If a settlement cannot be reached between you and the trader, you may consider pursuing the matter by the following ways:
- Filing a claim with the Small Claims Tribunal for adjudication if the claim amount does not exceed HK$75,000.
- Filing a claim in District Court for adjudication if the claim amount exceeds HK$75,000, but is not more than HK$3,000,000.
- Filing a claim in the Court of First Instance if the claim amount is in excess of HK$3,000,000.
- You may consider submitting an application to the Consumer Legal Action Fund for legal assistance. The Management Committee of the Fund will assess the case based on prescribed criteria and decide whether legal assistance would be offered to you in pursuit of your claim.