In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
Consumer Enquiry Form / Consumer Complaint Form
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Organisation Structure
Member and CLAF-MC Member
The Council is organized with the support of a variety of committees and working groups established to deal with specific areas of consumer issues, including products testing, information technology, trade practices, legal protection, etc. Members of the committees are professionals and stakeholders drawn from different sectors of the society to provide fair and just expertise.
Council Members
The Chairman, Vice-Chairman and members are all appointed by the Government of the HKSAR for a term not exceeding 2 years. They may be reappointed upon expiry of their respective terms of office.
The Full Council meets once every two months. The Council invites from time to time specialists of relevant disciplines as Co-opted Members of its committees and working groups to contribute their expertise to studies in specific fields.
Chairman
Mr. Paul LAM Ting-kwok, SC, JP
Vice-Chairman
Mr. Antonio KWONG Cho-shing, MH
Member
Mr. Kenneth CHAN Kin-nin (since 2021.01.01)
The Hon. Holden CHOW Ho-ding
Dr. Wilton FOK Wai-tung
Ms. Veronica FUNG Kit-ming
Mr. Edward HO Man-tat
Mr. Marvin HSU Tsun-fai
Mr. Nelson LAM Chi-yuen, JP (since 2021.01.01)
Mr. Victor LAM Hoi-cheung, JP
Mr. Matthew LAM Kin-hong, MH
Mr. Ambrose LAM San-keung, JP (up to 2020.12.31)
Mr. Kevin LAM Sze-cay (up to 2020.12.31)
Ms. Vanessa LAU Chi-wan
Ms. Kitty LEE Wing-lan
Mr. Alan LUI Siu-lun
Dr. LUI Wing-Cheong
Mr. Raymond MAK Ka-chun
Mr. Tony PANG Chor-fu
Mr. Kyrus SIU King-wai
Prof. Nora TAM Fung-yee, BBS, JP
Ms. Iris WAN Lai-sze
Mr. Kent WONG Siu-kee (up to 2020.12.31)
Mr. Selwyn YU Sing-cheung, SC (since 2021.01.01)
Mr. Ramon YUEN Hoi-man
Co-opted Member
Dr. Jason CHAN Kai-yue, JP
Mr. Clement CHAN Kam-wing, MH, JP
Mr. Johnny FEE Chung-ming, JP
Ms. Amy FUNG Dun-mi, MH, JP
Mr. Ambrose HO, SBS, SC, JP
Prof. Michael HUI King-man, MH
Mr. Richard KHAW Wei-kiang, SC
Mr. Kelvin KWOK Hiu-fai
Mr. Alex LAI Ting-hong
Mr. Daniel C. LAM, SBS, JP
Ms. Queenie Fiona LAU
Dr. LO Pui-yin
Prof. Angela NG Lai-ping
Prof. PUN Kong-pang
Mr. SHIH Wing-ching, JP
Ms. Rachael SIU Suk-yu
Mr. Tony TANG Kwok-wai
Ms. Sara TONG See-pui
Dr. Michael TSUI Fuk-sun, MH
Mr. Martin WONG Wing-hoi
Subcommittee
Staff & Finance Committee
Chairman
Mr. Paul LAM Ting-kwok, SC, JP
Vice-Chairman
Mr. Antonio KWONG Cho-shing, MH
Member
Mr. Edward HO Man-tat
Mr. Marvin HSU Tsun-fai
Mr. Kevin LAM Sze-cay (up to 2020.12.31)
Dr. LUI Wing-cheong
Prof. Nora TAM Fung-yee, BBS, JP
Mr. Kent WONG Siu-kee (up to 2020.12.31)
Audit Committee
Convenor
Mr. Antonio KWONG Cho-shing, MH
Member
Ms. Veronica FUNG Kit-ming
Mr. Edward HO Man-tat
Mr. Ambrose LAM San-keung, JP (up to 2020.12.31)
Co-opted Member
Mr. Clement CHAN Kam-wing, MH, JP
Consumer Protection Law & Policy Committee
Chairman
Mr. Paul LAM Ting-kwok, SC, JP
Vice-Chairman
Mr. Matthew LAM Kin-hong, MH
Member
The Hon. Holden CHOW Ho-ding
Mr. Edward HO Man-tat
Mr. Antonio KWONG Cho-shing, MH
Mr. Victor LAM Hoi-cheung, JP
Mr. Ambrose LAM San-keung, JP (up to 2020.12.31)
Mr. Kevin LAM Sze-cay (up to 2020.12.31)
Mr. Alan LUI Siu-lun
Ms. Iris WAN Lai-sze
Mr. Ramon YUEN Hoi-man
Co-opted Member
Mr. Kelvin KWOK Hiu-fai
Dr. LO Pui-yin
Mr. SHIH Wing-ching, JP
Ms. Rachael SIU Suk-yu
Mr. Tony TANG Kwok-wai
Ms. Sara TONG See-pui
Mr. Martin WONG Wing-hoi
