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Consumer Council collaborates with Laundry Association to introduce "Code of Practices" to enhance service quality and professionalism and protect consumer rights (March 19, 2015)
The Consumer Council has always encouraged business and professional associations to establish codes of practice and enhance service quality. The Council joins hands with the Laundry Association of Hong Kong to kick off a two-month consultation today (19 March) to collect views from members and stakeholders on a newly stipulated code of practice.

Budget Airlines Are Prone to Consumer Disputes - CHOICE # 461 (March 16, 2015)
Complaints leveled against low cost carriers (LCCs) reached a total of 764 cases last year, an average of 2 complaints per day, doubling that of 2013 (318 cases) and a tenfold increase over 2012 (70 cases).

DH investigates suspected illegal possession of unregistered proprietary Chinese medicine (March 25, 2015)
The Department of Health (DH) is today (March 25) investigating a suspected case of illegal possession of an unregistered proprietary Chinese medicine (pCm) (no English name, see photo) by a shop called Akihabara located in Fort Street, North Point, Hong Kong.

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Supply of Powdered Formula

Recommendation on formula milk feeding

Import and Export (General)(Amendment) Regulation 2013 ( with effect from 1 March 2013 ) - Quantity of Powdered Formula for Persons Departing from Hong Kong


The website provides shopping tips and testing reports of over 30 products, e.g. mobile phone, digital camera, tablet, cosmetics, infant formula, honey etc, as well as consumer protection information to visitors. (Chinese only)