Due to the upgrade of the telephone system, the Council’s telephone service will be suspended from 18:00 on 7 August 2020 onwards and the service shall be resumed from 09:00 on 10 August 2020.
Please call the Council’s hotline 2929 2222 and leave a message if you need to contact us during the above period.
In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
Consumer Enquiry Form / Consumer Complaint Form
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
The 6th Offence: Wrongly Accepting Payment
A trader wrongly accepts payment if at the time of accepting payment for the product, he intends not to supply the product or intends to supply a product that is materially different from the product, or there are no reasonable grounds for believing that the trader would be able to supply the product within the specified period or a reasonable period.