Misleading Omissions

Forward
Email this page

 
Misleading Omissions
 
Super:   The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
Misleading Omissions
Smart Eye:   The Trade Descriptions Ordinance! Beware of Misleading Omissions!
Grandpa:   I want a Smartphone with Internet access!
To keep abreast of current trend!
Salesperson:   Let me introduce this mobile phone to you! $0 handset price with unlimited data usage. It’s just $68 a month!
Grandpa:   Sounds like a good deal!
Salesperson:   Sure! $0 handset price! The phone is also free for you!
Grandpa:   Great! I’ll have this one then.
Super:   A month later…
Grandpa:   How come the bill for this month is $200! So expensive!
Salesperson:   You have to pay for the value-added services besides the basic monthly payment if you buy the phone with $0 handset price!
Grandpa:   Why didn’t you tell me when I signed the contract?
I wouldn’t have bought it if I had known!
Smart Eye:   Tips from Smart Eye!
It constitutes the offence of misleading omissions if a trader omits or hides material information, which causes or is likely to cause the average consumer to make a transactional decision that he would not have made otherwise.
Be a smart consumer!
To learn more, please visit the website.
Super:   Enhanced protection for consumers
Shop with peace of mind
www.consumer.org.hk/unfair_trade_practices

Complaints and Enquiry
Consumer Council: (852) 2929 2222

Reporting Hotlines
Customs and Excise Department: (852) 2545 6182
Office of the Communications Authority: (852) 2961 6333
(on broadcasting and telecommunications services)