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Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices
  • 2026.05.14
  • Press Release

Cooling Energy Efficiency Could Vary by up to 33% Among Grade 1 “1.5 Horsepower” Inverter Split‑type Air Conditioners Advocating Strengthening of Grading Standards To Facilitate Smarter Choices

Hong Kong’s hot and humid summers have made air conditioners an essential household appliance. Beyond cooling performance, energy efficiency plays a major role in determining electricity costs. The Consumer Council, in collaboration with the Electrical and Mechanical Services Department (EMSD), tested 13 models of “1.5 horsepower (HP)” inverter split‑type air conditioners available on the market. These included 7 reverse cycle air conditioner (RCAC) models and 6 cooling‑only models....

Small Unmanned Aircraft Are Subject to Regulations Inconsistently Detailed Regulatory Information at Various Points of Sale Shows Room for Improvement
  • 2026.05.14
  • Press Release

Small Unmanned Aircraft Are Subject to Regulations Inconsistently Detailed Regulatory Information at Various Points of Sale Shows Room for Improvement

In recent years, unmanned aircraft (commonly known as drones) have become increasingly popular and have been applied practically across various industries. Consumer‑grade small unmanned aircraft (SUA) are also well received, used by some consumers to capture spectacular scenery as well as for educational purposes. With a wide array of models available on the market, consumers should note that improper operation or malfunction may cause injury to bystanders or damage to property, and may also...

Smart Financial Mindsets and Responsible Consumption Quiz Competition Successfully Concludes Over 9,000 Primary School Students Empowered with Financial Literacy and Values
  • 2026.04.28
  • Press Release

Smart Financial Mindsets and Responsible Consumption Quiz Competition Successfully Concludes Over 9,000 Primary School Students Empowered with Financial Literacy and Values

To instil sound financial literacy and values among primary school students, the Consumer Council has co‑organised the inaugural “Smart Financial Mindsets and Responsible Consumption Quiz Competition” with The Hong Kong Jockey Club, supported by the Education Bureau of the HKSAR Government, The Hong Kong Jockey Club Financial Education Programme (HKJCFEP) and Hong Kong Education City Limited (HKEdCity). The Grand Final was successfully held today (28 April) at the Hong Kong Productivity...

  • 2025.03.24
  • Shopping Guide

【Greater Bay Area Residential Properties Guide – Chapter 1】Hacks for Buying Property in 9 Mainland Cities & Macau

Checklist and ways to prepare essential documents for property ow...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026
  • 2026.02.06
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Pay Television Programme Service Licence 2026

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of the licence of domestic pay television programme service provider Now TV Limited (Now TV). The Council’s overall views Now TV served around 1.5 million subscribers as of June 2025, according to the information document of the public consultation (Information Document). Meanwhile, according to the Broadcasting Service Survey 2024, 9.6% of television viewers indicated they had...

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance
  • 2025.12.15
  • Advocacy

Consumer Council’s Submission on the Updates to Safety Standards for Children’s Products under the Toys and Children’s Products Safety Ordinance

The Consumer Council (CC) supports adopting updated international safety standards for toys and various children’s products so that the local safety requirements will be in line with international standards that are adopted by major economies. CC notes that the proposed updates are applicable to toys and children’s products including children's high chairs and multi-purpose high chairs for domestic use, children's paints, playpens for domestic use and wheeled child conveyances. It aims to...

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025
  • 2025.09.30
  • Advocacy

Submission to the Communications Authority in Response to the Public Consultation on Renewal of Domestic Free Television Programme Service Licences 2025

The Consumer Council (the Council) is pleased to submit its views to the Communications Authority (CA) on the renewal of domestic free television programme service (free TV) licences. The Council’s overall views Without doubt, domestic free TV programmes are a valuable source of information and entertainment for the public. Given their reach to a wide range of audiences, the Council deems it essential for free TV licensees to ensure the quality of their programmes as well as the...

Results of Samples with Irregularity, Follow-up Samples and Food Incidents
  • 2026.05.18
  • Consumer Alerts

Results of Samples with Irregularity, Follow-up Samples and Food Incidents

Results of Sample with Irregularity Antioxidant exceeds legal limit in prepackaged pork floss sample Product name: Shredded Pork Stick Brand: Lim Jing Hieng Net weight: 100 grams Place of origin: Thailand Best before date: July 1, 2026 Antioxidant: Butylated hydroxytoluene Detected level: 330 milligram per kilogram Maximum permitted level: 100 milligram per kilogram Sampling location: A booth in Kowloon City Remarks: The Centre for Food Safety has instructed the vendor to stop selling the...

Imported frozen confection samples detected with coliform bacteria and total bacterial counts exceeding legal limits
  • 2026.05.15
  • Consumer Alerts

Imported frozen confection samples detected with coliform bacteria and total bacterial counts exceeding legal limits

The Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department announced today (May 15) that samples of two kinds of frozen confections imported from Malaysia were found to contain coliform bacteria and total bacterial counts exceeding the legal limits. The affected products have been marked and sealed and have not entered the market. The CFS is following up on the incident. Product details are as follows: Product name: Musang King Durian Gelato Brand: Durian Baby Place of...

DH and Hong Kong Customs carry out joint operation to crack down on illegal online sale and illegal import of controlled anti-obesity injection (with photos)
  • 2026.05.13
  • Consumer Alerts

DH and Hong Kong Customs carry out joint operation to crack down on illegal online sale and illegal import of controlled anti-obesity injection (with photos)

To combat the illegal online sale and illegal import of controlled anti-obesity injections, the Department of Health (DH) and Hong Kong Customs carried out a joint enforcement operation yesterday (May 12) in Tin Shui Wai, arresting a 31-year-old woman suspected of illegally selling Part 1 poison and an unregistered pharmaceutical product, and importing a pharmaceutical product not under and in accordance with a licence. Following up on a complaint, the DH and Hong Kong Customs purchased two...

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