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38,000 Consumer Complaints Recorded in 2025 Ending a 3-year Rising Trend Online Shopping Complaints Rose to Nearly Half of Total Cases Strengthen Collaboration to Safeguard Consumer Rights
  • 2026.02.23
  • Press Release

38,000 Consumer Complaints Recorded in 2025 Ending a 3-year Rising Trend Online Shopping Complaints Rose to Nearly Half of Total Cases Strengthen Collaboration to Safeguard Consumer Rights

Hong Kong’s economy remained stable with steady progress in 2025, with the annual real Gross Domestic Product (GDP) registering robust growth of 3.5%. Consumer and business confidence improved significantly, bringing new opportunities for various sectors. The total number of complaints received by the Consumer Council last year brought an end to the consecutive 3‑year upward trend, falling to 38,187 cases, representing a 6% year-on-year (YoY) decrease compared with more than 40,000 cases in...

Car Parking Promotional Terms Complicated and Easily Misunderstood Terms and Conditions Should Be Clearly Displayed To Facilitate Informed Choices
  • 2026.02.16
  • Press Release

Car Parking Promotional Terms Complicated and Easily Misunderstood Terms and Conditions Should Be Clearly Displayed To Facilitate Informed Choices

Many shopping malls offer car parking promotions to attract drivers to visit and extend their stay, thereby boosting footfall and revenue for tenants. However, such promotions come in a vast variety, ranging from day‑parking or night‑parking discounts, to free parking upon spending a designated amount, and each type of discount is subject to different terms and conditions. The Consumer Council has from time to time received complaints related to parking promotions, including advertisements...

Hair Transplant and Hair Growth Service Results Fell Short of Claims Industry Urged to Make Practicable and Feasible Commitments To Reduce Disputes
  • 2026.02.16
  • Press Release

Hair Transplant and Hair Growth Service Results Fell Short of Claims Industry Urged to Make Practicable and Feasible Commitments To Reduce Disputes

The desire to look attractive is universal. Both men and women hope to maintain a youthful appearance with fuller hair. As a result, the hair growth market has grown rapidly in recent years, with advertisements for hair transplant, hair growth and scalp care services commonly seen across the city. However, the Consumer Council receives around 100 complaint cases each year relating to services such as hair transplant, hair growth, hair and scalp care, involving issues such as doubts about...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders
  • 2025.08.29
  • Advocacy

Submission to the Financial Services and the Treasury Bureau in Response to the Public Consultation on Enhancing Regulation of Licensed Money Lenders

The Consumer Council (the Council) is pleased to submit its views with respect to the public consultation issued by the Financial Services and the Treasury Bureau (FSTB) on the proposed measures on enhancing the regulation of licensed money lenders. The Council’s overall views The Council has long been concerned about the impact of consumer over-indebtedness, recognising its serious implications for financial resilience, social equity and economic stability. The Council released the study...

FEHD orders food factory in Tuen Mun to suspend business for 14 days
  • 2026.02.20
  • Consumer Alerts

FEHD orders food factory in Tuen Mun to suspend business for 14 days

The Director of Food and Environmental Hygiene has ordered a food factory in Tuen Mun to suspend business for 14 days, as the licensee repeatedly breached the Food Business Regulation (FBR) by extending the business area illegally and storing open food improperly. The premises, located at Shop H on the ground floor of Kam Lai Mansion at 1-5 Yan Ching Street, was ordered to suspend business from today (February 20) to March 5. "Two convictions for the above-mentioned breach were recorded against...

Shop providing RGA hair growth service suspected of operating unlicensed day procedure centre and possessing unregistered pharmaceutical product or Part 1 poison
  • 2026.02.12
  • Consumer Alerts

Shop providing RGA hair growth service suspected of operating unlicensed day procedure centre and possessing unregistered pharmaceutical product or Part 1 poison

The Department of Health (DH) today (February 12) announced that a shop in Mongkok, operating without a day procedure centre (DPC) licence, is suspected of illegally performing autologous cell transplant and platelet-rich plasma injections. This contravenes the Private Healthcare Facilities Ordinance (Cap. 633) (the Ordinance) which prohibits operating a DPC without a licence. Earlier, the DH received intelligence that a shop at Langham Place Office Tower, 8 Argyle Street, Mongkok, was promoting...

CFS urges public not to consume batch of prepackaged rice with excessive cadmium found
  • 2026.02.12
  • Consumer Alerts

CFS urges public not to consume batch of prepackaged rice with excessive cadmium found

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department today (February 12) urged the public not to consume a batch of prepackaged rice, which was detected with cadmium, a metallic contaminant, at a level exceeding the legal limit. The trade should stop using or selling the affected batch of the product immediately if they possess it. Details of the product are as follows: Produce name: Rice Brand: Acquerello Place of origin: Italy Net weight: 500 grams Best-before...

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