Resumption of public service and special arrangement of Consumer Advice Centres
Consumer Advice Centres located in Tsim Sha Tsui, North Point, Sha Tin and Tsuen Wan have resumed normal service.
To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at our Advice Centres.
Visitors are required to:
- Make prior appointment for service by calling the hotline 2929 2222;
- Wear surgical face masks and take a body temperature check before entering the Centres;
- Wait in a designated waiting area in order to reduce social contacts with other visitors.
(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)
People warned not to use unsafe cosmetic cream
The Department of Health today (June 18) called on people who had bought a brand of cosmetic cream labelled "EMEL SKIN CARE CO. (愛美護膚有限公司)" to contact the department hotline 2768 9798 for health advice. The product EMEL SKIN CARE CO. No. 8 (愛美護膚有限公司8號) has been found to contain a high level of mercury and people should immediately stop using it.
The hotline will operate from 9am to 5pm daily starting from tomorrow.
The appeal follows a report of suspected mercury poisoning involving a 43-year-old woman who consulted a private doctor about a month ago for dermatitis around her mouth and numbness over left side of her body. She was found to have high level of mercury in her blood. The woman was in stable condition and no hospitalisation was required.
The woman claimed that she had used the product EMEL SKIN CARE CO. No 3, 4, 7 and 8 ( 愛美護膚有限公司3號, 4號, 7號 and 8號 ) in the past six months. Only EMEL SKIN CARE CO. No 8 (愛美護膚有限公司8號) was left as she has used up the others. She said the product was obtained from a promotion counter in the shopping centre of Lei Muk Shue Estate.
Chemical analysis of EMEL SKIN CARE CO. No 8 (愛美護膚有限公司8號) by the Toxicology Reference Laboratory of the Hospital Authority revealed that the mercury content of the product exceeded the maximum permitted concentration of mercury for cosmetics.
A department spokesman said mercury poisoning was an illness caused by an overdose of mercury in the body. Mercury causes damage mainly to the nervous systems and kidneys. Symptoms may include tremor, irritability, insomnia, memory deterioration, difficulty with concentrating, impaired hearing and vision or change in taste. In most severe cases, renal failure may occur.
"People who have been using the cosmetic cream concerned should stop using it immediately and seek advice from their doctors as soon as possible," he said.
The Department of health has referred the case to the Customs and Excise Department for follow-up action.
Reprinted from HKSAR Government web page: