IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.
IKEA urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.
PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets.
The PATRULL safety gate ($569), PATRULL safety gate extension ($150), PATRULL KLÄMMA safety gate ($469), PATRULL KLÄMMA safety gate extension ($100), and PATRULL FAST safety gate ($429) can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund. For more information, please visit www.IKEA.com.hk/en or contact our Customer Support Centre hotline at 3125 0888.
Reprinted from IKEA:
http://www.ikea.com/hk/en/about_ikea/newsitem/patrull_recall