Complaints Statistics

14 February 2018
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Complaints Statistics For the Year From 2016 to 2018

Services / Goods Under Complaint 2016 2017 1/2018
Telecommunication Services 3,003 3,231 259
Travel Matters 1,963 2,484 212
Electrical Appliances 1,809 1,634 158
Telecommunication Equipment 1,826 1,273 128
Foods & Entertainment Services 1,127 1,173 118
Beauty Services 1,240 1,148 93
Clothing & Apparel 804 927 120
Furniture & Fixtures 907 926 83
Foods & Drinks 798 898 133
Computer Products 830 835 87
Jewellery & Watches 721 745 62
Medical Services 282 703 39
Medicine & Chinese Herbal Medicine 630 702 72
Personal Care Products 577 567 49
Bank & Financial Services 520 567 48
Recreation/health Clubs 1,667 554 359
Storage, Postal & Courier Services 350 534 41
Broadcasting Services 607 458 35
Education Matters 447 380 20
Insurance 381 377 34
Decoration / Renovation Services 299 376 31
Household Products 307 321 26
Baby Products 257 269 29
Photographic Equipment 245 217 25
Employment Agency 285 209 23
Sporting Goods 196 184 30
Properties 187 181 20
Automobile & Vehicles 175 165 10
Accommodation 178 164 15
Car Services 111 137 15
Optical Products 134 136 7
Public Transport 106 112 14
Medical & Health Devices 98 110 8
Wedding Services 154 103 17
Time Sharing 28 94 5
Public Utilities 52 55 6
Pets 52 50 8
Photo Taking/Finishing 44 47 2
Books / Magazines / Newspapers 44 45 7
Fuel 42 35 6
Elderly Care 39 26 3
Funeral Services 17 16 3
Lawyer 10 15 1
School Supplies 16 14 4
AV Storage Media 11 13 -
Miscellaneous Goods 604 657 71
Miscellaneous Services 918 1,014 96
TOTAL 25,098 24,881 2,632