Resumption of public service and special arrangement of Consumer Advice Centres
Consumer Advice Centres located in Tsim Sha Tsui, North Point, Sha Tin and Tsuen Wan have resumed normal service.
To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at our Advice Centres.
Visitors are required to:
- Make prior appointment for service by calling the hotline 2929 2222;
- Wear surgical face masks and take a body temperature check before entering the Centres;
- Wait in a designated waiting area in order to reduce social contacts with other visitors.
(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)
|Super：||The Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012
|Smart Eye：||The Trade Descriptions Ordinance! Beware of Misleading Omissions!|
|Grandpa：||I want a Smartphone with Internet access!
To keep abreast of current trend!
|Salesperson：||Let me introduce this mobile phone to you! $0 handset price with unlimited data usage. It’s just $68 a month!|
|Grandpa：||Sounds like a good deal!|
|Salesperson：||Sure! $0 handset price! The phone is also free for you!|
|Grandpa：||Great! I’ll have this one then.|
|Super：||A month later…|
|Grandpa：||How come the bill for this month is $200! So expensive!|
|Salesperson：||You have to pay for the value-added services besides the basic monthly payment if you buy the phone with $0 handset price!|
|Grandpa：||Why didn’t you tell me when I signed the contract?
I wouldn’t have bought it if I had known!
|Smart Eye：||Tips from Smart Eye!
It constitutes the offence of misleading omissions if a trader omits or hides material information, which causes or is likely to cause the average consumer to make a transactional decision that he would not have made otherwise.
Be a smart consumer!
To learn more, please visit the website.
|Super：||Enhanced protection for consumers
Shop with peace of mind
Complaints and Enquiry
Consumer Council: (852) 2929 2222
Customs and Excise Department: (852) 2545 6182
Office of the Communications Authority: (852) 2961 6333
(on broadcasting and telecommunications services)