Publicity & Community Relations Committee
Chairman
Mr. Kyrus SIU King-wai
Vice-Chairman
Mr. Alan LUI Siu-lun
Member
Ms. Veronica FUNG Kit-ming
Mr. Victor LAM Hoi-cheung, JP
Ms. Vanessa LAU Chi-wan
Ms. Kitty LEE Wing-lan
Mr. Raymond MAK Ka-chun
Mr. Tony PANG Chor-fu
Ms. Iris WAN Lai-sze
Co-opted Member
Dr. Jason CHAN Kai-yue, JP
Research & Testing Committee
Chairman
Prof. Nora TAM Fung-yee, BBS, JP
Vice-Chairman
Dr. LUI Wing-cheong
Member
Dr. Wilton FOK Wai-tung
Mr. Matthew LAM Kin-hong, MH
Mr. Ambrose LAM San-keung, JP (up to 2020.12.31)
Ms. Vanessa LAU Chi-wan
Ms. Kitty LEE Wing-lan
Mr. Raymond MAK Ka-chun
Mr. Tony PANG Chor-fu
Mr. Kent WONG Siu-kee (up to 2020.12.31)
Mr. Ramon YUEN Hoi-man
Co-opted Member
Prof. PUN Kong-pang
Dr. Michael TSUI Fuk-sun, MH
Trade Practices and Consumer Complaints Review Committee
Chairman
Mr. Antonio KWONG Cho-shing, MH
Vice-Chairman
Mr. Kevin LAM Sze-cay (up to 2020.12.31)
Member
The Hon. Holden CHOW Ho-ding
Ms. Veronica FUNG Kit-ming
Mr. Marvin HSU Tsun-fai
Mr. Victor LAM Hoi-cheung, JP
Mr. Alan LUI Siu-lun
Mr. Kyrus SIU King-wai
Mr. Kent WONG Siu-kee (up to 2020.12.31)
Mr. Ramon YUEN Hoi-man
Co-opted Member
Mr. Kelvin KWOK Hiu-fai
Prof. Angela NG Lai-ping
IT Expert Advisory Group
Convenor
Mr. Kyrus SIU King-wai
Member
Dr. Wilton FOK Wai-tung
Ms. Vanessa LAU Chi-wan
Mr. Raymond MAK Ka-chun
Co-opted Member
Dr. Jason CHAN Kai-yue, JP
Preliminary Working Group on Class Actions
Chairman
Mr. Paul LAM Ting-kwok, SC, JP
Vice-Chairman
Mr. Antonio KWONG Cho-shing, MH
Member
Mr. Matthew LAM Kin-hong, MH
Mr. Kevin LAM Sze-cay (up to 2020.12.31)
Mr. Alan LUI Siu-lun
Mr. Tony PANG Chor-fu
CLAF-MC Member
Ms. Queenie Fiona LAU
Mr. Johnny FEE Chung-ming, JP
Mr. Richard KHAW Wei-kiang, SC
Co-opted Member
Mr. Ambrose HO, SBS, SC, JP
Mr. Alex LAI Ting-hong
Working Group on Office Premises Accommodation and Enhancement Projects
Convenor
Prof. Michael HUI King-man, MH (Co-opted Member)
Member
Mr. Marvin HSU Tsun-fai
Ms. Kitty LEE Wing-lan
Co-opted Member
Ms. Amy FUNG Dun-mi, MH, JP
Mr. Daniel C. LAM, SBS, JP
Working Group on Sustainable Consumption Programme
Chairman
Prof. Nora TAM Fung-yee, BBS, JP
Member
Ms. Vanessa LAU Chi-wan
Ms. Kitty LEE Wing-lan
Mr. Kyrus SIU King-wai
Ms. Iris WAN Lai-sze
Mr. Edward HO Man-tat
Co-opted Member
Prof. Angela NG Lai-ping
Organisation of the Council
The Council Office, headed by the Chief Executive, has an establishment of 150 staff. The Council Office operates with nine functional divisions, namely the Research and Survey Division, Public Affairs Division, Planning and Trade Practices Division, Finance and Administration Division, Human Resources Division, Information Technology Division, Legal Affairs Division, Complaints and Advice Division and Consumer Education Division.
Management Team of the Consumer Council
Chief Executive, Ms. Gilly WONG Fung-han
Deputy Chief Executive, Mr. Eddy TONG Chi-chung
Principal Research and Survey Officer, Dr. Keith KWOK Wing-yin
Principal Complaints and Advice Officer, Mr. Francis HO Ying-foo
Head, Legal Affairs Division, Ms. Terese Au-Yeung
Principal Planning and Trade Practices Officer, Ms. Vera TAM Sau-ngor
Principal Public Affairs Officer, Ms. Amy WONG Pui-shan
Head, Finance and Administration Division, Ms. Stephanie LING Yee-mi
Head, Consumer Education Division, Ms. Joey LAI Cho-yee
Head, Human Resources Division, Mr. LEE Wing-Kai
Head, Information Technology Division, Mr. Ricky NG Chi-wah
