Offence Explanation
In the newspaper advertisement and banner inside the shop, Apparel XX failed to state the condition for enjoying the discount, thereby omitting or hiding material information that the average consumer needs to make an informed transactional decision. This causes or is likely to cause the average consumer to make a transactional decision that the consumer would not have made otherwise. Therefore, Apparel XX may have committed the offence of misleading omissions.
Reminder to Consumer
Wise Tips
- Consumers should pay close attention to the scope of service and all related terms and conditions before making any transactional decisions.
- If consumers have any question about the goods or services, they should inquire with the trader immediately. They should know the scope of service, charging policy and terms of use relating to the service, especially any restrictions on usage, additional charge etc.
Access to Redress
- To lodge a complaint, as the case may be, with the following organizations:
- Customs and Excise Department
- Office of the Communications Authority (On broadcasting and telecommunications services)
- Consumer Council
- If you suffer loss because of conduct of another person that is directed to you and constituted the above-mentioned offence, you may commence civil action for damages:
- If the claim does not exceed $50,000: Small Claims Tribunal
- If the claim exceeds $50,000, but does not exceed $1,000,000: District Court
- If the claim exceeds $1,000,000: Court of First Instance of the High Court
Besides, as the case may be, you may seek legal advice and/or assistance from: