Complaints Statistics

14 September 2017
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Complaints Statistics For the Year From 2015 to 2017

Services / Goods Under Complaint 2015 2016 1-8/2017
Telecommunication Services 3,779 3,003 2,152
Travel Matters 2,642 1,963 1,466
Telecommunication Equipment 1,673 1,826 858
Electrical Appliances 1,691 1,809 1,107
Recreation/health Clubs 577 1,667 355
Beauty Services 1,379 1,240 806
Foods & Entertainment Services 1,240 1,127 764
Furniture & Fixtures 2,395 907 584
Computer Products 927 830 511
Clothing & Apparel 972 804 614
Foods & Drinks 836 798 567
Jewellery & Watches 831 721 502
Medicine & Chinese Herbal Medicine 860 630 455
Broadcasting Services 332 607 284
Personal Care Products 406 577 384
Bank & Financial Services 756 520 332
Education Matters 457 447 244
Insurance 363 381 237
Storage, Postal & Courier Services 252 350 303
Household Products 290 307 217
Decoration / Renovation Services 264 299 234
Employment Agency 237 285 148
Medical Services 247 282 235
Baby Products 264 257 185
Photographic Equipment 259 245 138
Sporting Goods 158 196 141
Properties 362 187 116
Accommodation 143 178 85
Automobile & Vehicles 187 175 109
Wedding Services 115 154 65
Optical Products 142 134 88
Car Services 133 111 87
Public Transport 135 106 65
Medical & Health Devices 126 98 76
Public Utilities 47 52 30
Pets 50 52 37
Books / Magazines / Newspapers 75 44 34
Photo Taking/Finishing 39 44 32
Fuel 62 42 26
Elderly Care 40 39 19
Time Sharing 19 28 51
Funeral Services 20 17 10
School Supplies 22 16 8
Modelling/Talent Hunt 6 12 2
AV Storage Media 16 11 10
Lawyer 17 10 10
Miscellaneous Goods 514 604 458
Miscellaneous Services 1,021 906 648
TOTAL 27,378 25,098 15,889