In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
IKEA recalls all PATRULL safety gates for risk of children falling down stairs
IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.
IKEA urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.
PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets.
The PATRULL safety gate ($569), PATRULL safety gate extension ($150), PATRULL KLÄMMA safety gate ($469), PATRULL KLÄMMA safety gate extension ($100), and PATRULL FAST safety gate ($429) can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund. For more information, please visit www.IKEA.com.hk/en or contact our Customer Support Centre hotline at 3125 0888.
Reprinted from IKEA: