Resumption of public service and special arrangement of Consumer Advice Centres
Consumer Advice Centres located in Tsim Sha Tsui, North Point, Sha Tin and Tsuen Wan have resumed normal service.
To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at our Advice Centres.
Visitors are required to:
- Make prior appointment for service by calling the hotline 2929 2222;
- Wear surgical face masks and take a body temperature check before entering the Centres;
- Wait in a designated waiting area in order to reduce social contacts with other visitors.
(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)
Bait and Switch
|Super：||The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
Bait and Switch
|Smart Eye：||The Trade Descriptions Ordinance! Beware of Bait and Switch.|
|Shop Owner：||Special offer for dried abalones!|
|Old Woman：||Oh, it’s a good deal. May I have a look?|
|Shop Owner：||How smart you are! Hold on please.
She looks like a rich housewife. Let’s coax her to switch to the more expensive ones.
Madam, actually that one is not that great.
Let me introduce another best quality abalone to you.
|Old Woman：||I still prefer the one with special offer. Can I have a look?|
|Shop Owner：||Forget about that! With an extra thousand dollar, you will have this abalone gift set.|
|Smart Eye：||Tips from Smart Eye!
Traders may commit the offence of bait and switch if they make an invitation to purchase a product at a specified price and then refuse to show or demonstrate or take orders for the product with the intention of promoting a different product.
Be a smart consumer!
To learn more, please visit the website.
|Super：||Enhanced protection for consumers
Shop with peace of mind
Complaints and Enquiry
Consumer Council: (852) 2929 2222
Customs and Excise Department: (852) 2545 6182
Office of the Communications Authority: (852) 2961 6333
(on broadcasting and telecommunications services)