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- 2025.03.17
Joining World Consumer Rights Day’s Call for “A Just Transition" Create Easier and More Viable Sustainable Lifestyles for All
Global extreme climate has posed a dire and pressing impact on the ecosystem, a reality acutely felt by Hong Kong citizens sweltering at an average temperature of 24.8°C last year, the warmest on record. Consumers must act now and adopt better...
- 2025.03.06
Study Reveals Information Asymmetry and Price Uncertainty in Private Healthcare Services Consumer Council Advocates 5 Recommendations to Enhance Price Transparency and Foster Consumer Trust and Value
Over the past decade, the demand for healthcare services in Hong Kong has surged due to population ageing and a rising life expectancy. As a result, the city’s current health expenditure has increased by 73.1% from HKD130,75 million in 2013/14 to...
- 2025.02.17
14 Dehumidifiers with Grade 1 Energy Labels Varied by up to Over 50% in Energy Efficiency Disparate Performance for Air Purifying Models Calling for Strengthened Disclosure to Protect Consumer Rights
With the humid climate in Hong Kong, many families rely on dehumidifiers to keep the indoor environment dry all year round, and air purifying dehumidifiers have burgeoned in the marketplace in recent years. In collaboration with the Electrical and...
- 2025.02.17
75% Nappy Creams Contain Ingredients of Concern with Possible Allergenic Risks Fully Label Ingredients and Concentration to Ensure Infant Health
The delicate skin of a baby's buttocks is often covered in diapers for extended periods, which can often cause diaper rash. While in mild cases symptoms are limited to erythema and rashes, severe cases can cause vesicles, oozing, and even ulceration....
- 2025.02.17
Bring-your-own-cup Trials at Beverage Shops Revealed Inconsistencies Between Policies and Implementation Details for Some Traders Urging for Operational Review and More Incentives to Promote a Disposable-free Culture
Busy city dwellers often like to enjoy an aromatic brew or different flavoured hand-shaken beverages as a pick-me-up, yet it would produce vast quantities of disposables, such as paper and plastic cups, lids and straws on a daily basis, posing a...
- 2025.02.17
Medical Conditions Exaggerated to Promote Sales Health Check Services Suspected of Breaching Professional Ethics Industry Urged to Make Serious Improvements to Safeguard Consumer Confidence and Right to Be Informed
Regular health checks can help detect potential health issues early on and enable timely medical intervention. However, when these checkups are poorly performed or yield inaccurate results, or when medical conditions are exaggerated to upsell...
- 2025.02.10
Consumer Complaints Exceeded 40,000 Cases Food & Entertainment Services Topped the Complaints for 3 Consecutive Years Surge in Complaints Related to Quality of Services and Goods Prompt Improvement Needed to Uphold Reputation and Boost Economy
Hong Kong was impacted by a host of economic factors in 2024, including the global economic slowdown, digital economy boom, northbound travel trend, as well as the resumption of the multiple-entry Individual Visit Scheme (IVS) for Shenzhen residents....
- 2025.02.05
“Top 10 Consumer News – Year of the Dragon” Voting Campaign Breaks Turnout Record Closure of Physical Fitness Takes Top Place Messi’s No-show at Exhibition Match Declared “Most Outrageous” Launch of Free CHOICE Hailed as “Most Liked”
The Consumer Council announced the results of its “Top 10 Consumer News – Year of the Dragon” voting campaign today (5 February). The campaign recorded a historical-high turnout of 14,429 voters this year. The top 3 news stories were all...