiry
Consumer Council：(852) 2929 2222
Customs and Excise Department：(852) 2545 6182
Office of the Communications Authority：(852) 2961 6333
(on broadcasting and telecommunications services)