In view of the latest development of the COVID-19 pandemic, our public service counters have been resumed. Consumers may call our hotline 2929 2222 to make appointments for enquiries, complaints and gift redemption at our Consumer Advice Centres. Alternatively, consumers may make use of our web forms via the following links for enquiries and complaints:
The 6th Offence: Wrongly Accepting Payment
A trader wrongly accepts payment if at the time of accepting payment for the product, he intends not to supply the product or intends to supply a product that is materially different from the product, or there are no reasonable grounds for believing that the trader would be able to supply the product within the specified period or a reasonable period.