In view of the current widespread of COVID-19 and to reduce social contact, consumers are advised to call our hotline at 2929 2222 or make use of our web forms via the following links:
Consumers may also call our hotline at 2929 2222 for gift redemption and enquiry services at our Consumer Advice Centres by appointment if needed.
Batch recall of Timo-Comod Eyedrops 0.5% (with photo)
The Department of Health (DH) today (July 15) endorsed Reich Pharm Limited, the registration certificate holder of Timo-Comod Eyedrops 0.5% (Timo-Comod) (Hong Kong Registration Number: HK-44928), to recall one batch (Batch Number: 296015) of Timo-Comod from the market due to potentially defective bottle pumps. The product is distributed in Hong Kong by Rich Plan International Limited.
The DH received notification from Reich Pharm that the valve of the product's bottle pump of the above-mentioned batch might be defective, which may lead to unpredictable delivery of drop volume and in turn compromise the therapeutic effect. As a precautionary measure, Reich Pharm is recalling the affected batch of the product.
The above product, containing timolol, is a prescription eyedrops product used for the treatment of glaucoma. According to Reich Pharm, the affected batch has been supplied to the Hospital Authority, private hospitals, private doctors and local pharmacies.
Reich Pharm has set up a hotline (2470 1927) to answer related enquiries.
So far, the DH has not received any adverse reaction report in connection with the product, and will closely monitor the recall.
"People who have used the above product should consult their healthcare professionals if in doubt or feeling unwell," a DH spokesperson said.
Reposted from HKSAR Government webpage: