Due to the upgrade of the telephone system, the Council’s telephone service will be suspended from 18:00 on 7 August 2020 onwards and the service shall be resumed from 09:00 on 10 August 2020.
Please call the Council’s hotline 2929 2222 and leave a message if you need to contact us during the above period.
In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
Consumer Enquiry Form / Consumer Complaint Form
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
|Super：||The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
|Smart Eye：||The Trade Descriptions Ordinance! Beware of Misleading Omissions!|
|Grandpa：||I want a Smartphone with Internet access!
To keep abreast of current trend!
|Salesperson：||Let me introduce this mobile phone to you! $0 handset price with unlimited data usage. It’s just $68 a month!|
|Grandpa：||Sounds like a good deal!|
|Salesperson：||Sure! $0 handset price! The phone is also free for you!|
|Grandpa：||Great! I’ll have this one then.|
|Super：||A month later…|
|Grandpa：||How come the bill for this month is $200! So expensive!|
|Salesperson：||You have to pay for the value-added services besides the basic monthly payment if you buy the phone with $0 handset price!|
|Grandpa：||Why didn’t you tell me when I signed the contract?
I wouldn’t have bought it if I had known!
|Smart Eye：||Tips from Smart Eye!
It constitutes the offence of misleading omissions if a trader omits or hides material information, which causes or is likely to cause the average consumer to make a transactional decision that he would not have made otherwise.
Be a smart consumer!
To learn more, please visit the website.
|Super：||Enhanced protection for consumers
Shop with peace of mind
Complaints and Enquiry
Consumer Council: (852) 2929 2222
Customs and Excise Department: (852) 2545 6182
Office of the Communications Authority: (852) 2961 6333
(on broadcasting and telecommunications services)