In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Bait and Switch
|Super：||The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
Bait and Switch
|Smart Eye：||The Trade Descriptions Ordinance! Beware of Bait and Switch.|
|Shop Owner：||Special offer for dried abalones!|
|Old Woman：||Oh, it’s a good deal. May I have a look?|
|Shop Owner：||How smart you are! Hold on please.
She looks like a rich housewife. Let’s coax her to switch to the more expensive ones.
Madam, actually that one is not that great.
Let me introduce another best quality abalone to you.
|Old Woman：||I still prefer the one with special offer. Can I have a look?|
|Shop Owner：||Forget about that! With an extra thousand dollar, you will have this abalone gift set.|
|Smart Eye：||Tips from Smart Eye!
Traders may commit the offence of bait and switch if they make an invitation to purchase a product at a specified price and then refuse to show or demonstrate or take orders for the product with the intention of promoting a different product.
Be a smart consumer!
To learn more, please visit the website.
|Super：||Enhanced protection for consumers
Shop with peace of mind
Complaints and Enquiry
Consumer Council: (852) 2929 2222
Customs and Excise Department: (852) 2545 6182
Office of the Communications Authority: (852) 2961 6333
(on broadcasting and telecommunications services)