In view of the latest development of the COVID-19 pandemic, our public service counters have been resumed. Consumers may call our hotline 2929 2222 to make appointments for enquiries, complaints and gift redemption at our Consumer Advice Centres. Alternatively, consumers may make use of our web forms via the following links for enquiries and complaints:
Pest Control (Termites / Bed Bugs / Fleas and Ticks)
- Build termite paths through cracks, water pipes and drainage pipes, etc.
- Fly and infest: During swarming seasons, mature flying termites (alates) fly out from their nests to find other suitable places to build new colonies. They usually reproduce in large numbers in dark and humid corners.
- Vacuuming: Run vacuum cleaner over bed bug prone areas such as walls, wall papers, bed frames, wardrobes, clothes, bedding, sofas and curtains to capture bed bugs. Put pesticide inside the vacuum bag to kill the pests.
- Steaming: Use steaming machine with a temperature setting of ~80°C to kill bed bugs that are on the surface and inside the cracks of mattresses, sofas, curtains and other household furniture. Use residual pesticides to prevent bed bugs from coming back.
- Washing: Seal the infested clothes, bed sheets and curtains in plastic bags or containers and soak / wash them in hot water of 80°C or above. Dry the clothes and bedding in a drying machine for better results. After washing and drying, clothes / bedding should be stored in sealed plastic bags and containers first. They should only be put back for use if no bed bug is detected.
- Choose a specialist pest control company of good reputation. Ask the company to provide information relating to the technical training of its staff (such as certificates) for reference.
- Shop around! Different pest control companies may use different treatment methods. Even if the same method is applied, the service charge may differ due to variations in treatment area and type and quantity of chemical and devices used. Therefore, consumers should compare different companies for their treatment methods and procedures, and whether free follow-up services are included, etc.
- Ask the company for a detail price quotation in writing, including information on service charges, treatment area, number of treatments, number and content of follow-up services, etc.
- Based on the initial investigation, the company should be able to provide concrete information including insect infestation prevention and treatment plan / proposal, pesticide products to be used (product name, dosage, the Hong Kong registration number, risks of pesticide residues, etc.) and safety measures. Consumers can request label information on the pesticides to be used.
- If pesticides are to be used, consumers should choose products that are registered in Hong Kong and with clear English / Chinese labels, which are effective but with low toxicity (e.g. synthetic-pyrethroids).
- Spot-on products should be applied directly to the pet’s skin instead of its coat to avoid / reduce residual pesticide.
- Apply the product around the back of the pet’s neck area to prevent it from accidently licking the product. To avoid any allergic reaction, try the product on a small affected area first and observe for 2 days. Only apply the product to a wider area if there is no adverse reaction.
- Read the label carefully for “Directions” and “Warnings” before use. Unless a product specifically states that it is suitable for puppies and kittens, do not use it on any puppy / kitten.
- Weigh the pet before applying any spot-on product and make sure the specific product is suitable according to the size and weight of the pet.
- Monitor the pet closely for any adverse reaction especially after the first treatment. Be ready to bathe your pet with plenty of water and a mild cleansing agent at the first sign of problem. Seek medical help from a veterinarian immediately if sever reactions develop, such as vomiting, diarrhea, tremors and seizures, etc.
- Spot-on products should not be used on a pet if it is weak, old, sick, taking other drugs, pregnant / lactating or allergic to flea control products.