Complaints Statistics

15 June 2017
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Complaints Statistics For the Year From 2015 to 2017

Services / Goods Under Complaint 2015 2016 1-5/2017
Telecommunication Services 3,779 3,004 1,289
Travel Matters 2,642 1,963 806
Telecommunication Equipment 1,673 1,827 508
Electrical Appliances 1,691 1,808 559
Recreation/health Clubs 577 1,667 215
Beauty Services 1,379 1,239 446
Foods & Entertainment Services 1,240 1,126 434
Furniture & Fixtures 2,395 908 328
Computer Products 927 830 275
Clothing & Apparel 972 804 325
Foods & Drinks 836 798 318
Jewellery & Watches 831 721 224
Medicine & Chinese Herbal Medicine 860 630 276
Broadcasting Services 332 608 171
Personal Care Products 406 577 254
Bank & Financial Services 756 520 205
Education Matters 457 447 132
Insurance 363 381 127
Storage, Postal & Courier Services 252 350 180
Household Products 290 307 113
Decoration / Renovation Services 264 298 130
Employment Agency 237 285 83
Medical Services 247 282 98
Baby Products 264 257 91
Photographic Equipment 259 245 75
Sporting Goods 158 196 71
Properties 362 187 73
Accommodation 143 178 51
Automobile & Vehicles 187 175 65
Wedding Services 115 154 40
Optical Products 142 134 55
Car Services 133 111 52
Public Transport 135 106 41
Medical & Health Devices 126 97 55
Public Utilities 47 53 18
Pets 50 52 20
Books / Magazines / Newspapers 75 44 23
Photo Taking/Finishing 39 44 18
Fuel 62 42 14
Elderly Care 40 39 10
Time Sharing 19 28 22
Funeral Services 20 17 4
School Supplies 22 16 5
Modelling/Talent Hunt 6 12 2
AV Storage Media 16 11 4
Lawyer 17 10 5
Miscellaneous Goods 514 604 242
Miscellaneous Services 1,021 906 381
TOTAL 27,378 25,098 8,933