Consumers are strongly advised to purchase electronic air tickets from only licensed travel agents for their own protection.
The Consumer Council issued this travel reminder ahead of the Easter Holidays in light of recent concern over a non-licensed travel agent suspected of selling fake electronic air tickets, and the closure of a travel agent.
Consumers should check to differentiate between a licensed travel agent and one who does not hold a Travel Agents Licence.
First, check whether the promotional leaflets and payment receipt (always ask for a receipt) contain the licence number.
Second, check also with the Travel Agents Registry (TAR) or browse the directory of licensed travel agents on its website. Make sure that the travel agent name and registered address correspond with the travel agent you intend to patronize.
Further, it is advisable to obtain the air tickets immediately upon payment. Otherwise, request the travel agent to print out the itinerary and receipt once the booking is confirmed and check if it has a ticket number.
Verify, at the first instance, the details (name, dates, destinations, validity, etc.) on the air ticket, and contact the airline(s) concerned to double check the booking status.
Lastly, ask for a combined receipt when purchasing air ticket and hotel accommodation from the same travel agent; and make sure that the receipt is clearly franked to indicate the levy payment equal to 0.3% of the price paid.
Be on the alert of exaggerated advertisement or promotion that sounds too good to be true. Happy air travel.
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