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Consumer Enquiry Form / Consumer Complaint Form
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The 5th Offence: Bait and Switch
Scenario 2
When Mommy Onion walked past an electrical appliance store, she saw an advertising poster promoting XX juicer that costed HK$388. Mommy Onion was impressed by its handy and light appearance as well as its multi-functions.
Mommy Onion pointed at the poster and asked the staff, “Could I check out this juicer?” The staff replied, “Sure, please come in.”
In the store, Mommy Onion asked the staff, “I want to buy the XX juicer. Could you demonstrate it for me? ” The staff replied, “XX Juicer is outdated. It is obvious without demonstrating that its function is merely average.”
Then, the staff took out another juicer combined with blender and said, “If you want a demonstration, what about checking out this multi-functional juicer. It’s only HK$999.”
Mommy Onion kept asking, “I still want the XX Juicer. Could you demonstrate how to operate it?” The staff replied, “XX Juicer is awful. Look, this is much better. It can squeeze juice and blend food. I guarantee that you’ll be satisfied with it.”
